OMNY suddenly requires unlocked iPhone - Express Transit option no longer available in Wallet

iPhone 12 iOS 17.4.1

OMNY was set up in my Wallet with the same credit card since 2022. I never had to unlock my phone to use it. I upgraded to the lates iOS weeks ago with no issue. As of Monday (2 days ago), I now have to unlock or double tap for it to work. I haven't changed anything. When I go into Wallet, the Express Transit option is no longer there. I've rebooted the phone. It is still not there. Please advise.

iPhone 12

Posted on May 1, 2024 6:49 AM

Best reply

victoria32 Author

Level 1

14 points

Posted on May 1, 2024 5:17 PM

Jeff Donald said:

You can contact Apple Support by calling 1-800-MY-APPLE

You were right. The two people I spoke to hadn't heard of it before but suggested removing and re-adding the card. The Express Transit option magically reappeared. I won't know for sure until I try to use it but I believe it's solved. Thank you.

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17 replies

Jeff Donald

Level 6

14,848 points

May 1, 2024 3:24 PM in response to victoria32

You can contact Apple Support by calling 1-800-MY-APPLE

Jeff Donald

Level 6

14,848 points

May 2, 2024 5:30 AM in response to victoria32

I’m glad you were able to resolve the issue. I’m sure it’ll work properly now. I hope you have a great day!

OMNY suddenly requires unlocked iPhone - Express Transit option no longer available in Wallet