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Buying at Best Buy vs. Apple store - cost and warranty...

Ok, so I am going to buy the new Touch. I went to the Apple site and found I had to pay tax so, I decided since I HAD to, I might as well go to the Apple store and buy one and get it today since I can check the build date and everything.

Well, I checked Best Buy first and they have safe build date Touches. After talking to the guy there, I thought about some things after he pitched the extended service plan/warranty.

At Best Buy, I can get 3 years coverage for $59.99. That's EXACTLY the same as the cost of the Apple protection plan...

Now, here's two scenarios:

1) I buy from Best Buy, pay $399.99 for the 16G, pay $59.99 for a 3 year coverage plan that GOES ON TOP OF the 1 year Apple warranty plus tax. If the Touch dies or breaks, whatever, I can return it to Best Buy within the 4 years I own it and it will get replaced as the guy told me they don't fix iPods...

2) I buy it from Apple, pay $399.99 for the 16G, pay $59.99 for what Apple calls a 2 year plan, but really, the warranty coverage if something goes wrong is an additional year beyond the normal 1 year the iPod comes with standard, plus tax.


So, why would I buy from Apple when I can get 4 years of coverage vs. 2 years at the very same price.

The lady at Apple stated I would receive the Tech Support with the service plan, but really, these forums can answer most issues concerning technical stuff. I really just want to cover any manufacturer defects, mechanical failures, etc. The Apple plan is only 2 years total for the same basic thing Best Buy offers, but their plan goes 2 years beyond that.

Am I getting it wrong? Tell me why I shouldn't buy from Best Buy... <!-- ZoneLabs Popup Blocking Insertion -->
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20GB iPod - 2004, Windows XP

Posted on Oct 12, 2007 1:52 PM

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21 replies

Oct 13, 2007 11:16 PM in response to skidog153

Costco set up the Costco Concierge services after they reigned in their former lifetime return policy. They now offer a 90 day policy and extend the manufacturers warranty to two years at no additional charge. I think their prices are actually $10 less than Apple charges anyway. Not a big deal, but a nice "no restocking fee' return policy with extended warranty for $10 less.

Some additional information on the Concierge Service.

http://www.costcoconnection.com/connection/200704/?pg=69

Oct 15, 2007 1:29 AM in response to Lizard10

I would definitely go with anything other that apple store I've bought my ipod twice at apple store and for some reason always end up with problems... due to their 14 day return policy... I think, it is incredible how they want to charge you the 10% restocking fee.. if you want a refund even if the item is defective and it hasn't been your first time... This really is upsetting It would be more understanding if they would charge you if there was nothing wrong and you just decided to return... Thank fully This young man at apple store did the favor and returned me the money... and finally I purchased my ipod touch at costco and they have the greatest return policy of 3 months no questions asked... that is a great plus....

Oct 21, 2007 1:48 PM in response to Lizard10

Well, an update - I bought from Best Buy. Guy was kick *** as he made sure I got a week 40 unit. He knew of people having issues and actually made sure by digging in the back to find one.

I got the 3 year warranty and actually am having issues with my Touch. Won't turn on and will not restore on my PC. So, due to the fact that Best Buy has a 30 day return policy no questions asked, I am returning it for a new one...

Buying at Best Buy vs. Apple store - cost and warranty...

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