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New Macbook - Keyboard freezes

Hi,

I bought a new 'Santa Rosa' Macbook on 11-2-07 and have been enjoying the process of setting it up and getting familiar with Leopard.

One thing disturbs me though: Periodically as I have used it for the last two days, the keyboard will freeze, allowing no text input. I can still move the mouse, click on windows and start/stop programs, but the keyboard acts as if it's dead. The caps-lock light won't even come on.

This condition lasts for a minute or two and then normal operation resumes. It happens every few hours (three times in six hours of use yesterday, two or three times today). I haven't been able to correlate this with any particular thing I'm doing, either when it begins or ends.

What's going on?

Thanks for any suggestions.

Eric

Macbook, Mac OS X (10.5)

Posted on Nov 4, 2007 12:08 AM

Reply
480 replies

Nov 10, 2007 10:27 AM in response to emeb

I've been having this problem as well on my 8 day old 2.2Ghz SR MacBook. It has gotten progressively worse. Last night the keyboard was going every few minutes. Most of the time I can get it back by putting the computer to sleep and waking it up a few times but last night and this afternoon I had to reboot. When I rebooted, the computer just hung on a blue screen until I manually shut it down after more than 10 minutes.
I brought it this morning to the genius bar and was less than thrilled. She wanted me to recreate the issue (which of course it wouldn't do it for the 45 mins I tried), never even touched my computer, and then sent me home. She told me if it was a consistent problem to bring it back and they would ship it out for a new keyboard since they didn't have any in stock.
This is really frustrating!!

Nov 10, 2007 4:27 PM in response to emeb

I got a MacBook Pro ten days ago and installed the provided Leopard disc. Same problem. I've not upgraded by old PPC 17" PowerBook to see if it has the same trouble but it's irritating as **** (in fact it happened when I went to log in to the Support site so that I could post a reply and has happened again since I started typing this). I hope 10.5.1 fixes this.

Nov 11, 2007 5:42 AM in response to emeb

Ditto here - Put a new hard drive in my MacBook, installed 10.5, then used the migration assistant to transfer my old user settings. Everything was great for about 3 days, then my keyboard just stopped working completely. I rebooted to no avail. Went to the genius bar and stumped them - they suggested a full re-install of leopard. I did that - again, didn't work. It must be some sort of driver issue, because the keyboard works fine when booted from the Leopard install DVD, and right now I've booted from a USB drive with the old 10.4 install, and it works just fine. I'm going to try the PRAM reset and see what happens.

Nov 11, 2007 9:10 PM in response to emeb

My MacBook has this same problem too.
Bought only 9 days ago, had this problem from first night of using it!
Rebooting doesn't help, the problem is intermittent and doesn't go away.

I see someone said to "zap the PRAM"-- wow, is that really still being suggested as a solution? I thought OS X was supposed to be so modern that such old fashioned voodoo things like "zapping" PRAM or updating DLLs and such was a thing of the past. Such a blast from the past it indeed was to see this... seems somethings haven't changed since the last time I had a Mac, back when I was rocking a Mac IIsi in 1991.

When will Apple fix this problem??

Nov 12, 2007 7:54 AM in response to b_johnsen

So I have had this problem intermittently since buying my macbook w/ santa rosa not too long ago. At the time I speculated that it had something to do with Spaces since it seemed to occur after shifting desktops. Lately (after rebooting) I've been switching between apps with just Command-Tab instead of switching spaces with Ctrl-Arrow (in fact, I've stopped using that key combo altogether now), and I haven't experienced the keyboard freeze in a good while. Don't know if that has anything to do with it, but I thought I'd throw it out there ...

New Macbook - Keyboard freezes

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