No iPhone in Puerto Rico, US

Apparently, the iPhone can't be activated if the user lives in Puerto Rico (US). Area code 787 or 939.

Apple had a store in PR ~20 years ago. Right now there are no Apple stores here, although everyone else is here (CompUSA, Sony Store, Modernica ( http://modernicaonline.com/ ), Office Max, Radio Shack, ...).

iPhone not available in this stores, including corporate AT&T stores.

If someone from Puerto Rico is able to use or activate the iPhone let us know. Puerto Rico is included in AT&T's US coverage.

15" MacBook Pro, Mac OS X (10.4.8), 2GB RAM

Posted on Jun 29, 2007 4:15 PM

Reply
104 replies

Jun 30, 2007 3:37 PM in response to mario787

Latest news.

I contacted AT&T online chat support today. They told me I was able to use the iphone, since the coverage includes Puerto Rico.

"Steps to follow" by AT&T tech support.
1. Buy the iphone anywhere in the US (AT&T store or Apple store)
2. Update AT&T billing address (most have a US address). Don't use a PR address.
3. Activate via iTunes with US address
4. Once activated, we can change address again. The address change will be for activation purposes.

Hope this works in the meantime. I will do it by next week if I don't have more info by local AT&T stores.

Found this post:
http://discussions.apple.com/thread.jspa?messageID=4727667&#4727667

Jun 29, 2007 9:10 PM in response to d0csp33d

That is because Puerto Rico isn't technically part of the US, but is instead a US territory. Much like half the world, including the US, used to be a British territory. However, it is interesting that it isn't offered in Puerto Rico.

Apparently, the iPhone can't be activated if the user
lives in Puerto Rico (US). Area code 787 or 939.

Apple had a store in PR ~20 years ago. Right now
there are no Apple stores here, although everyone
else is here (CompUSA, Sony Store, Modernica (
http://modernicaonline.com/ ), Office Max, Radio
Shack, ...).

iPhone not available in this stores, including
corporate AT&T stores.

If someone from Puerto Rico is able to use or
activate the iPhone let us know. Puerto Rico is
included in AT&T's US coverage.

Jun 30, 2007 5:21 PM in response to d0csp33d

I have the same issue.

I moved from PR to NY 2 years ago but have kept using my 787 number, and I'm awaiting an iPhone that was bought online yesterday. It's supposed to get here between 2 to 4 weeks, so I'm sure by then someone will have a better say at this.

I did go to the AT&T store near my house a few days before launch and asked them about this, and after they looked at my account they told me everything seemed to be in order and I should be fine. But after looking at the chaos going on with the activations right now, I'm sure us guys with 787 area codes will have some issues about this.

Still, I'll post whatever I hear and find out.

If it doesn't work, I'm gonna have to cancel my account and open up a new one here.

iPhone, Powerbook G4 Mac OS X (10.4.10) Slowly Dying...

Jul 1, 2007 8:04 AM in response to d0csp33d

Your biggest issue will be porting a PR area code number and using a mainland US address where the ZIP Code is not going to match the area code of the number you want to port. Especially if you have already ported this number in the past.
I suggest that you read this article and try to use its advice.
How to port 'ineligible' mobile numbers to AT&T and iPhone

Jul 1, 2007 10:03 AM in response to d0csp33d

If Puerto Rico is part of the United States, we are American citizens. We go to the war to defend our democratic ideals and the USA style of life that I imagine Mr. Steve Jobs loves. We also have AT&T. Why then can we not buy an iphone? We have the same spending power as any person who lives in the United States, Why have we been relegated to third class citizens?

Jul 1, 2007 10:13 AM in response to Eriki007

From the posts that foreign nationals living in the US have posted, this iPhone does not yet have multi-language capabilities. I know that Apple has worked its backside off trying to perfect this product and get it out as promised, but there are obviously still many things to perfect, other languages being one.
I am sure that many folks from PR speak English, even if as a 2nd language, but I don't think the Spanish version is ready yet. I am sure Apple did not wish to insult the American people of Puerto Rico by only being able to sell them an English-only iPhone. Please be patient.

Jul 1, 2007 1:12 PM in response to zerock

David; the port ineligible your are talking about is if I am using other phone netowork such as Verizon. This is not the case. I am currently using AT&T/Cingular since 3 years now. AT&T is not selling the iphone in PR because they are still making the transition from Cingular-AT&T imo. Anyway there are 2 things; we are using AT&T/Cingular US network right now and thier customer service told me I was going to be able to use it here. So I am going for the test this Tuesday when my iPhone arrives.

Another thing, we mostly prefer english in this devices. All my current computers and PDA's are set in english.

Jul 1, 2007 4:02 PM in response to d0csp33d

I live in Los Angeles california and had a 787 area code number. I bought the iPhone and tried to activate it but couldn't. I talk to several supervisors from ATT to solve the issue. The problem is that Puerto Rico is a different market and it doesn't belong to the US market. Apple initial released is for the US market and not for any other thus they don't allow the activation.

The only solution is for those that live in the states. First you have to ask to transfer your service to the state that you are living (no charge for this). They'll give you a new number and then you can activate the phone. This is what I had to do to activate and use the phone. Fact is with a 787 you will not be able to activate the phone. I spend over 12 hours on the phone with ATT to learn this.

I guess you'll be able to ask for a tranfer back to PR thus giving you a new 787 number.

Jul 1, 2007 4:16 PM in response to boricua3

This is a problem. AT&T customer service told me yesterday I was able to use the 787 for my iPhone. Only that I had to use a US address for activation purposes. If I can't use it I will have to wait until the 787 is supported; but I am not interested in a new number.

Why is that PR is a different market? We are in the same US coverage!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No iPhone in Puerto Rico, US

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.