No iPhone in Puerto Rico, US

That's great information. And this is what I imagined was going to happen.

I guess I'll have my phone transfered to the US tomorrow (and loose my cool phone number 😟 ).


Is the transfer instantaneous? Do you get a transfer of all your rollover minutes as well? I have like 4000 of those I don't wish to lose.

If you talk to any of the regular customer service personel they'll tell you that it should be supported since the network is the same... true... but the problem is not ATT and its network. The problem is Apple Inc and the way they divided the markets. For example Puerto Rico belong to the Latinamerican market probably because of the language and nothing to do with citizenship. Its just the way they divided.

So the problem is the activation (or unblocking) of the phone itself. When you buy the phone it comes blocked. The process starts by verifying your account and then they determine if your account can be use with the phone. Things they look for are like corporate discount on your account and where are you located (area code). Since the 787 is not part of the USA market to Apple then ATT is unable to validate your phone through your network because of the restriction for this "initial" release of the phone in the states. What I don't know for sure is how they activate the phone. I assume that if it is through iTunes then Apple controls it. If it where through the ATT network then maybe ATT can work around it. But one thing for sure is that in order to activate the phone it has to be connected to the computer until the process finishes. Based on this I believe the first case is the correct one.

This will be the same case if you live in Canada. They have the same network and same customer service but they belong to a different market thus even though ATT can change your plan to work with the phone they cannot activate the phone.

Also remember that for ATT area codes are transparent and they are not an issue. The same as chaging a phone.... you just swap sim cards. iPhone is an exception to the rule and I suspect Apple is the reason for us being unable to use it with a 787.

The transfer is quick. I takes 10 minutes. All you have to do is call customer service and ask for a transfer because you moved. They'll offer to do it over the phone... ask them if it can be done is a store and they'll tell you which stores can do this. Go to the store and ask for it. All they do is change your address and phone number.... you'll need a local phone (anything ther that 787). They'll process the info and give you a new sim card. Put it in you current cell and your are done

Once you have your iPhone just plug it into the computer and follow the instructions and you should get it activated in a few minutes. Teh activation through iTunes is great and very quick.

Won't work.... I tried it and ATT ended up deactivating the sim card (this is a long story.... try it but i asure you that it wont work)

Remember the problem is not the account or the service, plan etc.... the problem is the unlocking of the phone. This is something that ATT customer service personel don't understand. Their managers do understand it perfectly.

I live in Puerto Rico and Have 2 iPhones. You don't have to make any changes to your address or anything. BUT, if you purchased your phone and have a contract from AT&T puerto rico, you might have a problem. I purchased my cell phones from AT&T in the states (Chicago).
I was the first one to get the iPhone in Chicago, and activated it online immediately. AT&T has my Puerto Rico address, and I activated it with that address (It asked you for your zip code when activating the phone). Remember, AT&T Puerto Rico is a different company/market than AT&T in the states.

Take a look at the link.

http://www.videonewslive.com/view/89647/iphonelike_having_a_newchild



MacBook Pro Mac OS X (10.4.9) iMac 24inch

Absolutely not. Remember, the AT&T US will not charge for long distance. (AT&T puerto rico will). I'm not charged extra for anything. I've had AT&T for several months now, and I'm not being charged extra to call PR, or to call the states from PR.

Your right. But I'm not charged long distance. My family calls, but we're not charged long distance since my wife has another iPhone, and I have vonage in my home. If my neighbor calls me, he's charged long distance.

You just can't activate it thru iTunes with a 787 number. But after the activation is completed. You can do it thru AT&T as it was any other phone. Remember the problem here is the iTunes Activation part.

I appreciate your help, but i don't think that we are trying to find out if a chicago area code iphone works in Puerto Rico, but whether an iphone can be activated from Puerto Rico with a 787 area code.

In other words...

Has anybody been able to activate it with a 787 area code?

Mac OS X (10.4.7)

OK People,
You will NOT be able to have a 787 phone number with the iPhone. The 787 phone numbers are with AT&T Puerto Rico, which don't have the supported process for the iPhone. If you want a iPhone right now, you have to do 2 things.
Tell AT&T Puerto Rico that you want a US cell phone number. They will transfer your account to at&t US, which will be a US phone number. Then buy the iPhone and activate it. You can still have a PR address, but you can't have a PR phone number.
Or you can wait till August or September (Hopefully), and get a iPhone from AT&T Puerto RIco.

I’ve already spent literally like 8 to 10 hours in total on phone talking to ATT (called them around 15 times). They told me that it couldn’t be used in PR, but I already heard that it CAN be used in PR with an area code from the US. I also heard that if you changed your zip code billing address it would workm, but didn’t. Then I heard that you could have a phone from the US activate it and then change your area code to PR, but couldn’t do it either. The only thing I have left is for anyone to try to activate and then change the sim card to one from PR. If anyone has done it please let me know, or if anyone has it in PR please try it and let me know, if I can’t use it in the island I am going to turn it in befeore I return, please le me know.