iPhone 8: crackling static noise during calls

I am having this same issue as well. I have an appointment Friday at the store. Happy to see Apple acknowledged the issue, debating keeping the apt - but I guess I want to get it "on the record" I have an issue, in case the software fix is more than 14 days from last Friday.

My iPhone 8 plus is having similar problems and the person on the other end can’t hear me. Also when I answer a call I can’t hear the caller, no sound comes through. Really need this fixed soon since I use this for work.

It’s aggravating because these are issues are from the early days of cell phones and should not be occurring in 2017.

Apple needs to stop rushing production to get items on the market, prior to the bugs fixed.

Just like have a wireless charging phone but it doesn’t come with a wireless charger.

I got the same problem here in Spain, iphone 8 plus. I’ve tried to turn on the loudspeaker while in a call with “crackling” and after turning it off (and returning the phone to my ear) it seems to dissapear. I hope this problem can be fixed with an update but ... it remembers me too much like when using earbuds running in the gym on a machine that its not well grounded..when you put your cell on the machine and you run, you feel some “discharges” because of the static energy you generate as you run. Regards!

UPDATE:

I have installed the iOS 11.1 public beta and after several calls I have not experienced the crackle. I think there will be an 11.0.2 soon (next week?) or 11.1 will be out in a month.

It seems that it is a software issue as my calls are great now. Loving the 11.1 public beta... but if you are not used to beta software, even public.. I would hold off.. or make sure you understand how to go back to non-beta iOS.

Hope this helps.

I’m experiencing the same problem crackling earpiece sound on most of the audio calls, I wish it’s a software issue and can be fixed on the next update... I tried resetting the phone but don’t think it can resolve the issue.. we have to wait till the next update to confirm wether it’s a s/w or a h/w issue and can be fixed or not

I have the same issue. It’s very annoying during the call. You got 14 days to return the phone. I mean if they don’t fix it within 14 days. I’ll definitely return it until they fix it. What a horrible release.

Same problem - Apple support was useless ("please record a memo and listen to it").

Handset > Speakerphone > Handset sometimes works, indicating it's software. 11.1 beta posts in this thread confirm it.

Mine isn't that bad - sounds more like my face rubbing up against phone/case - so it might vary based on parts used.

IMO they have. The update just isn’t out yet. It’s possible 11.0.2 is our this week with the fix. I have been on 11.1 and it’s resolved as far as I can tell. I’ve had NO crackle on calls in several days.

It wouldn't be the first time that Apple was faced with returns. They know how to handle it.

But Apple has already said it is a problem with a small number of iPhones and will be fixed with a software update. They have the returned units they collected and have been able to disassemble and test them with new software. Somewhere here has already said that the update worked.

What evidence do you have that this is not correct?

SOBADA wrote:

And why do you say I didn’t read ?

Because Apple has already said (as has been posted here) that an update will fix the problem. So, by inference you can assume it is not a hardware problem.

But then again, you are free to believe what you want....

Hi, I am facing the same issue with my day old iPhone 8 plus. It is extremely annoying. The joy of getting a brand new device lasted a couple of hours before the noise started and when I checked forums on the internet I discovered it is a widespread problem.

It hurts after spending so much money on buying what you think is supposedly the best smartphone by Apple.

The noise is there with every call and I have like many others tried to change settings to see if something will help but to no avail.