Macbook Pro Unable to Burn DL DVDS

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Macbook Pro Unable to Burn DL DVDS

I'm sure that my MacBook Pro has the ability to burn DVD-DLs. But everytime I try to, it fails in Toast.

Looking into my System Profiler, I don't see DVD-DL support anymore:

HL-DT-ST DVDRW GSA-S10N:

Firmware Revision: AP09
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 0 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: Insert media and refresh to show available burn speeds

Any help?

And what does "Apple Shipping Drive" mean?

THANKS

2.4 Macbook Pro, Mac OS X (10.5.1)

Posted on Nov 18, 2007 5:43 PM

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Answer 1

Nov 18, 2007 5:51 PM in response to dchou

What version of Toast are you using? There is a problem with Toast 7 and Leopard. Roxio are working on an update. If Toast 7, you could try reinstalling from the CD but not updating it as the 7.1 version has issues, but reports are that 7.0 works reasonably enough.

Good luck.

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Answer 2

Niel

Level 10

726,935 points

Nov 18, 2007 6:14 PM in response to dchou

Cache: 0 KB

Restart the computer with the Option, Command, P, and R keys held down, and release the keys after the second startup chime. This is sometimes necessary as the Mac may lose track of what its optical drive is capable of doing.

And what does "Apple Shipping Drive" mean?

This may mean that it came with the computer.

(26057)

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Answer 3

dchou Author

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Nov 18, 2007 9:05 PM in response to Niel

I tried the option-command-p-r, and i was able to recognize burning dl in the system profiler.

I'm using Toast 8 Titanium 8.0.3 (166)

I tried burning a DL dvd, and then I get the error:

"The drive reported an error:
Sense key = HARDWARE ERROR
Sense Code = 0x09, 0x01
TRACKING SERVO FAILURE"

And when I look back in system profiler, it once again doesn't recognize the ability to burn DVD DL

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Answer 4

Nov 30, 2007 11:25 AM in response to dchou

A good way to check to see if your drive burns Dual-Layers is to go into system profiler and on the side where you see ATA, Audio, etc. Click on "Disc Burning" If your drive does in fact burn Dual-Layers you should see this:

DVD-Write: -R, -RW, +R, +RW, +R DL

If that DL is not there, then your drive does not burn Dual Layer DVDs

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Answer 5

dchou Author

Level 1

0 points

Dec 6, 2007 9:29 PM in response to jordanwags

here's an update:

(yes, as i said before, my system profiler DOES say that it can burn dl)

i tried burning in disk utility too and it still doesn't work. it says it's a hardware error too.

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Answer 6

Dec 7, 2007 2:06 AM in response to dchou

I had the same error, until I burned the data with Nero 8 on Windows XP (Bootcamp) flawlessly. Interesting side effect was that OS X now burns DL as well without any error message coming up...

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Answer 7

dchou Author

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Dec 7, 2007 2:17 AM in response to Dragonguard

Could it be that the windows side subconsciously reactivated/did something with the driver perhaps?

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Answer 8

MatthewB

Level 1

5 points

Dec 8, 2007 4:16 PM in response to dchou

I just tried to burn some DVD-DLs with Toast 8 and received the error:
The Drive reported an error:
Sense Key = MEDIUM ERROR
Sense Code = 0x10
INVALID BLOCK SIZE FOR COMMAND

This has happened 3 times. I am using Toast 8.03.

Has anyone found a solution that works other than not using DVD-DL?

Thanks

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Answer 9

Dec 18, 2007 2:31 PM in response to MatthewB

Ever since I upgraded to Leopard and Toast 8.03 two weeks ago I haven't been able to burn a DL DVD. I am getting the same error messages as other members of this discussion group. I wrote to Roxio and they replied by saying that Toast 8 is compatible with Leopard. I am using the same DL DVD that have always use. I hope a solution is found soon.
Lois

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Answer 10

Jan 1, 2008 8:36 PM in response to dchou

i am having the same issues as all of you. my MBP is certainly capable of DVD-DL burns and it worked in Tiger. now running Leopard with Toast 8.0.3

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Answer 11

Jan 5, 2008 11:16 AM in response to Dan the Mac Doc

What you may be missing here is that your drives are able to burn DVD+R DL but not DVD-R DL. The + and the - are not the same. I just tried a DVD-R DL on my MacBook Pro that I got from a friend, but the disc didn't work at all. I put in my own DVD+R DL and it worked just fine.

Our drives are not compatible with DVD-R DL. Unfortunate but true.

Unless someone can prove me wrong?

Message was edited by: Freddy Johansen

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Answer 12

S James

Level 1

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Jan 5, 2008 3:06 PM in response to dchou

I had the same problem burning DL's in my 2.2 SRMBP in the end it was one off my deciding factors of having it fixed then selling it on.

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Answer 13

inventor

Level 1

0 points

Jan 9, 2008 10:35 AM in response to MatthewB

I have had exactly the same problem. I also noticed that this raw drive used in windows is able to do + and - DL. For some reason the mac operating system restricts the burning to the + DL mode. However, it does not work. I wonder if there isn't some type of driver issue that needs to be changes.

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Answer 14

GeneK

Level 1

5 points

Jan 25, 2008 9:57 PM in response to Freddy Johansen

No, I have the same error message and the discs are +DL.

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Answer 15

Ezreb

Level 1

0 points

Feb 12, 2008 4:13 AM in response to dchou

I'm having this problem as well, and have tried with several other programs. I was hoping it would be solved with the release of 10.5.2 yesterday, but no luck. Spent an hour on the phone with support on Sunday and got no help at all. The guy had no clue what was wrong. Has anyone had any luck with this problem? Is it an acknowledged fault with Leopard, or something that simultaneously went wrong with all our opticals, or what?

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