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Camera will not save pictures to phone after snapping photo

81189 Views 117 Replies Latest reply: Sep 8, 2008 4:11 AM by dellthecomputer RSS
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Kevin Barron Calculating status...
Currently Being Moderated
Oct 17, 2007 10:57 PM
It looks like my camera is taking a picture... but then when you go the camera roll it's empty.

I had cleared a previous camera roll of a bout 125 pictures... then the problem started.

However, I reset the phone, have done two restores, checked for some funky sync configuration. Turned on sync, tried it, then vice versa. It will upload from my computer via sync... it's only saving pictures that the camera takes immediately.

I've taken roughly over 2,000 photos with this phone already.
IPhone, iPod 2G, iPod 3G, Windows XP Pro
  • Craig Isbell Calculating status...
    I think I have the same problem. I just came back from a Chicago Fire/LA Galaxy game with David Beckham and imported all my photos in to iPhoto 8. Now, when I go to take a photo, the camera functions as normal but the Roll only shows a white thumbnail with a grey keyline (i.e. no photo taken) I can snap the shutter 10 times and see ten white boxes with keylines but there is nothing to import and the images won't save?

    Is this the same problem you're having?

    I've been noticing a lot of problems since I upgraded the firmware on this camera to 1.1.1. I'm not running a hacked phone in any way, shape or form, but the upgrade tanked my phone for no reason and failed. I had to do a 30 minute restore to get my phone back. Now, Safari quits a lot when I'm playing music, forcing the iPod to quit as well, the entire phone has froze 3 times and now this camera screw up. What's up here?
    4 x 2.5 GHz PowerPC G5, Mac OS X (10.4.10)
  • Axel Clifford Calculating status...
    I'm having the same issue. I just transfered 1,200 pictures into iPhoto 8 and now I get any new pictures to show up in my camera roll.

    Anyone figured this out yet?
    iMac (intel), Mac OS X (10.4.10)
  • prs180 Calculating status...
    Im having the same problem....right before my NYC trip.....lame
    powerbook g4, Mac OS X (10.5)
  • resourcesforlife.com Calculating status...
    I'm having the same problem. I just pulled about 250 photos off the phone using iPhoto 8. It has been working fine for a long time (even with iPhoto 8). Now, when taking a picture, it looks like it is working, but the image is just blank. When I click on it (touch it), the phone goes back to the main menu.
     PowerMac Dual 2.5 GHz G5  PowerBook G4  iPhone 8GB  iPod Video 60 GB , Mac OS X (10.4.10),  iPod Nano 8GB  New Apple Aluminum Keyboard
  • resourcesforlife.com Level 1 Level 1 (45 points)
    Friends,

    I've found a solution to the problem. This might actually be a solution to hundreds of problems with the iPhone. Apparently there are "system" files that get backed up to the computer -- including SMS discussion history, notes, wireless network history, and other information. When the iPhone is restored from one of these backups, it is possible to have corrupted system files restored along with the problems they create.

    METHOD #1 -- LEAST DESTRUCTIVE
    1. Synchronize iPhone. This also creates a backup of the notes and other items that don't get synchronized anywhere else.
    2. Go to Settings, General, Erase All Content and Settings
    3. Once complete, connect the phone and synchronize with iTunes
    4. Choose to restore from the recent backup to recover your notes, SMS history, and iPhone settings as well as data that is normally synchronized. Your problems may be gone.

    METHOD #2 -- YOU WILL LOSE NOTES, SMS HISTORY, AND OTHER SETTINGS
    If the first method didn't work, try this procedure.
    1. Synchronize iPhone. This also creates a backup of the notes and other items that don't get synchronized anywhere else.
    2. Go to Settings, General, Erase All Content and Settings
    3. Once complete, connect the phone and synchronize with iTunes
    4. Choose NOT to restore from the recent backup. As you continue, you will lose notes, SMS history, and iPhone settings as well as data that is normally synchronized. However, corrupted system files (such as the internal camera roll files) will be replaced with fresh non-corrupted versions and everything should work.

