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Level 1

9 points

iTunes keeps asking me to register iPod Touch

Hi,

Just got a brand new iPod Touch today for my birthday. It is a thing of beauty - the device itself seems to work fine and I had no problem connecting up to iTunes, registering the product with my AppleID and syncing my music library to the device.

For info, I'm running Windows XP Home on a Dell Dimension PC. I've used iTunes for years with an iPod mini. Before connecting the Touch, I downloaded and installed the latest version of iTunes (7.5.0.20). Even though I've always used iTunes with a different iPod, it recognised my new device and sync'd my library to it (which is what I wanted it to do).

Trouble is, each time I reconnect the Touch to the computer, when iTunes starts up it comes up with the product registration screen again. If I go through this process and put in my Apple ID, it asks me the same questions - update profile information, say which country I'm in, what age range I'm in etc. - it accepts it and then the Touch and its contents show up in iTunes no problem. But still every time I connect up it comes up with the registration screen. Oh, and the same thing seems to happen irrespective of whether I open iTunes before or after the Touch is connected, and irrespective of whether the Touch is on or off when I connect it.

I've tried the "5 Rs" on the Apple support website - no difference. I'd rather avoid having to completely uninstall iTunes unless it's really necessary, as I don't really want to have to rebuild my music library again.

I will be very, very grateful if someone can help me out with this.

Thanks in advance,

Rob

Dell Dimension, Windows XP

Posted on Nov 7, 2007 8:03 AM

59 replies

Nov 12, 2007 12:48 PM in response to peebly

Um, I hate to say it, but "me too"

iTunes 7.5.0.20
iTouch 1.1.1
Microsoft Vista Home Edition (Build 6000)

Nov 12, 2007 12:52 PM in response to rich_addr

Same here.

16GB Touch and Win XP, asks me to register EVERY TIME!!!!!

Very annoying, come on Apple, I've just converted to iPod and it's not a good start!!!

(I have to say I'm loving the iPod Touch despite this bug!)

Dong Liu

Level 1

25 points

Nov 12, 2007 2:14 PM in response to robgrayson

Well, apparently, it takes them 3 days to give you a confirmation e-mail saying "Thank you for registering your iPod", and I just got another one saying that today. I assume that I'll get 6 of those e-mails because I had to register it 6 times, even though IT STILL ASKS ME TO REGISTER IT!!!

Mocovaca

Level 1

5 points

Nov 12, 2007 10:51 PM in response to robgrayson

Same prob on new iPod software:

iPod touch 1.1.2
iTunes 7.5 (19)
MacBook Pro
Mac OS X (10.4.10)

Maybe just a DB backlog since previous entry indicated eventual success and e-mail conf.

Nov 13, 2007 11:13 AM in response to robgrayson

Ditto, same problem. Every time i plug in the Touch to iTunes 7.5, wants me to register it. Why?
Running on Windows XP, with up to date virus protection, up to date everything. Hoping for a solution soon.

obivoid

Level 1

0 points

Nov 13, 2007 2:52 PM in response to robgrayson

Me too!
(previously registered iPod nano does not have that problem)

iPos touch 1.1.2
OS 10.4.10
iTunes 7.5 (19)

I wonder if they completely dropped their QA ...

Nov 20, 2007 2:26 PM in response to robgrayson

Any update on this yet?

I have mostly Sony stuff (I hope I just didn't say the "S" word :-p),
but I just decided to get my first iPod.

Like everyone else, every time I open iTunes 7.5.0.20 and connect my ipod nano,
it asks me to register. Kinda annoying.

Zeffiro

Level 1

0 points

Nov 20, 2007 4:11 PM in response to robgrayson

I was having the same problem on two different iPod Touches. I restored and then reloaded songs, etc, and haven't been asked to register since. This also has worked on a new Nano.

Nov 20, 2007 10:19 PM in response to robgrayson

what is the benefit of registering anyway?

Kwopau

Level 4

1,742 points

Nov 20, 2007 10:27 PM in response to Gelangweilt

Gelangweilt wrote:
what is the benefit of registering anyway?

that's when your warrenty starts.

Nov 20, 2007 10:45 PM in response to Kwopau

uhm. i thought - at least in EU where i come from and bought it - warranty starts automatically with day of purchase?

Marty82

Level 1

0 points

Nov 21, 2007 6:55 PM in response to Kwopau

if the warranty starts when you register then i'll wait a year or so....

im also having the same problem with registering multiple times, anyone found a solution?

razzyl

Level 1

0 points

Nov 21, 2007 10:02 PM in response to robgrayson

well there is a never register option if you think you've already registered your ipod

secondly there is another way of registering it and it's through apple.com on support page

and lastly if you buy your apple product on an authentic apple store, usually you'll see that your warranty starts on the date of purchase

note: you can also check your warranty on apple.com support page

Nov 22, 2007 4:19 AM in response to robgrayson

Every time I plug in my iPod touch, iTunes keeps telling me to register my iPod! Why? I did register it through Apple product registration. I even have conformation of that. It's very annoying! What's causing this? And why do I have to register it through iTunes? And I have iTunes 7.5 & Mac OS 10.5.1.

If anyone can help thanks.

jmcjr1

Level 1

0 points

Nov 22, 2007 10:47 AM in response to robgrayson

Had a 80 GB that would not charge in my vehicle ONLY. Apple store swapped me a new one. How great is THAT?! However, now I have this same problem. Everytime I connect it, it prompts me to register. Must be a back up at Apple. You think they could just let us know that. We'll get it...apple is huge right now and growing too fast maybe? I register every time.....

iTunes keeps asking me to register iPod Touch