iPhone 8: crackling static noise during calls

Adding my name to the list of affected users. I've got an iphone 8, 256GB, space grey on AT&T. I can hear a slight crackle on every phone call. I don't hear it on speakerphone or through a bluetooth headset.

I'm on 11.0.0.1.

Me too. The issue is so widespread that Telus (telecom company in my area) web store stopped taking calls 3-days after the launch. It took me one week to get a hold of them to swap my device. I am still waiting for a shipping date for the exchange.

Hi, how do check this model number. As mentioned earlier I am from India and many here are facing the same issue. The seller has asked me to contact Apple. He has refused to get involved.

Mine is an iPhone 8 plus 64 GB space grey model

PLEASE EVERYONE!

This is a known issue and Apple is working on providing a software update to fix the issue. Just wait. No need to keep replacing your units. If you are unhappy, then please just go return the phone and get your money$$ back and buy something else!

A solution is coming!

Changing phones will not guarantee you will not have the issue reappear.

A temporary solution that is working for some is to temporary switch on the Speaker and then you can go back to the normal speaker. Or always use the Speaker or use EarPods, AirPods, Bluetooth headsets or any wired headset.

File a feedback to Apple and know you will be covered if something does not work out via the Apple promised repair solution.

Please just wait!

Hope this Helps, Greg

Same problem here, iPhone 8+, 256GB. Just got it 2 days ago, waiting for the new update to solve the issue. If it takes them longer than the 14 days though, I hope they won't mind accepting the return after that time, if not fixed! This noise is quite annoying, even more so after paying so much for 'quality' product!

My iPhone 8 Plus is having the crackling issue as well and I've only had it since last Friday. I know Apple mentioned they were working on a fix in a future update so should I hold off on the update and hope it works or return my device for a replacement at the Carrier or Apple Store? 😕 My only concern with returning it is I may get another device that does the same exact thing.

It does seem to be a software issue and not a hardware one from my testing however. I don't hear it while watching movies, playing games, listening to music, etc and when I experience the crackling in a call a temporary "fix" seems to be to toggle the speaker mode on/off a couple of times and it's gone for the duration of the call.

I am also experiencing this issue on my 8 days old iPhone 8 Plus 256GB gold. It is an annoying crackle/static sound in the top earpiece during most of the calls . It's a very much irritating sound for my ear. I have already tried to fix this issue by resetting my device but it failed. I am very much disappointed. I will go for replacement.

Yes. People are constantly complaining about the quality of the call. It's dropping more calls and even entirely cutting out so that they can't hear me at all - and that's when I'm not accidentally covering up the microphone. 🙂 This bad boy is going back.

Vegan Advocate wrote:

iOS 11.0.2 is released, if you have 1GB or more free space you can installed it over Wi-Fi or use iTunes if you are short on free storage

<Link Edited by Host>

Censored again, so much for the article with all the fixes I could find

Now you see why I chose the site name, given the nonsense here, no dispute.

It has nothing to do with the mobile phone provider. It’s the iPhone eight and 8+. There’s a problem with crackling on the line and the other party you’re talking to cannot hear. It’s the phone, no excuses.

Had this problem as well on new iPhone 8 Plus. After updating I'm getting a popping sound when listening to audio on the phone's speakers, like listening to the Podcast app, or Audiobooks. Doesn't seem to do it when connected to a bluetooth speaker. Really annoying.

You still having this issue?

My iPhone 8 Plus bought from Regent St Apple Store is doing this

iPhone 8 Plus Earpiece speaker static crackling sound during phone call - YouTube

Should I return it? I don't believe firmware update will fix this seems like hardware. Should of got Note 8.

What does this have to do with the static problem on the iPhone 8?

If you are locked out of iCloud by Activation Lock the only thing you can do is get the previous owner to remove the lock or return the iPhone and get your money back.

I have upgraded to 11.0.2 and the problem got resolved temporarily. However the annoying crackling is back and it is as mentioned earlier really annoying. Now I need to reach out to Apple again. I was torn between the Note 8 and iPhone 8 plus. Now I know I should have gone for the Note 8

I updated to iOS 11.2 as recommended, no change. But then I did a hard reboot and the crackling was mostly reduced. Unfortunately, the sound quality is still garbage compared to using an external speaker or headset. What a disappointment of a phone.