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Level 1

5 points

Scanners

My Canon CanoScan 8400F scanner won't work with Leopard. When I try to scan I get the following error messages: "The necessary file could be missing or damaged, or some settings are incorrect. Reinstall the scanner driver. Scanner driver will be closed." and "Failed to open driver."

I have the newest driver and have reinstalled it numerous times. I have been in contact with Canon customer service, and hopefully they can provide a driver that works.

I see from reading the posts on other threads that drivers not working is a problem not confined to this particular brand and model.

My questions are as follows:

1. Did anyone else have this or a similar problem, but fix it? How did you fix it?

2. Does anyone have a scanner that works with Leopard? What kind is it, brand and model?

Any other hints that might get the scanner working again would be appreciated.

Thanks, DHM

2.4 GHz Intel Core 2 Duo, Mac OS X (10.5), CanoScan 8400F

Posted on Oct 27, 2007 2:55 PM

177 replies

Oct 31, 2007 2:18 PM in response to Deborah.1049

This has been helpful, although my experience has been a bit different. I have an iMac with a CanoScan 8400F hooked up to it. I installed Leopard today and then my iMac would only last five or six minutes before it would give me the grey scroll of death in which the computer locks up and tells you to do a hard reset. In other words, it was basically hard resetting every few minutes. I spent a couple of hours on the phone with Apple and they couldn't figure out the problem. I disconnected my peripherals one-by-one and it appears that the 8400F is probably the culprit.

Has anybody else had the same result -- the entire computer actually resetting itself due to the scanner? Quite frustrating.

LSF

Level 2

335 points

Oct 31, 2007 2:44 PM in response to Jeff Greenberg

This thread is starting to confuse me. Some models seem to work in 10.5 and others don't. Does Canon have an official response on each model? Are there scanner drivers on the Leopard install disc, or do you need to download the drivers from the website?

GRS

Level 3

891 points

Oct 31, 2007 4:30 PM in response to Deborah.1049

Installed the fujitsu scansnap with the original software and it works fine in leopard. Am just waiting for devothink's updated software so i can continue using that

charlys

Level 1

4 points

Oct 31, 2007 6:26 PM in response to Deborah.1049

I have an HP ScanJet 4850 that will not work with Leopard as well.. I do not understand why some of these companies like HP thinks they need to write multi-hundred megabyte software monstrosities for basic scanner support. If someone would just build a decent inexpensive usb scanner that would plug in and work with Image Capture they would probably get my business.

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 3:26 AM in response to se_brock

Thanks for the info. Did you do a clean install or some kind of upgrade?

Nov 1, 2007 3:43 AM in response to Deborah.1049

brand new hp4050 and program doesn't recognize scanner. reloaded / usb in/out; power in/out nothing clicks. 12 days left to take it back to the store....

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 3:47 AM in response to Cliffr39

Cliffr39 wrote:
while I agree with you on it being Canon's fault, it is not always possible for them to resolve before issuing the drivers for release.

I am not sure whose fault it is. If it were just Canon's scanners, then I would say it is Canon's fault, but some people are having problems with HP and Microtec scanners as well. That suggests that it is a problem with Leopard. The fact the people who have done clean installs have working scanners suggests that the problem is in the upgrade process. The problems posted here all seem to be variations on a theme, rather than one consistent problem that can be tracked down and fixed.

Whether it is Canon's fault or not, it is certainly in their best interest, financially, to fix the problem(s). I doubt that I am alone in saying that I will replace the scanner before replacing than the computer. And if I have to do replace the scanner, I will not buy another Canon scanner. Canon will be the company that loses business over this, not Apple, even if it isn't their fault.

However, I like this scanner (when it works). Your idea of a clean install is growing on me.

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 3:51 AM in response to artpics

artpics wrote:
No h Canon Scanners will work Leopard broke that, the programmers at
Canon are working overtime to resolve this expect updated drivers in 2 weeks, saying that my Canon MP510 scanner works. thanks god.

2 weeks. That's good news. I hope they do a new driver for my scanner as well. I have only had it a little less than a year, but it is not the newest model.

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 3:53 AM in response to Jeff Greenberg

Jeff Greenberg wrote:
I have an LIDE 500 Canon scanner that works fine with Leopard. I did a clean install and then re-installed the drivers. No problems at all.

