iPhone on O2 UK...

Question

Level 1

5 points

iPhone on O2 UK...

Hi Folks,

I understand a few of you seem to feel as if there is not enough information available.

Most info can be found on the O2 website.

Anyone who has any questions relating to the iPhone, feel free to ask...

I do currently work for O2, and i am fully trianed on the iPhone.

Please remeber: Any information i give is to the best of my knowledge, and no response by me is that of O2 UK.

The iPhone will be 'launched' from store's at 6. 02 pm.

U will have to be 18.

The shop will process your order, but activation f your iPhone will be done online by yourself.

With regards to EDGE, at the moment, although O2 has an EDGE network, O2 customer service do not have a tool to assess coverage.

This tool is expected to be in place by launch.

Any questions?

Posted on Nov 1, 2007 5:29 AM

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Answer 1

TimLitch

Level 1

0 points

Nov 1, 2007 5:47 AM in response to o2iphone

Ok, 1st question, I'm a current O2 customer wanting to keep my number. How should I follow the activation process? Do I need to set something up with O2 before the 9th?

Also how will it work for non-O2 customers switching? Will they get a tempory number?

Realise this is actually a few questions but thanks for any help!

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Answer 2

Nov 1, 2007 6:24 AM in response to o2iphone

Hi

Just out of interest, do you know what the expected demand/distribution will be? I won't be able to queue for hours before hand since I will be at work. Am I likely to be able to walk down for about 5ish and not be queuing to the other end of the high street?

Note I work in Hemel Hempstead if that helps, not a big place but there is an O2 store and a carphonewarehouse opposite each other, I can't imagine there will be hundreds of people camping out in Hemel Hempstead to get the phone.

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Answer 3

Nov 1, 2007 6:28 AM in response to o2iphone

So glad you've joined us!

My three questions:

1. Porting my telephone number: I think I read somewhere that in the US, until a customer's existing mobile number has been transferred ('which may take a few days') the customer will be able to make calls from the iPhone but not receive them. Is this the same for O2? If so, do I take it that I will be making calls using a number assigned by default to my iPhone, and that I will still be able to make/receive calls on my old phone and number?

2. Out of tariff charges: what will they be? Sometime I make 175mins if calls per month. Once in a while it is 250mins. I need to have an idea whether I should go for the £35 of £45 option. To help me make the decision I need to know what the out of tariff charges will be.

3. There has been some debate about whether the phone reverts to GPRS when out of EDGE coverage. I downloaded the iPhone manual and can't find an answer. Will it?

Message was edited by: Fraggleman

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Answer 4

gareth26

Level 1

31 points

Nov 1, 2007 6:50 AM in response to Fraggleman

will there be any sort of pay as you go offered and will the credit checks be as strict as for other phones where your not paying £269 up front?

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Answer 5

Nov 1, 2007 7:48 AM in response to o2iphone

Hi,

Thanks for answering questions:

1. What is the Fair Usage Policy on the data plans? We have been told that it is 200mb per month
2. What happens if you go over this? Charged - how much?
3. Does this go for the 60 hours on The Cloud that we have read - again what happens when you go over this?
4. If Apple release a 3G version in the next 6 months, will it be as easy as to buy a new iPhone, activate through iTunes and move your contract over to the newer iPhone (as this would be a like-for-like contract)?
5. What are the call / text charges outside the minutes you use?
6. Will calls / texts be rolled over per month?
7. Will data be rolled over per month?
8. What insurance is available?
9. O2 long weekend - is this available also?

Thanks for these answers in advance...

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Answer 6

o2iphone Author

Level 1

5 points

Nov 1, 2007 9:36 AM in response to o2iphone

TimLitch:

EvilHomer1980:

Keeping your number - Will get back to you on this one, no exact details on the porting process.

Temporary number - all handsets will come with a mobile number.

Fraggleman: Likely queuing expectations - I do not have an answer to this to be honest as it is unpredictable, but from what i understand, the stores are unlikely to run out of stock, and the buying process should not take as long as a normal contract.