    Method #2 above worked for me. I needed to re-assign personalized ring tones, enter Wireless network passwords again, setup my wallpaper, and do a few other things, but at least the iPhone camera was working again!

    It seems that Method #2 (phone reset and loose all settings) is the best way to resolve issues with corrupted system files.
     PowerMac Dual 2.5 GHz G5  PowerBook G4  iPhone 8GB  iPod Video 60 GB , Mac OS X (10.4.10),  iPod Nano 8GB  New Apple Aluminum Keyboard
  • Aaron Geis1 Level 1 Level 1 (5 points)
    I too, just discovered this problem. I imported over 280 photos into iPhoto, and ever since I cannot take a picture. It snaps, it freezes the frame and minimizes the "photo", but in my camera roll there is just an empty box. When I click on the box where the photo should be, it forces me back to the home screen.
    iPod 5th Gen (video), iPhone, iMac G5, Mac OS X (10.4.10)
  • stumbleone Level 2 Level 2 (170 points)
    Method # 2 worked for me. Eternal thanks.
    iMac 24" 2.16, Mac OS X (10.4.10)
  • resourcesforlife.com Level 1 Level 1 (45 points)
    I'm glad this helped. Can someone (Kevin Barron) mark this as answered?
     PowerMac Dual 2.5 GHz G5  PowerBook G4  iPhone 8GB  iPod Video 60 GB , Mac OS X (10.4.10),  iPod Nano 8GB  New Apple Aluminum Keyboard
  • iphanatic Calculating status...
    I am having the same problem. I wonder if it's linked to upgrading to iPhoto 8.
    *How do you "Choose to restore from the recent backup"?* I erased everything and would really like to recover my files, but don't know how to choose that.
    MacBook Pro, Mac OS X (10.5)
  • momofta Calculating status...
    i lost all my Camera roll pictures, is there a way to get them back, after a full restore of the phone, i did not find any of the camera roll pictures.
    Dell, Windows Vista
  • Axel Clifford Level 1 Level 1 (0 points)
    THANK YOU!!!
    I just tried method #2 and it worked great... except for the data loss but I was prepared for that

    One other thing I did after the data wipe was a manual upgrade to version 1.1.2
    So far, I'd say I'm quite happy with the upgrade. iPhoto now pops right up whenever I plug in the iPhone and I have pictures in the camera roll

    Thanks again!
    20" iMac (intel), Mac OS X (10.5), 4G iPhone, 30G iPod Video, 4G iPod Nano
  • apartness Level 1 Level 1 (0 points)
    Method No. 2 worked for me as well. What a relief! Thanks so much.

    I'd gone as far as Method No. 1 on my own; nothing worked. The extra step of not restoring from backup had suggested itself to me as well. But I was afraid to try it due to the lack of information Apple provides about the option. (Would the decision not to restore from backup cause me to lose my phone number, for instance? As a user, I had no way of knowing.)

    Your post told me what I needed to know, and restored my camera's functionality.

    It's my experience that photos are the weak spot in the iPhone's fledling OS. The more photos you shoot in a day, the likelier you are to encounter sync or other problems requiring a restart, a reset, or a restore. (I have never needed to restart, reset, or restore, except after taking lots of photos.) And firmware update 1.1.1 seems to have increased the system's fragility where the camera is concerned.
    MacBook 2 GHz Intel Core Duo, Mac OS X (10.4.10), 2 GB 667 MHz DDR2 SDRAM
  • apartness Level 1 Level 1 (0 points)
    No, you don't get back the photos, unfortunately. Until you wipe out the corrupted file by using Method No. 2, the iPhone immediately deletes the photos the moment you take them.
    MacBook 2 GHz Intel Core Duo, Mac OS X (10.4.10), 2 GB 667 MHz DDR2 SDRAM
  • bford71 Calculating status...
    My partner's iPhone is having the same issue -- take a picture and only a outlined box appears in the camera roll, no photo. The phone has been taken to the Genius Bar twice, replaced once, and restored countless times! Annoying.... the problem keeps occurring! Is there any permanent fix? Is Apple working on a fix for this glitch?
    MacBook, Mac OS X (10.5.1)
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