A clean install may be the answer. Thanks for the information.

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 3:57 AM in response to GOPKayaker

GOPKayaker wrote:
Has anybody else had the same result -- the entire computer actually resetting itself due to the scanner? Quite frustrating.

I have not been experiencing the problem you describe. I disconnected everything when I did the archive and install, then plugged the peripherals back in. The canoscan just sits there doing nothing. It doesn't even do the initiation sequence when I turn it on. But, it hasn't actively interfered with the computer AFAIK.

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 4:04 AM in response to LSF

LSF wrote:
This thread is starting to confuse me. Some models seem to work in 10.5 and others don't. Does Canon have an official response on each model? Are there scanner drivers on the Leopard install disc, or do you need to download the drivers from the website?

Contact Canon customer service for an official response on your model of scanner: http://www.usa.canon.com/consumer/controller?act=ContactCanonAct

I downloaded the newest scanner for my canoscan from the website. I don't know if the Leopard disk has scanner drivers.

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 4:05 AM in response to GRS

GRS wrote:
Installed the fujitsu scansnap with the original software and it works fine in leopard. Am just waiting for devothink's updated software so i can continue using that

Thanks for the info. Did you do a clean install or some kind of upgrade?

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 4:07 AM in response to higginsri

higginsri wrote:
brand new hp4050 and program doesn't recognize scanner. reloaded / usb in/out; power in/out nothing clicks. 12 days left to take it back to the store....

Thanks for the info. Did you do a clean install or some kind of upgrade?

The hatter

Level 9

60,990 points

Nov 1, 2007 4:14 AM in response to Deborah.1049

There are ample examples of problems with drivers and support for 3rd party hardware, scanners, printers, storage controllers. Some 'target' PPC users only.

Things that worked properly with the last builds shipped to developers, so they assumed they were on track, broke with the shipped version.

There seem to be bugs deep down in the bowels of the system kernel affecting mounting hard drives.

I would have liked to see at least two months of more extensive testing and builds and exposure of final candidate. Some have seen these last minute changes often enough that they just.... wait and then take pencil to paper before committing resources to write drivers rather than have to redo their work (especially as many as actually still working on getting their drivers to work with Vista and may not even have 64-bit versions).

This was the OS to bring a unified PPCI-Intel build and to be a more complete and fully 64-bit (which in itself could be one reason for things to break and drivers or firmware to need to be updated).

Things no one wants to hear.

Where is the "wait until there have been updates" - before adopting a new OS? why the rush? And where is the caution? businesses don't rush a new OS out to their employees.

Read the article on MacFixit on why you should never, ever, do anything but a fresh install (if you want to cut corners, maybe retain network and user settings with an Archive Install). If the disk drive was last formatted two years ago, or even a year ago, I'd be even more thorough.

The fault could be ours, for expecting everything to work the way it did last week with a prior OS on day #1.

There is an easy solution: put Leopard back on the shelf or on another drive, and restore the working system to a boot drive. And continue to TEST Leopard when there are updates and drivers released.

Tiger 10.4.4 "broke" my $2000 SCSI RAID. All it took was to re-create to get it working, AND to isolate drives so that 15K and 10K drives were now on separate channels (never figured out WHY but happy to have "stumbled" on a FIX).

Deborah.1049 Author

Level 1

5 points

Nov 1, 2007 4:40 AM in response to The hatter

Thank you the informative and thorough response.

I will take a look at the MacFixit site. I read a few of their articles before I upgraded, but not the one you mentioned. I am becoming more enamored of a clean install as I read the various responses on this thread.

The hatter wrote:
The fault could be ours, for expecting everything to work the way it did last week with a prior OS on day #1.

Having everything work the way it did before an upgrade (in hardware or software) is one of things I like most about having switched to Macs from PCs. Perhaps my expectations are too high, but Apple has always met or exceeded my expectations.

This is a minor problem for me, so it really doesn't detract from the enjoyment of the new OS. Of course, my system is not requiring a hard reset every few minutes like some. For them and others with equally serious problems, this is a major problem.

Thanks again.

Message was edited by: Deborah.1049

Scanners