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iMessage messages only show up on iPhone and iPad, but not Mac

And this is after the update to 6.0 on iOS and all devices use my phone, and e-mail accounts, but I just get no messages within Messages for iMessages. In fact if I type a message and hit return it just dissapears into the ether, though it claims to be connected.


I have tried unconnecting both devices and restarting, and then turning on first the iPhone and iPad and then Messages on the Mac, but the same thing happens. I have also tried deleting the preferences for Messages on the mac, but it seems to be keeping accounts, so I am not sure what all the preference files should be.


I have trashed:


com.apple.iChat.StatusMessages.plist

com.apple.Messages.FileTransfers.288464DA-E8DB-5230-84A5-1C570FD99E84.plist

com.apple.iChat.plist

com.apple.iChat.AIM.288464DA-E8DB-5230-84A5-1C570FD99E84.plist

com.apple.iChat.SubNet.288464DA-E8DB-5230-84A5-1C570FD99E84.plist

com.apple.iChat.Jabber.288464DA-E8DB-5230-84A5-1C570FD99E84.plist

com.apple.iChat.Yahoo.288464DA-E8DB-5230-84A5-1C570FD99E84.plist

com.apple.iChat.AIM.plist

com.apple.iChat.Jabber.plist

com.apple.iChat.Yahoo.plist

com.geekspiff.iChatEnhancer.plist

com.apple.iChat.SubNet.plist

com.apple.iChat.LSSharedFileList.plist

com.apple.iChat.288464DA-E8DB-5230-84A5-1C570FD99E84.plist

com.apple.iChat.FileTransfers.288464DA-E8DB-5230-84A5-1C570FD99E84.plist

iChatViewer Preferences

com.apple.imservice.iMessage.288464DA-E8DB-5230-84A5-1C570FD99E84.plist

com.apple.imessage.bag.plist

com.apple.imservice.iMessage.plist


com.apple.iChat.288464DA-E8DB-5230-84A5-1C570FD99E84.plist.lockfile

com.apple.iChat.AIM.288464DA-E8DB-5230-84A5-1C570FD99E84.plist.lockfile

com.apple.iChat.AIM.plist.lockfile

com.apple.iChat.Jabber.288464DA-E8DB-5230-84A5-1C570FD99E84.plist.lockfile

com.apple.iChat.Jabber.plist.lockfile

com.apple.iChat.LSSharedFileList.plist.lockfile

com.apple.iChat.plist.lockfile

com.apple.iChat.SubNet.288464DA-E8DB-5230-84A5-1C570FD99E84.plist.lockfile

com.apple.iChat.Yahoo.288464DA-E8DB-5230-84A5-1C570FD99E84.plist.lockfile

com.apple.iChat.Yahoo.plist.lockfile



But when I re-open Messages, all my accounts are still there, and I still can't even see messages I send or receive any messages.


I am guessing I am missing some preference files.


I wonder if the issue is because at one point I had the beta installed, but now am runnign 10.8.2.

Mac Pro, OS X Mountain Lion (10.8.2), 24 GB RAM, NVIDIA GeForce GTX 670

Posted on Jan 14, 2013 6:09 AM

Reply
20 replies

Mar 9, 2013 1:47 PM in response to Jonah Lee Walker

HI,


The .plist are


.plist Holds
com.apple.ichat.plist

All the Preferences items except Accounts plus some other Menu settings.

Includes the Alerts (18 settings), The Messages pane font, colours and override settings plus saved chats, Mic and camera input devices if Multiples are available. Pic-in-Pic size and position for Video chats.

com.apple.ichat.AIM.plist Holds the server settings and the current State (logged in, Available and the like.
com.apple.ichat.Jabber.plist Holds all Jabber including Google States and server info
com.apple.ichat.Yahoo.plist Holds all Yahoo Accounts logged in state and server.
com.apple.ichat.Subnet.plist Holds the info about the Bonjour Buddy list state.
com.apple.iChat.LSSharedFileList. This holds the Recent Lists (File Menu > Recent Items) the number is controls in System Preferences > Genral pane
com.apple.iChat.StatusMessages. The Saved Status Mesages you have created and Saved plus the pre made ones
com.apple.imessage.bag.plist Server info for the iMessages account
com.apple.imservice.iMessage. More to do with the iMessage account and it's "Aliases"
com.apple.imagent.plist This is for a support app. It holds whether Screen Sharing is On, whether the camera is On, the "iTunes is playing" info order. The Off line On Quit setting. Read receipts info.


In addition, as you have shown in your first post, there are variations with hexidecmail type numbers.

These are created in case there is a network boot and don't have an impact on a day-to-day basis otherwise.

There are also the .lockfile names that also have no bearing to the content of the .plists and can be left alone.


IMAgent starts up when the computer does and essentially runs in the background.

If the option in the general section of the Messages setting about "When I Quit ,set the Status to Off Line" in ticked then this prevents IMAgent "Listening" for Off line iMessages and IMs for Buddy lists.

The Support app itself does things for Messages when it is running. It calls the vcencoder into action when Video chats are happening.

It is this app that call on the Apple Remote Desktop (ARD) engine for the Screen Sharing which is why it's .plist holds that setting.


From iChat we know you can target the bits of the app that may need sorting.

deleting com.apple.ichat.plist itself is the most "destructive" as it deletes all the changes your have made to the Preferences, such as the font choice it's colour, the Messages balloon/speech bubble colour (or the colour of the style you are using, whether you are saving Chats, All 18 Alert sound settings (plus all or any set individually against Buddies in the Buddy lists).

Mine currently list a 197 different settings involving Video chat window placement, Audio Chat window placement, the state of all 10 accounts I have or have not got logged in (mostly details pointing to Buddy pics)

It also holds th Buddy List Sort order from the View Menu and things such as whether you show Buddy Names and Pic in Chats and what is shown in Buddy lists (two different settings).


