cant get on itunes store

still having same prob - anyone else?

Same story, cannot connect to iTunes store. Works on one PC and not on another. Reinstalled itunes twice, rebooted PC and hardware firewall, shutdown software firewall and anti virus, monitored network traffic etc and only traffic during itunes store connect is to ip 68.41.244.21 - not sure why that is. Second computer same network, same OS, same iTunes version works fine.

I am currently traveling in Thailand and have experienced not getting access to the store on many occassions and thought perhaps it had something to do with my location, ip address, etc. Now that I see folks in the US are having the same issue I am to beleive this is an iTunes issue. Has there been an official reply from Apple (lol) as to why this is happening?

Is everyone still having problems in Houston? I definitely am -- I am here for a couple of months, renting an apartment that has TVMax as the ISP.

Here is the situation as I see it now -- periodically ITunes will work, but for the most part it is down.

TVMax subcontracts their ISP work to a company called Ignition Networks (866) 876-3278. I spent two hours on the phone with them on Monday. They have Port 443 blocked, which, if you look at this document

http://docs.info.apple.com/article.html?artnum=106439

you will see that 443 is the port that the SSL secure transaction data transverses. My guess is that the newer versions of ITunes use more and more data that requires SSL. I told the tech at Ignition that this was probably the problem and gave him the link to the above article. He said he would pass the article on to the network engineers, but would not commit to any other follow-up. He also said that they basically do not let their network engineers interact with customers.

So -- my advice to all you TVMax Houston folks who are going without your ITunes -- call Ignition up and raise heck with them about that port being closed. If enough folks call in and complain and mention taking their business elsewhere (say wireless cards or something like that) then they may actually do something.

I really do think it is a TVMax problem -- I have repaired keychains, repaired disk permissions, uninstalled and reinstalled ITunes and QuickTime, reconfigured my Airport and even tried direct connection to the cable modem. In some cases I got ITunes to work for a little while -- then it stopped again.

Please let me know if anyone makes a breakthrough. Good Luck.

I have been having this problem too but I live in Louisville, KY. Do I need to call my ISP and pretty much tell them the same thing?

I would approach them with the Apple document I linked above and ask if they block any ports relevant to ITunes.

In my case, it does not seem to have had any effect -- I still cannot get onto Itunes. I am only in Houston for another 4 weeks, so it is probably not worth the headache to try and get them to change their security policies. They probably think I am some hacker trying to social engineer a way into their net.