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Moving app to folder creates a duplicate icon

Just bought an IPad Pro 11 4th generation, randomly when I move app to a folder a duplicate is created on the home screen. If I try to delete it, it deletes both duplicate and the app. If I try to remove from home screen it removes both as well. I'm running iPadOS 17.1.1

iPad Pro (4th generation)

Posted on Nov 16, 2023 8:06 AM

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Question marked as Best reply

Posted on Dec 11, 2023 7:16 AM

Same problem Apple team, this isn't a case of users not understanding how to arrange icons. It seems to occur only with my iPad Pro.


Error Observation:

Device: iPad Pro 4 w/ 17.1.2

Situation: i drag & drop an icon into the folder.

Result: iOS moves the icon into the folder AND places a duplicate icon on the home screen. selecting "remove app from home screen" removes the app from BOTH the home screen and the folder i just placed it into.


Expected Functionality:

Device: iPad 7 w/ 17.1.2

Situation: i drag & drop an icon into a folder.

Result: iOS moves the icon into the folder and REMOVES the icon from the home screen.


Bottom line: currently with the pro, it's not possible to remove an app from the home screen without also removing it from the folders. it's crazy. help.

11 replies
Question marked as Best reply

Dec 11, 2023 7:16 AM in response to michelfromtrenton

Same problem Apple team, this isn't a case of users not understanding how to arrange icons. It seems to occur only with my iPad Pro.


Error Observation:

Device: iPad Pro 4 w/ 17.1.2

Situation: i drag & drop an icon into the folder.

Result: iOS moves the icon into the folder AND places a duplicate icon on the home screen. selecting "remove app from home screen" removes the app from BOTH the home screen and the folder i just placed it into.


Expected Functionality:

Device: iPad 7 w/ 17.1.2

Situation: i drag & drop an icon into a folder.

Result: iOS moves the icon into the folder and REMOVES the icon from the home screen.


Bottom line: currently with the pro, it's not possible to remove an app from the home screen without also removing it from the folders. it's crazy. help.

Moving app to folder creates a duplicate icon

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