Porting - As above, no exact details.
You will have a temporary number, and will be able to make/receive calls.Porting will take standard 5 working days, 4 days your old num.

Tariff charges - These have not yet been announced. I will post these when they information is publicly available.

EDGE to GPRS - simply no, as far as i am aware the handset does not use GPRS.

gareth26: No Prepay offer is in the pipeline at the moment. Credit checks - as far as i am aware, the amount of people failing is expected to be minimal.

ssjohnson:

1. & 2. I will post this when the information is publicly available.
3. Like any Fair Use Policy, there would be warnings and explanations of next steps. This should not be a concern for customers to be honest.
4. This is not something that has been looked at yet.
5. I will post this when the information is publicly available.
6. I would say this is a no.
7. I would say this is a no to.
8. Yes, no exact details yet. Again, i will post once i have any.
9. No, no long weekends.

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Answer 7

Nov 1, 2007 9:46 AM in response to o2iphone

Hi

Thanks for the answers. Most make sense. I'm surprised about edge though, I'd just assumed it would switch, I thought edge was a kind of enhanced enhanced GPRS?

Mind you saying that GPRS is next to useless for most web browsing anyway, I'd imagine you'd pull your teeth out trying to get a page that way.

It is a shame that Apple leave it so late to give this type of info, it creates hype but it also means a lot people are surely going to be returning their iPhone when they realise its missing functionality or realise the cost of ownership. That said I'll hopefully be there on the 9th fully aware of the in's and out's of owning an iPhone.

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Answer 8

Nov 1, 2007 9:56 AM in response to o2iphone

Further to last mail and for anyone interested, as I suspected, it seems the iPhone will be fine on GPRS, its listed on the O2 iPhone FAQs page that has just appeared

http://www.o2.co.uk/assets/O2HybridNav/Static-files/iphone/iPhone-FAQs.html

It still doesn't answer a lot of questions, which I guess we'll find out on the day, I just don't want to have to spend loads of time in store asking them, hopefully O2 will update the site with all the details I need in the morning so I have time to read before heading off to the store.

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Answer 9

gareth26

Level 1

31 points

Nov 1, 2007 10:06 AM in response to EvilHomer1980

so if your saying no gprs what happens when you have no edge and no wi-fi?

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Answer 10

Nathan C

Level 5

6,266 points

Nov 1, 2007 10:08 AM in response to o2iphone

o2iphone,

One correction, the iPhone will use GPRS if EDGE is not available. In the iPhone Glossary it gives expected speeds for GPRS as well.

That Glossary can be found in this article:
http://docs.info.apple.com/article.html?artnum=305769

Hope this helps,

Nathan C.

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Answer 11

redrog

Level 1

0 points

Nov 1, 2007 10:27 AM in response to o2iphone

I know you said you didn't have details on the porting process, but a question I need answering is :

If my PAC code doesn't arrive before my iPhone can I activate it and get the PAC code added later?

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Answer 12

Nov 1, 2007 11:28 AM in response to o2iphone

hi

so if i were to buy the iphone from the apple uk online store, would it come with an o2 sim card or would i have to go to an o2 shop to purchase one? or can i use one of my old sim cards like vodafone and it still be working?

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Answer 13

Nov 1, 2007 11:50 AM in response to o2iphone

A question is there any pre paid or pay&go plan for u18's, or if people make the credit check fail, cus i rly want one but i am only 15 and parents don't trust me with a contract. And also could i put my pay&go sim in and then plug it into itunes??????

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Answer 14

Nov 1, 2007 12:31 PM in response to o2iphone

hi i was just wondering, do you have to be 18+ to buy the phone? I Know you have to be over 18 to activate it (using my brother's name and bank account)

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Answer 15

gareth26

Level 1

31 points

Nov 1, 2007 12:51 PM in response to Mike Kaciubskyj

it doesn't matter where you buy the phone from apple store, o2 shop or carphone warehouse. You buy the phone with the sim card in it, take it home and activate through itunes. No other sim cards will work unless you to something dodgy with it which we can't discuss here.

this is the same when buying online!

Message was edited by: gareth26

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