Can't transfer any videos to iTunes!

Hi - I have this exact same issue!

I've already got a library of movies and other films in MP4 format which worked just fine on an older version of iTunes but some of these will now no longer play or sync to my iPod. I've since upgraded to iTunes 7.1.1 to see if this helped but it did not. For any of my new films, I cannot add them using the 'Add File To Library' function as you would normally do because when you try this nothing happens at all? If you try to play directly with Quicktime I get an 'Error -36: an I/O Error Occured' stop message?? Yet this same file wil play with Nero Showtime or Windows MediaPlayer without any problems? I've removed and re-installed (advice on Apples Support page for this problem) and since upgraded Quicktime but no change?

This has been driving me mad for months .. So any help would be appreciated! I've got around 50 DVDs which I cannot now play 😟

Regards

Jay

PS: I run 32bit Vista Enterprise

White 5G - boot ver 1.2.1 Other OS Intel Duo 2.2Ghz, 1.5GB Ram, 2x 350GB Disks - Encoding AAC 192bps via iTunes

Hi guys

I had the same problem - my husband bought a 30GB iPod the other day and we were having the exact same problem, but we've managed to fix it for us. Here's what we did:

1. Went to software update (under the little apple on the bar at the top) and downloaded the huge Mac 10.4.9 update (it was about 350MB!).

2. Downloaded the latest version of Quicktime and installed it. Note: you can't install the latest version of quicktime unless you've installed the 10.4.9 update. It won't let you.

3. Drag the movie into iTunes from the Finder, and it should take a few seconds to register that you wanted to add it and a minute or so to import. This is not the end, however.

4. Make sure the movie/s you want to transfer to your iPod are selected, go to the 'Advanced' menu, and then 'Convert selection for iPod' (or something like that). This will take a very long time. It took nearly an hour for each 42 minute movie/tv show we added. You can do as many as you like at a time, but make sure the HDD doesn't go to sleep. Even though the website said that the iPods will play the mp4 format, the iPod wouldn't accept it (it converted them to m4v format). They will duplicate in your iTunes folder, annoyingly enough, so it does take up twice the space.

If you use a program called HandBrake to rip movies from DVDs, then it has the feature that converts it automatically to iPod format, but obviously this doesn't play on all computers. But I am not advocating piracy; we had some movie projects we'd deleted from the HDD on a DVD we ripped. 🙂

And that's it. That's all we did, and it worked fine. YAY! My husband was extremely pleased, as you can imagine.

We had the latest version of iTunes aswell.

So hopefully this should work for you! If it doesn't, I'm sorry.

MacBook Mac OS X (10.4.9)