Level 1

26 points

Music stops playing while browsing web

I've now seen this issue happen twice on my iPhone this morning - I'm listening to an album (Daughtry) and browsing the web (the Motley Fool) at the same time. Suddenly, the iPhone stops playing the music after about 10 minutes - in the middle of a song. I'm not sure if there is a setting somewhere that I'm unaware of, or if this is a bug. Both times seem to have close to when I single tapped on the screen while in Safari - but did not hit a link. Anyone else see anything similar?

Best Regards,

Jeff

iPhone 8GB Mac OS X (10.4)

Posted on Jun 30, 2007 4:56 AM

Top-ranking reply

Brian Kaempen

Level 3

630 points

Posted on Jul 8, 2007 1:39 AM

I went to a basball game yesterday and filled my 8GB phone with pics, then on the train back was listening to a 1:08:00 techno mix then tried flipping through Safari and got the iPod to quit often. I was also able to get iPod to quit during coverflow and even just flipping through the long legal page and then used a regular song from moulin rouge and it still managed to quit. So I thought it was a problem with lack of space. I sunk my phone, took the pics off, and took off a bunch of unwanted songs. Tried again, and was able to get it to quit again. Tried a long song and a short song, and was able to get the iPod to quit both times, and this is with 1+GB available. Lastly, during the day today, I started getting the phone app to quit when music wasn't playing. I restarted (held down both sleep and home for 10 sec) and got the apple logo boot up, and after that, it's been running smoothly. I was almost ready to take it in because I was able to get it to quit on demand basically. It's good to know I'm not the only one.

-Brian

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124 replies

Tweekme

Level 2

195 points

Jul 13, 2007 10:02 AM in response to tagenerazio

tagenerazio,

Let this thread know if this music stops while surfing returns on your exchanged iPhone. This seems to be happening on every iPhone. I tested all the display phones at three Apple stores, and it was on every one of them.

Thanks, Scott K.

Razz11

Level 1

5 points

Aug 10, 2007 12:01 PM in response to Jeff Milton

Still happening to me after the 1.0.1 update. Not as often but still...
what I've noticed is that it happens most when on image and flash video intensive sites.
Engadget is a prime example. Very image & ad heavy. Seems to happen a lot on this site.
It's more than likely a memory issue, but probably also a flash plug in issue as well.

Nov 29, 2007 10:31 AM in response to unobob

I've owned my iPhone for almost two months now and I consistently experience this problem even after updating to 1.1.3 a week or two ago. I've tried resetting the phone,turning it off and back on, reseting and erasing, and yesterday erasing and restoring settings from iTunes. It doesn't appear that anything fixes this problem.

I've thought about bringing going to an Apple store to exchange my iPhone, but from what I'm reading it doesn't sound like it would do any good. Perhaps I'll look into returning it.....

Dec 2, 2007 1:28 AM in response to Jeff Milton

I noticed that alot of the posts are from several months ago (July, August, September...). I began to have this problem after I updated my software to 1.2.2, whenever that was. Never before that, had I had a problem. Cycling the power is a temporary fix, definitely not long term. FIX PLEASE!

Dec 24, 2007 10:26 AM in response to Jeff Milton

Hey everyone I called Apple Support today to tell them about this problem and the support guy I talked to had never heard anything of this. In order to get this fixed, we need to bring it to the attention of Apple. So post on here and call in! I think that calling in will get it to who it needs to get to faster, and it doesn't take all that long, so please call!

Jul 1, 2007 3:41 PM in response to Jeff Milton

Having the same problem myself (8GB over Wifi). I'll give the power cycling a shot.

Figured there'd already be a post here about it 😉

smdahlen

Level 1

0 points

Jun 30, 2007 6:20 AM in response to Jeff Milton

This issue happened all last night for me. I tried to pinpoint when and how long, but there was no repeatable pattern. Simply put, when browsing the web (on EDGE), the music will unexpectedly stop playing anywhere from 1 - 10 minutes. This must be a bug.

Jul 3, 2007 12:45 AM in response to Jeff Milton

This is about the only major annoyance I've found with the iPhone. Definitely seems like the iPod app crashing since it reverts back to the last state, instead of in the playlist that I was in, not just pauses or stops.

While I'm hoping it's just a bug that needs to get fixed and not a problem with particular units.

kjk

Level 4

1,323 points

Jul 5, 2007 8:03 PM in response to Jeff Milton

Yes, this occurs often when browsing-usually when its loading a new page, the song stops.

Pressing the microphone clicker does something odd-it switches out of Safari (mid-load), and into the song browser window, and starts a new random song.

Pretty annoying 😝

Jeff Milton Author

Level 1

26 points

Jul 8, 2007 8:20 AM in response to musicmaker

Update: Still happening when I try to multi-task (primarily iPod and Safari). Based on the number of other crashes I'm seeing on Safari when I'm not using the iPod function, I think the issue is in Safari.

Waiting for firmware rev 1...

Jul 9, 2007 5:29 PM in response to HOR-HEY

this has got to have something to do with web standards or incompatible plugins trying to load... The reason I say this is because I've never experienced the problem on apple's site. But if i go anywhere else on the web it will crash in five minutes or less! I bet apple is well aware of this and got their website ready in advance..

Haircow

Level 1

0 points

Jul 11, 2007 2:28 AM in response to Jeff Milton

I'm getting the same problem with my 8GB iPhone. I went to the Genius Bar yesterday and they did the same thing I did: restore to factory settings, but couldn't get it to replicate in the store. I got it home about a couple hour later, loaded only my iTunes music on it and had it start happening again. I'm going back to the Genius Bar today and see what they can do, but I don't think a new phone is the answer. Feels like firmware to me...

While I REALLY like the phone, without the ability to listen to music and do other tasks at the same time the problem diminishes the usefulness of the phone. Potential deal breaking problem.

15" Macbook Pro Mac OS X (10.4.10)

Razz11

Level 1

5 points

Jul 11, 2007 11:08 AM in response to randy98mtu

I too am having this problem. I've had numerous Safari and iPod crashes.
Hard restarts seem to work for a while but still experiencing this.
I've had it happen both quickly and also after longer periods of use.
I am wondering if it is best to wait for an update or if I should try to exchange it.
I'm loving my iphone, but this is something that needs to be addressed if it is a widespread problem.

fornya

Level 1

0 points

Jul 11, 2007 11:45 AM in response to Jeff Milton

I'm experiencing much of the same issues, but here are a few more specific things I've been seeing on my 8GB iPhone:

- iPod function quits if I try to download new emails, try to reply to an SMS message, browse the web with Safari, even when WiFi is searching for a network signal

- Safari quits when trying to load a page; page will get 90-95% complete, then bounce out to the home page; go back into Safari, the page tries to load again, but bounces out to the home page at 90-95%.

All other behavior matches what others have detailed in this thread.

Jul 13, 2007 9:03 AM in response to Jeff Milton

I have had this problem several times.

The music stops, Safari keeps working. I can start the music again, but it stops after a few more songs.

I have restarted the iPhone by holding down the sleep button until the apple logo appears. But the problem happens again.

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Music stops playing while browsing web