HP Photosmart 7550 printer with Leopard

I'd just like to know if there is anyone who is able to use an HP Photosmart 7550 printer with Leopard.

I can print, but the printing is all garbled.

iMac G5 1.8 mhz, Macbook Core 2 Duo 2.0 mhz, Aiport Extreme - N, Mac OS X (10.4.10), iPod 5.5 30 gig, iPod Touch, iPod Shuffle 2G

Posted on Nov 4, 2007 5:36 PM

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23 replies

Nov 6, 2007 5:41 PM in response to Barbara Hibbard

Thank you for the suggestion. I've contacted HP and asked for help. They told me that I have an "OLD" printer.

"Hello JEAN E,

Thank you for contacting HP Total Care.

There are no drivers available for this printer for use on intel macintosh computers. The only suggestion that I have for you is listed below.

HP officially does not support printing from Intel Macs with the following older printer models:

HP Photosmart 100, 130 and 230 series printers

HP Photosmart P1000, 1115, 1215, 1218, and 1315 series printers

HP Photosmart 7150, 7350, and 7550 series printers

HP Officejet 5100, 7100, G, and D series all-in-ones

HP PSC 700 and 900 series products"

Of course I stated that I had both a PPC and Intel computers that were behaving in the same manner.

So as far as I can see I am out of luck unless apple can update the PPD's (which is what I think is wrong).

I can print, but the output is garbled.

Nov 6, 2007 6:07 PM in response to CurlyGirl

So I am currently working on putting a list to share here of all of the models HP is supporting in Leopard. Unfortunately the Photosmart 7550 is not one of them. Support for that model was dropped from the Intel version of Tiger (10.4), and will not be supported at all on Leopard. The email you received from the support desk did not take into account you were asking for Leopard support.

I do have a question though, what print driver did you select to even get the printer working at all? Did you do an upgrade install? There shouldn't be any printer driver that is part of Leopard that supports that printer (but if you did an upgrade install, the Leopard installer probably left the old driver there).

Just trying to help.

Andrew

Nov 6, 2007 7:50 PM in response to CurlyGirl

I was able to get the photosmart 7550 to appear in my printer profiles, but whenever I try to print, the print que just shows that it is trying to connect to the printer but nothing ever happens. I downloaded the most recent drivers from HP but it hasn't helped. In talking to HP support, they wouldn't help at all unless a paid $35. For all I know, they would just say they no longer support this printer. Any help would be greatly appreciated.

Nov 7, 2007 5:09 PM in response to HP Mac Architect

Thank you for your help HP Mac Architect.

Print Driver from System Preferences-> Print & Fax shows HP PhotoSmart 7550 - CUPS+GutenPrint 5.1.3 . There is another version called HP PhotoSmart 7550 - GutenPrint 5.1.3 .

The same "drivers" show up under http://localhost:631 which tells me that my system is only finding the CUPS driver (I think its a PPD or Postscript Printer Definition file that works with 1 driver for all printer types).

I downloaded the HP drivers on 11/2/2007 - that file is called gutenprint05.1.3.U.dmg (Jun 19 2007). I ran Install Gutenprint 5.1.3.mkpg found on the disk image. This installed the HP PhotoSmart 7550 - CUPS + GutenPrint 5.1.3 drivers.

I also have an HP Printer Selector program from 11/2/2007. If I click the "select" button on this program, it brings me to a screen called HP Printer Utility. At the bottom of the screen it appears to specify a non-cups driver: PhotoSmart/AiO connectivity: photosmart 7550, SN:CNxxxxxx. I can print a test and a diagnostic page from this utility window. The printing is absolutely perfect from this window.

So to me it appears that there is an old photosmart driver seen from the HP Printer Selector program and there are CUPS drivers. yet System Prefs can't find this driver. Or am I wrong.....

Thanks again for trying to help

Nov 11, 2007 9:54 AM in response to CurlyGirl

WHAT A SURPRISE.

I purchased an Airport Extreme earlier (September). I wanted faster inside my network transfers (hard-wired). I never connected my printer to the AExtreme, but since I'm having so many problems doing the USB printing (garbled printing) I decided to connect the printer to it and see how printing works.

I works much better. In fact it looks perfect!!!!!
(On my PPC iMac)
I Cleared the queue and removed the printer. Then I added the printer, it showed up as Bonjour instead of USB. I it found the Gutenberg 5.1.3 for my Photosmart 7550 printer, but also a photosmart driver I didn 't recognize (maybe the old HP non-cups driver from Tiger) Using the non-cups driver, printing is working extremely well. I don't know why it shows up under Bonjour and not under USB (Maybe this is a problem??)

Anyway, I'm flabbergasted, but happy.


Just though I should shared the info. Now I'll try my intel MacBook!

Nov 11, 2007 10:06 AM in response to CurlyGirl

Ok. No joy on the Intel side of the house. All that the print and fax setup found was the GutenPrint 5.1.3 drivers. I believe that the drivers that work on the iMac were on for PPC. So no joy.

Oh well. One computer up and printing. The other still not working.

Still, happier than I was. Just wish the GutenPrint drivers worked. (Its almost like the end of line chars are not working and each line is written on top of the previous. So one page of printing is at the top of the page. Nothing after the first line or two.

Nov 11, 2007 10:33 AM in response to CurlyGirl

Ok. More happiness.

My macbook is now printing. I removed printers on it. Did a reinstall of the HP software. It found a non-cups driver. I selected that driver, and all is working just dandy.

Hallelujah!

(In essence the USB connected printing does not work. When printer is connected to AIrport Extreme and computer is "Bonjuor" instead of USB, I can print using the non-cups drivers. The cups Guten-print drivers do not work for Photosmart 7550 printer.

I'm a happy woman today. I don't have to move back to Tiger on my desktop (where I do most of my work! Macbook is for fun on the road.)

Nov 26, 2007 9:47 AM in response to CurlyGirl

I fixed the following problem--the 7550 would not print--it would say "connecting" but never did. The problem seemed to be interference from an old driver.
Go to printers and faxes in system preferences, select the 7550 and remove it by clicking the "-"
Disconnect and unplug the printer
Go to library, open the printers folder, drag the hp folder to the trash, then empty the trash--I had to restart the computer before I could empty the trash all the way.
Plug in the printer, connect it to the computer, and turn it on.
Insert the Leopard install disk, select Optional Installs and reinstall the printer drivers.
This installed the 7550 automatically and it seems to be working well.

Dec 18, 2007 11:22 PM in response to Frederick Wright

Frederick - Your'e a genius. I've been battling this HP printing problem in Leopard for weeks now. Lamenting over the thought of buying new printers. Your fix clearing out the old drivers was the trick. It was the conflict tying up the printer. I still had an issue though with the Gutenprint drivers. I had lost my double sided printing function and the auto paper sensor function. With a little more digging I found a better driver than Gutenprint. Its also free and comes from the Linux community. I've posted the location and my results here;
http://discussions.apple.com/thread.jspa?threadID=1298561&tstart=0

Thank You so much though for heading me the right direction >> You Rock 🙂
Im finally getting to enjoy Leopard fully now without any remaining issues.
Mike

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HP Photosmart 7550 printer with Leopard

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