Can't print from Mail or Firefox but can from CS2

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Level 1

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Can't print from Mail or Firefox but can from CS2

When I try to print from Mail I get the 'Print - Error While Printing' error coming up. It doesn't matter which printer I print to and it even does the same thing if I try to make a PDF. If I print from Firefox I don't get an error but nothing happens. However, I can print fine from Creative Suite 2 so I wonder if it's only affecting native Intel apps maybe?

Anyway, I have tried rebuilding disk permissions and replacing libConverter.dylib with another copy, none of which makes any difference. Any ideas anyone?

2x2.66GHz Dual-Core Intel Xeon Mac OS X (10.4.9)

Posted on May 2, 2007 9:03 AM

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Answer 1

PAHU

Level 6

16,723 points

May 2, 2007 4:15 PM in response to martbean

Do you have Universal Binary versions of drivers for your printers? Might be worth checking the vendors web site.

To check if it a Intel vs PPC issue, you could try setting Firefox to open using Rosetta and then print.

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Answer 2

martbean Author

Level 1

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May 3, 2007 6:16 AM in response to PAHU

Thanks for that. I've got Universal drivers for one of them (HP Laserjet 8000) although I've not checked the others, but I still can't print to the HP. Would the driver affect printing to PDF though?

I just tried your Rosetta suggestion and it's made no difference. However, I've also found that I can't print from Word either, giving the following error:

"Word cannot print due to a problem with the current printer.
Make sure you have a printer selected in Print Center. You may need to print again or adjust your printer settings."

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Answer 3

PAHU

Level 6

16,723 points

May 3, 2007 3:49 PM in response to martbean

Re the driver affecting pdf printing, the answer is no. The print to pdf uses internal processes and is not impacted by the vendors driver. So given that Rosetta was no help and Word is also failing, then it suggest that the core printing system is at fault. Although the ability to CS2 to print is a 'curve-ball'. The CS2 suite does things differently when it comes to printing but it still eventually uses the core printing system to get the file to the printer.

So, some things to try....

1. Install the 10.4.9 Combo update. If you did the sequential update from 10.4.8 to 10.4.9, then this update can fill missing holes.
2. Get Fixamac's Printer Setup Repair utility to see if it can identify any issues.
3. Get Gutenprint 5.0.0 and try adding a printer using one of these drivers.

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Answer 4

martbean Author

Level 1

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May 8, 2007 6:53 AM in response to PAHU

Well after my last post I discovered that not even CS2 would print so I resorted to reinstalling OS X. I guess I must have broken something else whilst trying to fix the original problem. It's a bit of an overkill but it's done the trick, and I've installed the 10.4.9 update and it's still working (I don't know if it was the Combo update, it's just called "Mac OS X Update (Intel)".

So, so far it's working, but thanks for all your help!

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