IMAP outgoing mail problem

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Level 1

0 points

IMAP outgoing mail problem

I go to Eastern Michigan University and i just got my new computer and i am trying to set up the mail with my macbook. For out going mail i use mail.emich.edu and it works and i go to the next step. Then when i have to type in the outgoing mail server i use what it tells me the smtp.emich.edu and many other combanations but nothing works it just times out and or just sits there and tries to connect.

HELP ME

Macbook, Mac OS X (10.4.9)

Posted on May 23, 2007 2:32 PM

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Answer 1

m.bode

Level 4

3,385 points

May 24, 2007 6:43 AM in response to drookemi

Have you ever tried to enable SSL for outgoing mail? SSL uses a different port for connecting, which may explain your timeouts, as a SSL-only server won't respond to the normal (non SSL) SMTP-port.

You should ask your IT-helpdesk for correct settings or maybe current server maintenance.

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Answer 2

j.v.

Level 5

4,155 points

May 24, 2007 6:54 AM in response to drookemi

Did you actually mean to say "For incoming mail i use mail.emich.edu..."

You do need to check with the IT guys. I can tell you that at Univ of Colorado Denver campus, when on site, you can use their mail server to send mail, but when off-site, you have to use somebody else's smtp mail server -- they block smtp relay from any machine that does not have one of their IP addresses.

They may be using a different port, like 465 or 587, undoubtedly require SSL with some sort of authentication (if they don't require authentication , then they probably are requiring an IP address match). Have you just let the Mail account setup Wizard time out on the smtp configuration page, and just continue on, and edit the account manually in Mail's Preferences after the fact?

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Answer 3

drookemi Author

Level 1

0 points

May 24, 2007 6:50 PM in response to j.v.

Did you actually mean to say "For incoming
mail i use mail.emich.edu..."

You do need to check with the IT guys. I can tell you
that at Univ of Colorado Denver campus, when on site,
you can use their mail server to send mail, but when
off-site, you have to use somebody else's smtp mail
server -- they block smtp relay from any machine that
does not have one of their IP addresses.

They may be using a different port, like 465 or 587,
undoubtedly require SSL with some sort of
authentication (if they don't require authentication
, then they probably are requiring an IP address
match). Have you just let the Mail account setup
Wizard time out on the smtp configuration page, and
just continue on, and edit the account manually in
Mail's Preferences after the fact?

the smtp.emich.edu doesnt even have a ping. i searched for the ports too and nothing came up. is there something else that you can use insted of smtp addresses?

Macbook Mac OS X (10.4.7)

Macbook Mac OS X (10.4.7)

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Answer 4

m.bode

Level 4

3,385 points

May 24, 2007 11:06 PM in response to drookemi

That depends on what your IT-staff decided to call their machines. There are several universities and companies in the world naming their servers like Denise, Agnes, Sandra and so on... you never know.

It would be the best to contact your universities IT-staff as this seems really an issue which can't be resolved without detailed knowledge of the universities IT infrastructure.

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Answer 5

j.v.

Level 5

4,155 points

May 25, 2007 9:00 AM in response to drookemi

Pending you asking your school's IT department to provide you with the information you need to configure your Mail.app's preferences, did you try the same server name for inbound as outbound, i.e. mail.emich.edu? Does your IT department have a webpage that details this information? Try mail.emich.edu, SSL checked, password authentication, port 993, just to see what happens. Then when that doesn't work, call emich's IT dept to get the smtp server info.

Sounds like you have the inbound piece set up okay; for outbound, you need to know whether they are like **-Denver (no smtp allowed unless you are on their subnet) or not and (hopefully) if not, what is the smtp server host name, port number, does it use SSL, and type of authentication.

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