Previous 1 2 3 4 Next 59 Replies Latest reply: Jan 8, 2008 5:14 PM by beatlesace
robgrayson Level 1 Level 1

Just got a brand new iPod Touch today for my birthday. It is a thing of beauty - the device itself seems to work fine and I had no problem connecting up to iTunes, registering the product with my AppleID and syncing my music library to the device.

For info, I'm running Windows XP Home on a Dell Dimension PC. I've used iTunes for years with an iPod mini. Before connecting the Touch, I downloaded and installed the latest version of iTunes ( Even though I've always used iTunes with a different iPod, it recognised my new device and sync'd my library to it (which is what I wanted it to do).

Trouble is, each time I reconnect the Touch to the computer, when iTunes starts up it comes up with the product registration screen again. If I go through this process and put in my Apple ID, it asks me the same questions - update profile information, say which country I'm in, what age range I'm in etc. - it accepts it and then the Touch and its contents show up in iTunes no problem. But still every time I connect up it comes up with the registration screen. Oh, and the same thing seems to happen irrespective of whether I open iTunes before or after the Touch is connected, and irrespective of whether the Touch is on or off when I connect it.

I've tried the "5 Rs" on the Apple support website - no difference. I'd rather avoid having to completely uninstall iTunes unless it's really necessary, as I don't really want to have to rebuild my music library again.

I will be very, very grateful if someone can help me out with this.

Thanks in advance,


Dell Dimension, Windows XP
  • João Guilherme Level 1 Level 1
    I have a similar problem but with a Macbook Pro and a brand new iPod classic (80GB). Every time I connect it to iTunes, iTunes asks me to register the iPod, even though I have registered it like 5 times already. I already had an Apple ID and have had several iPods and this problem never existed before...
  • ArchUrban Level 4 Level 4
    I have the same problem. after registering mine, I just ignored that warning. I just clicked never register. that's it.
  • João Guilherme Level 1 Level 1
    But are you sure it stayed registered. I felt tempted to press that to, but just wanted to register my iPod
  • franker Level 1 Level 1
    The same problem here too.
    I'm using an iMac with iTunes 7.5 under Leopard. I've tried to register it manually and i've got an error that my serial number was not found, strange !!
    I'll wait a little bit. It could be that "THEY" have a little problem in their databases.
    Nevertheless this gadget works fine. The best technical thing that I ever had !

    Message was edited by: franker
  • flavarite Level 1 Level 1
    I'm having this issue too. Just got the ipod touch 16GB and it asks me to register each time I connect.

    Apple Support - Can you please let us know what to do about this. Rather annoying.

  • Crixx Level 1 Level 1
    I am also having this issue, every time i connect my iPod Touch it asks me to register. Anyone got a clue to this?
  • wbastien Level 1 Level 1
    I have this same problem too, I keep filling it out, don't know what else to do..
  • robgrayson Level 1 Level 1
    Not a solution, but a small update: after registering for about the fifth time, the next time it came up with the registration screen, I clicked the "never register" button. Whether my product is in Apple's database or not, I have no idea, but at least I've stopped that registration screen popping up every time. Would be nice if Apple could sort this out though, as I really would quite like to register the product properly.

  • Mattias Sandstrom Level 1 Level 1
    I had this problem initially as the registration screen screwed up information from my account and showed "United States" instead of Sweden. IIRC I had to go to the music store and make sure I was in the Swedish store and then the registration eventually went fine.

    Message was edited by: Mattias Sandstrom
  • Dong Liu Level 1 Level 1
    I have an 8GB iPod touch, running under iTunes 7.5, Windows Vista Home Premium, having same problems. It really is annoying and I'd love to have my iPod actually registered? Or is it just a bug? Hopefully Apple Support will notice this.
  • João Guilherme Level 1 Level 1
    For those (like me) that chose the "never register" option so the **** thing wouldn't bother anymore, is there any other way to register, like an Apple product registration page?
  • Eric Hemmeter Level 1 Level 1
    I was having the same problem, so I choose never register and then went to the registration page on

    The direct link is:
  • Glen Rose Level 1 Level 1
    Maybe this is a problem with iTunes as this is a definite pattern between all the people on this thread. As it appear to affect all OS's and all iPod's as I have a new iPod Nano and it is doing the same thing.

    Most likely iTunes is not registering the product properly but it seems that it might still be able to detect previously registered products. So in that case maybe try using a previous version of iTunes, if possible, which may overcome this problem. I have not tried it out but if it is tested could someone post if it does/n't works, Thankyou.

    Hopefully Apple will take notice of this a fix the new bug in iTunes.

    Message was edited by: Glen Rose
  • peebly Level 1 Level 1

    Glad to see this thread, I thought I had messed up some where as mine keeps doing this too.

    Message was edited by: peebly typo
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