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Level 1

9 points

iTunes keeps asking me to register iPod Touch

Hi,

Just got a brand new iPod Touch today for my birthday. It is a thing of beauty - the device itself seems to work fine and I had no problem connecting up to iTunes, registering the product with my AppleID and syncing my music library to the device.

For info, I'm running Windows XP Home on a Dell Dimension PC. I've used iTunes for years with an iPod mini. Before connecting the Touch, I downloaded and installed the latest version of iTunes (7.5.0.20). Even though I've always used iTunes with a different iPod, it recognised my new device and sync'd my library to it (which is what I wanted it to do).

Trouble is, each time I reconnect the Touch to the computer, when iTunes starts up it comes up with the product registration screen again. If I go through this process and put in my Apple ID, it asks me the same questions - update profile information, say which country I'm in, what age range I'm in etc. - it accepts it and then the Touch and its contents show up in iTunes no problem. But still every time I connect up it comes up with the registration screen. Oh, and the same thing seems to happen irrespective of whether I open iTunes before or after the Touch is connected, and irrespective of whether the Touch is on or off when I connect it.

I've tried the "5 Rs" on the Apple support website - no difference. I'd rather avoid having to completely uninstall iTunes unless it's really necessary, as I don't really want to have to rebuild my music library again.

I will be very, very grateful if someone can help me out with this.

Thanks in advance,

Rob

Dell Dimension, Windows XP

Posted on Nov 7, 2007 8:03 AM

59 replies

Nov 23, 2007 12:26 PM in response to robgrayson

Anyone find any soultions to this problem yet?

Nov 23, 2007 12:53 PM in response to Billsan101

*hmm, i see the Register Later button is temporary fix for me :)*

D_C_T

Level 1

0 points

Nov 23, 2007 11:13 PM in response to robgrayson

Is it possible that 7.5 has a firm USB 2.0 requirements?

I know the IPT is suppose to require USB 2.0 but I have heard from others in the forum that it works with 1.1, just slower.

DCT (Dan)

Nov 24, 2007 2:35 AM in response to robgrayson

Likewise - keep getting asked to register and given up after 5 goes

How many posts before someone from Apple support explains what is going on?

Nov 24, 2007 4:52 AM in response to robgrayson

I had this problem too but it went away. I don't know whether this is the reason, but I was initially calling my ipod touch a different name to an older ipod that I owned and was using with my itunes. When I called the new ipod by the same name as the old one, the problem disappeared. I don't know whether this is coincidence but it worked for me. The serial number of the new etc still comes up so I think I'm registered.

Nov 24, 2007 6:37 PM in response to robgrayson

i have the same problem.
i just got my ipod touch, and i registered it 4 times.
it keeps asking me to register it, and it won't put on any of my songs.
i'm so freaking confused.

jrpca

Level 1

0 points

Nov 25, 2007 8:16 AM in response to robgrayson

Piling on. Ditto. Previously (still do) had a mini. Now itunes asks to register and reregister every time I load itunes with the ipod touch attached. Very annoying.

Zeffiro

Level 1

0 points

Nov 25, 2007 8:34 AM in response to jrpca

I posted this previously, but I Restored my iPod Touch using iTunes, and it stopped asking me to re-register (also worked on a Nano). To Restore, connect your iPod to your computer, go to your iPod in iTunes and select the Summary tab. Then click on the Restore button.

Roridge

Level 1

0 points

Nov 25, 2007 2:12 PM in response to robgrayson

Me too, iTouch same thing.

Mine also doesn't load up iTunes when I plug it in, even though I have set it too.

argh.. annoy.. this is my first proper iPod and so far, i'm not having fun!!

Come on Apple, fix the issue or at least provide some feedback!!

Nov 26, 2007 3:55 AM in response to robgrayson

doooooode i cant even see my music!.

and now when i connect it send me directly to the license agreement -.-

and if i press cancel it disconnects it! -.-

plus.. i cant even go to the far right on my itunes the writing on regestering gets cut off!

help?

Huskrfj

Level 1

4 points

Nov 26, 2007 9:31 AM in response to undftdx10

I am trying to sync my ipod touch with my itunes music library. It recognizes it by the name I gave it but every time I plug it in, I am asked to register my ne ipod. I have done this about five times as well as clicked the register later button to get to the main summary page. Click on sync button, itunes reports syncing Ipod, or says so, Stays that way for a few minutes then the ipod touch shuts itself of and the itunes reports that it is no longer syncing and just shows that it is connected. I have downloaded the most recent version of itunes, itunes even downloaded and installed an update on the ipod touch. I am running windows vista home media center. If I go under my computer it is not listed anywhere as a drive.
Don't know if any solutions are available. This *****.

Nov 27, 2007 3:54 PM in response to undftdx10

I'm having the same problem with my nano. Keep getting registration screen but most of text and some of the options like "register later" don't appear. Finally got it to show "never register" and did that even though I've already registered online. But now I can't get past the license agreement screen. I agree to it, but whether I hit cancel or save nothing happens and again part of the screen is cut off. Is there another option I'm not seeing?

I can download music onto my device, but can't look at or manage any of it in itunes, just see the license agreement. Any help would be appreciated but it appears this is a bug that needs to be fixed.

Nov 27, 2007 6:18 PM in response to robgrayson

Same problem here.

Nov 28, 2007 12:32 AM in response to bender420

Same problem here. Love my Touch.. everyone in the pharmacy envies it 🙂

Nov 28, 2007 6:19 AM in response to robgrayson

I had the same problem yesterday. I got my iPod touch exchanged under warranty and had to register the new device upon syncing with iTunes. Every time I disconnected it and synched again, iTunes wanted me to register. Then I clicked "iTunes" -> "Preferences" (or is it "settings" in the English version) - well, you know hopefully what I mean), where you can find a "Synchronise" tab. I clicked on it and found that there was a backup of my previous iPod that i had exchanged as well as a backup of the new device (the backup feature is new in iTunes 7.5). I deleted the older one and tried again to disconnect and connect - and this time iTunes didn't ask me any more. So maybe you have a quick look if there are older backups or if you are using different iPods that all share the same name. Good luck!

iTunes keeps asking me to register iPod Touch