Every time I try to open my iTunes store a message keeps popping up that says "the network connection timed out." I know that my internet connection is fine and i've tried restarting the computer. it won't even let me log in. does anyone know what to do?
This is the diagnostics file (in dutch); somehow apple.com is unreachable,but acc. the diag. file the store is reachable. Still got the message that itunes store is not reachable!
MO
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Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4550
iTunes 7.3.2.6
Actieve verbinding: LAN Connection
Verbonden: Ja
Online: Ja
Gebruikt modem: Nee
Gebruikt LAN: Ja
Gebruikt proxy: Nee
SSL 3.0-ondersteuning: Actief
TLS 1.0-ondersteuning: Actief
Informatie over de firewall
Windows-firewall is ingeschakeld.
iTunes is actief in de Windows-firewall.
Verbinding met Apple website is mislukt.
Er heeft zich een time-out van de netwerkverbinding voorgedaan.
Verbinding met iTunes Store is geslaagd.
Beveiligde verbinding met iTunes Store is geslaagd.
Hey all, I have been having the same problems with connecting to the Itunes store for well over 3 weeks. Then I read this forum and saw that I was not the only one.
After reading what everyone has done to try to resolve this problem with no success I decided to try something that no one else suggested. And guess what? It worked!
All I did was disable my firewall and Viola! I was in within a second!
Hope this helps most if not all of you!
Good luck! 🙂
But what if I have tried all of the firewall options and everything else that has been recommended for this problem and still nothing has worked? What should I do now?
Is it still working for you with your firewall down? I tried that previous and it would not work. I have uninstalled and installed iTunes latest version and even reset my router because that was another suggestion from iTunes. I've emailed them several times and they are not acknowledging a problem at all despite all of the discussion threads.
Glad to hear yours is working now... still looking for a fix here.
I too was receiving the "connection has timed out" message when trying to open my iTunes store after updating to the new 7.3.2.6 version. It turned out to be caused by Norton Internet Security 2005(mine expired long ago and just sits unused). The following steps fixed the problem for my operating system:
1. Opened Norton Internet Security and click on Status and Settings tab.
2. Highlight Personal Firewall and then click the Turn Off button.
The iTunes Store opened up immediately after I made this simple change. I don't know if it will work for everyone but it worked with my version of Norton and Windows XP. Hope this helps!
Hello. After reviewing all posts, I decided to remove my Norton Antivirus Security System. That immediately allowed me access back into the store. I need the Norton, so re-installed, but had to then select "always allow" the itunes program in. So far, so good. Hope that helps.