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After ios7 update, mail app showing 1 unread msg but there are no unread msgs. Fix?

After updating to iOS7, the mail app icon shows I have 1 unread message, however, all emails have been read. I logged in on the PC to make sure all were read. This also happened with a previous Android phone I had and there was no fix :/ I have tried restarting the phone and app itself but this hasn't worked so far.

iPhone 5, iOS 7

Posted on Sep 19, 2013 10:24 AM

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Posted on Sep 19, 2013 10:28 AM

Go to the bottom of your inbox and select Mark.


Then select Mark All, Mark as Unread, and then Mark as Read.

37 replies

Oct 29, 2013 5:11 AM in response to alpitcher

I have the exact same issue and although your proposed fix provides a solution, why should any of us go to these lengths to resolve a very simple issue?


Personally I never had this issue in any release prior to 7.


I currently own (or have paid for) a Mac Pro, 3 MacBook Pros and two iPhones. I pay top dollar for premium products. If I wanted to be annoyed by nuances I'd go back to MicroSukk products or even worse, Android!

Oct 29, 2013 5:50 AM in response to JessBug815

I have managed to fix the problem, following a suggestion I saw elsewhere online.


I didn't think I had webmail, because my primary mail account (with the phantom email on it) is through Plusnet, my ISP, rather than bring Yahoo, hotmail, gmail etc. But I realised that my ISP does also store all my emails on a webmail page.


I signed into that, marked all as read, and the phantom email on my iPhone and iPod touch disappeared. This was several days ago and it hasn't come back. I have no idea why this worked - there was no unread email showing on the same account on my MacBook or iPad (which is still running iOS 6) but it did.

Oct 29, 2013 7:42 AM in response to JessBug815

I understand your frustration Steve. Sorry that my suggestion is useless to you. I just thought if better mention it as I'd spent weeks unable to fix it and got lucky with a suggested solution. By the way, my webmail account didn't say it had any unread emails either, but I just marked all as read anyway. I also still have multiple other bugs in my email program after updating to iOS 7, so I'm still not happy myself!

Oct 29, 2013 8:55 AM in response to Fliff

Sorry, I didn't mean to insinuate the solution is useless because it's what we ARE FORCED TO DO! I too mark all messages read in my respective inboxes to no avial. These are unnecessary steps I never had to take prior to iOS 7!


When it comes to time management I look at it this way, When I'm mobile and I see that unread indicator it takes about 60 seconds to open Mail, view messages to see if any are important and go through the process to mark them unread. How many times do I need to repeat this if I don't want to miss a sales opportunity? Every time I see the counter!


If I do it 30 times a day that's 1/16 of my schedule wasted. So my options are don't bother or miss a sale. Either way I lose.

Nov 5, 2013 6:36 AM in response to JessBug815

It seems (at least for my problem) that when this happens, one of your e-mail accounts, Yahoo in my case, has "one in the hopper" so to speak. In other words, an e-mail hasn't been processed, downloaded, and distributed yet, but it's on the way. I thought this might be the case, but when I tried the workaround mentioned above I all but confirmed it.


I had one e-mail unread on the badge, but no unread e-mail. I went in, marked all unread, then marked all read. Then, my e-mail downloaded a new message from Yahoo, but it was already marked as read! This leads me to believe it was there, just not downloaded yet.


I know this does not offer a solution, but I just thought that maybe more information provided would help someone out there find the solution.

Dec 19, 2013 5:28 PM in response to JessBug815

Everyone greetings. I think I may have gotten lucky and solved this (if not I apologize for getting your hopes up). I used the methods mentioned elsewhere for my yahoo account in this order

  1. go into mail settings and turn off the mail (mail, contacts, calendars >> accounts >> troublesome account >> switch off mail
  2. turn off phone and turn back on
  3. go back into mail settings and turn it back on and let the phone re-load
  4. Note these first 3 steps fixed nothing but I did them so you can exclude at your own risk :-)
  5. Load all the email in the account of interest and once loaded mark all as read (you could also do this via

the web client for yahoo but I did it via the phone, took a while to load all the items in my IB but they finally

did load. Still no love after this and I was getting upset

6. This is the big step. preform a hard reset of the phone http://www.wikihow.com/Hard-Reset-an-iPhone


7. After the phone started back up those annoying phantom emails in yahoo were gone.


I hope this helps someone - I've certainly gotten my share of help here over the years.


Cheers


JES

Dec 20, 2013 12:45 AM in response to JessBug815

Possible solution that worked for me. Good Luck!


On your iPad or iPhone: Click Mailboxes in the upper left hand corner. Look to see where the unread mail is marked, select that account. Select Edit in the upper right hand corner, then select Mark All in the lower left. First select Mark as unread and then go back and Mark All as read.

Feb 18, 2014 12:00 PM in response to alpitcher

Hi,


First, "mark all" button is de-activated" in mail app as I have deleted all emails from all folders in the app..


Second, I deleted some emails from webmail, moved bakance to archive.. Still no change in notification number.. Some 1106 emails.. But i do not have so many emails even on webserver (inclusive of all folders!)


Any other procedure i can try?


Thanks

After ios7 update, mail app showing 1 unread msg but there are no unread msgs. Fix?

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