The 4 main IM server account .plists only deal with those accounts and do not effect the iMessages account or each other.

(There was an exception in the Beta version where the Bonjour "Send as I type" crossed over and effected the Yahoo account.)


Only the two with "imessage" in the name effect the iMessage account.


If individual iMessages or IMs are not appearing we have to consider if it is a Font issue, a windowing issue or a something else such as the Style choice plug in.

If you had changed the Font (Messages Menu > Preferences > Messages) and have then deleted com.apple.ichat.plist the font will have reverted to Helvetica

You will need to open the Font Book and find this Font and see if Font Book suggests it is corrupt.

As this is a System Font it is unlikely, as it is heavily used in running apps (Title of windows and the like) and can make apps fail if not present.


Having said that you say other Messaging services within Messages are OK such as AIM or Jabber chats.

This suggests it is not the Font, The Style Plugin (View Menu > Messages > Show As ...) or the even a windowing issue.


I can't see that you missed any .plists in your first and second posts.

I never had iChatEnhancer or iChatViewer that you had .plists for.


I also don't have the com.apple.MessagesFileTransfer.plist (Numbered or not) despite having used Jabber and AIM for File and Picture Transfers and have sent Pics and Files via iMessages as well.


AS the least invasive action at this stage I would try Downloading and Installing the COMBO version of the OS X 10.8.2 update

This will "catch" any part of the OS and apps that have not updated properly.


EDIT,
The table looked better in the reply screen.

I have removed some of the .plist bits to give the left hand column more room.


User uploaded file
9:45 PM Saturday; March 9, 2013

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously


Message was edited by: Ralph Johns (UK) 9:47 PM

Jun 8, 2013 12:08 PM in response to Jonah Lee Walker

I am getting this in the consol when I try and send a message (I think this is all of them, and there are a lot more of the guid messages)

6/8/13 11:58:15.499 AM ath[1536]: _NotificationSocketReadCallbackGCD (thread 0x7fff72e60180): Unexpected connection closure...


6/8/13 12:01:36.940 PM Messages[52486]: [Warning] Could not find transfer for guid: 29DCF6F9-AF5B-4B76-8BB3-FBD4F114D38E


6/8/13 12:02:40.807 PM Messages[52531]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found. Did find:

/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper

6/8/13 12:02:40.808 PM Messages[52531]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x7f938306d300 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)

6/8/13 12:02:43.004 PM imagent[968]: [Warning] Tried to change property FZPersonCapabilities with nil buddy ID

6/8/13 12:02:43.274 PM imagent[968]: [Warning] [AIM] Could not change my statusURL to

6/8/13 12:02:43.448 PM imagent[968]: [Warning] [AIM] Could not change my statusURL to

6/8/13 12:06:07.183 PM imagent[968]: [Warning] Tried to change property FZPersonCapabilities with nil buddy ID

6/8/13 12:06:07.183 PM imagent[968]: [Warning] Tried to change property FZPersonCapabilities with nil buddy ID

6/8/13 12:05:53.721 PM com.apple.usbmuxd[30]: _SendAttachNotification (thread 0x7fff72e60180): Device d8:30:62:69:9b:63@fe80::da30:62ff:fe69:9b63._apple-mobdev._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.

6/8/13 12:06:08.728 PM Messages[52566]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

6/8/13 12:06:08.729 PM Messages[52566]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.



I tried removing that DVCPROHDAudio,plugin, but that made no change.


THANKS FOR ALL THE HELP SO FAR. I know it hasn't fixed it, but it is so nice having someone trying to help.

Jun 8, 2013 2:00 PM in response to Jonah Lee Walker

HI,


This bit


6/8/13 12:05:53.721 PM com.apple.usbmuxd[30]: _SendAttachNotification (thread 0x7fff72e60180): Device d8:30:62:69:9b:63@fe80::da30:62ff:fe69:9b63._apple-mobdev._tcp.local. has already appeared on interface 4. Suppressing duplicate attach notification.


Seems to refer to an USB device that is not getting numbered properly.

Here is a pic on the System Info for my iMac


User uploaded file

The USB Section list two USB Controllers with some thinsg connected externally and internally to the Hubs they run.

The first runs the Internal Camera and BlueTooth

The second, highlighted one, shows the External Mic (AK5370) and the Infrared receiver and the Card Reader.


This may be a Camera with a Mic or a plain Mic itself that in turn is trying to Activate the HAL components.


The issue is not the HAL items themselves it seems but where they are (which is not where Messages expects them)


6/8/13 12:02:40.807 PM Messages[52531]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHD Audio, 262): no suitable image found.


/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAu dio: no matching architecture in universal wrapper


Well to be more specific it seems to be in the right place but the way I read it it has not been updated to the Intel only architecture and is still in the Universal one.

(I can see it could also be read that it is not in the Univeral Architecture format as well).


I have looked in my Hard Drive/Library/Audio/HAL and do not have the DVCPROHDAudio.plugin (it's a Right click and Show Package Contents after that for you)

I only have an iSightAudio.driver and an Airplay one.


I have also checked a Snow Leopard Boot and the HAL folder does not contain the DVCPROHDAudio.plugin

Nor does my G4 tower running Leopard.


I can't explain why your version of Messages is calling on this component unless you have an external Camera. (Possibly it could be a Blue Tooth devices based on the ID and TCP local reference

I also can't explain why you appear to have a file in the HAL folder that I do not or what the trigger is for it being put there.


I would start with restarting the computer with all external devices disconnected.


User uploaded file
10:00 PM Saturday; June 8, 2013


 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

iMessage messages only show up on iPhone and iPad, but not Mac

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