Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation Nightmare

9 hours and waiting in new york. anyone waiting this long?

sony vaio, Windows XP Pro

Posted on Jun 30, 2007 2:22 AM

Reply
86 replies

Jun 30, 2007 6:50 AM in response to tasses

The only pattern is that a very large volume of people flooded the servers at at&t and they probably couldn't handle it. Then on top of it people got impatient and started to attempt multiple activations, getting new numbers etc... Its taxing on a system, I don't care what anyone says, you cannot prepare for the inrush that was caused by that many people trying to activate at one time.

I think the ball was dropped when they made a big deal out of how easy it was going to be to activate. They should have prepared people a little better for delays.

I'm surprised that there hasn't been a public release by AT&T, although the numbers may not be as bad as it may appear on the board.

Jun 30, 2007 7:13 AM in response to alemco

I started activation at 12:30 am. I woke up expecting to be activated after waiting until 2:00am. 8:00am called the ATT activation center, was on hold for 1 hour. Then transferred to another rep., on hold for another hour. I was given the # to Apple direct. I have called and have now been on hold for 35 min. and counting. I feel your pain. Even more painful.... It took my wife 5 min. to activate after she got her phone yesterday at 8 pm. Bummer
Florida.

Jun 30, 2007 7:16 AM in response to alemco

THINGS TO CHECK WITH ATT

1) MAKE SURE THERE IS NO DASH BETWEEN TELEPHONE NUMBERS
2) OLD PLANS!! MAKE SURE THEY ARE COMPATIBLE

WAITING FOR ACTIVATION BUT NEED A PHONE
TAKE OUT NEW SIM CARD FROM IPHONE/IBRICK/IPAPERWEIGHT AND PLACE IT IN THE OLD PHONE. IT SHOULD WORK..

DOES THAT MAKE THIS AN ATT PROBLEM OR APPLE?? OR BOTH...

ALMOST 13 HRS AND COUNTING. CALLED ATT FOUR TIMES ALREADY. NO EMAIL FROM ANYONE..

Jun 30, 2007 7:35 AM in response to alemco

Yes, I am in NYC and have been waiting for 10 1/2 hours. I received two emails from AT&T, both last night.

First email said "Phone service is scheduled to be disconnected on your current phone at or after 9:09 PM EDT on June 30. Please check your email and be prepared to reconnect and activate your iPhone before that time. Please call 877-800-3701 if you'd like to make other arrangements.

Second emails says "AT&T is now processing your activation."

I now have been on the phone with AT&T for 1hr17min and they still cannot get it to activate. They said they are having problems verifying my Verizon account #. I cannot believe it is taking this long and there is not end in sight. AT&T messed up big time here and I am not paying the $36 activation fee!

Jun 30, 2007 7:55 AM in response to alemco

I am still on the phone with AT&T and they said that they tried to port my Verizon account # WITHOUT the -00001 portion of the account # and they think that they got it to process. Again, only the numbers BEFORE the dash. Now I JUST have to wait another 24 hours, but it could be sooner than that I am told.

This is crazy. STEVE JOBS are your reading these? You need to have AT&T compensate us for all the trouble that they have caused us! AT&T needs to give a discount or something on the first month's service for screwing up and not being prepared to activate all these iPhones.

Jun 30, 2007 4:14 PM in response to alemco

Waiting just over 9 hours here in NYC. Did get some small satisfaction by calling 877-419-4500 and asking for (and receiving) a credit of the $36 activation fee and also credit for not having a usable cell phone whilst I wait for the iPhone to activate.

Have just received an email with an order number on it, saying they're currently processing my order. Maybe this is progress?!

Apple and AT&T have spent considerable time and money over the past months ginning up interest in this device in an effort to sell as many as possible. So what is it about the glut of activation requests that surprises them? They orchestrated this; they should have been prepared to deal with it.

Activation Nightmare

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.