Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error: Network Connection Timed Out

I am beyond ****** off at the moment. My iTunes was working perfectly until two weeks ago, and now it insists my Network Connection Timed Out when I try to access the store or update podcasts.

It can't be my internet connection, because as you can see, I'm able to access the internet. For some reason it's this specific copy of iTunes (7.5), because the iT7 downstairs works perfectly. Of course, since Apple are so fecking stingy, I can't add a few files from there without wiping everything off my iPod.

So here's the run-down:

I'm using a Dell Inspiron 8600, Windows XP, browsing with Firefox and attempting to load the latest podcasts onto my iPod Shuffle. I don't give a toss about downloading songs, I just want to update my podcasts without having to search the net for the source file.

I ran the Network Diagnostics and it insists the Conneciton to iTunes failed, suggesting I adjust my cable (i don't have one - it's wireless) or flush my dns settings (which i've done several times).

I found a thread on these forums from March and tried every solution:

- uninstalling and reinstalling itunes... doesn't work.
- opening Internet Explorer 7, then opening iTunes... doesn't work.
- searching for a host file and removing the phobos apple line... doesn't work. The phobos line wasn't there
- using itunes 7... doesn't work.
- flushing my dns... doesn't work.
- turning off my firewall.... doesn't work.
- avoiding clashes with mcafee or zone alarm... doesn't work, cos i don't use those

I think it's appalling that I've tried all this, and i'm still no closer to knowing what the problem is, and that Apple failed to respond to any of the other people's problems in the earlier thread. And that i spent about ten minutes signing up to this fecking forum just to ask for help. Surely support should be readily available to anyone!

Can anybody help me? In the other thread, people found alternative sites for buying music, but has anyone got an alternative, ipod-compatible podcasting program?

Dell Inspiron 8600, Windows XP, My iTunes is screwed

Posted on Nov 18, 2007 1:37 PM

Reply
39 replies

Nov 29, 2007 9:37 PM in response to coolfungy

Well, I was as frustrated as most of you.

I FINALLY got it to work. I did two things.

First - updated my account information online in the Apple Store. But that still didn't fix it all the way, but I think that was part of the problem since my credit card has expired.

Second - I found this information on another discussion:

open internet explorer
go to "tools" then "internet options"
select the connections tab
click the "settings" button on the bottom
make sure the first box that say something like "detect settings automatically" is checked and nothing else.
hit ok and you should be fine. try entering the store again and it should work.

That did it for me!

Good luck to all!

Nov 29, 2007 10:03 PM in response to BatchGC

Have had the same issue with connectivity and machine authorization. I do tech support for a living and spent hours digging around windows settings to fix the problem. Could browse the iTunes store and even purchase content which I could not transfer to my iPod or iPhone or play on my computer. Connection timeout when trying to access my account info or settings. iTunes network diagnostic tool showed all settings OK. The last post was the solution (Thank you, thank you!). Fix IE connection settings by selecting only "automatic" and tada! all issues resolved. I absolutely NEVER use IE for anything, so had forgotten that those settings could work behind the scenes to cripple web access of other programs. This would also explain why Apple Support has been, well... anything but supportive with this issue.

Nov 29, 2007 10:11 PM in response to tkhoyt

Had this problem on my PowerBook at the office and home.

I found this link, which opens iTunes with some other connection and I was then able to connect fine. I also discovered that all my account information was screwed up, but was able to correct it after using this link:

http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewGrouping?id=38

Good luck all.

Feb 9, 2008 10:09 AM in response to hudmarti ROCKS

I am having this same problem.

I have checked the windows firewall and it is off

I have checked the internet connection, lan settings and it is on automatically detect.

My itunes diagnostics says the following:
Network interfaces Verified
Internet connection Verrified
Secure link to Itunes store verrified

My podcasts download and update correctly I just can not get to the store. I have updated to the most recent 7.6 version.

I am hardwired in to my belkin wireless router. Here are my wireless settings:
System Date and Time
LAN Settings
Date/Time February 9 2008 , 18 : 07 : 16 LAN MAC Address 00:11:50:E9:89:6F
IP Address 192.168.2.1
Version Info Subnet Mask 255.255.255.0
Runtime Code version F5D7633-4Av1 UK1.00.17 DHCP Server Enabled
Boot Code Version 1.0.37-5.15
Hardware Version V1.0J3 WLAN Settings
ADSL Modem Code Version A2pB018e.d16f Wireless Function Enabled
WLAN MAC Address 00:17:3F:15:A2:5A
Mode
125 High-Speed Mode
Features SSID belkin54g
Firewall Enabled ESSID Broadcast Enabled
NAT Enabled Channel 11
UPnP Disabled Security Disabled

ADSL Internet Settings
Type WAN IP 151.23.86.52
Status No Defect Default Gateway 151.23.225.74
Downstream Upstream
Primary DNS Server 193.70.152.15
Data rate (Kbps) 4799 377
Secondary DNS Server 193.70.152.25
Noise margin (dB) 28.4 33.9

Output power (dBm) 18.1 11.7

Attenuation (dB) 30.5 16.2


I do not have Norton or Macafee installed.

Please help 🙂

Feb 10, 2008 10:17 PM in response to BatchGC

Hey,
I had the same problem. Tried most everything but missed the one thing that worked. Go here: http://docs.info.apple.com/article.html?artnum=300870 Scroll down and follow the instructions for The "hosts" files may be blocking the Itunes store.
In Windows XP: I went to the folder C:\WINDOWS\SYSTEM32\DRIVERS\ETC, and renamed the "Hosts" file to "Backup-Hosts", restarted my PC and iTunes store opened right up.
What a relief.I hope this works for you......Bobby

Message was edited by: Lynx2spirit

Error: Network Connection Timed Out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.