EXC_BAD_ACCESS (SIGBUS) iTunes crash

I have recently upgraded to Leopard 10.5.1 and also upgraded my itunes to 7.5 and it is crashing on application opening with an error report:-

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000005
Crashed Thread: 0

I have tried cleaning the preferences folder which allows me to open the application but this seems only a temporary fix and also when itunes does open it performs and error every time i try to burn a cd.

This is really causing me some stress so any help would make my day, month and rest of year!!!

Intel Duo Core iMac, Mac OS X (10.5.1)

Posted on Nov 23, 2007 11:45 AM

Reply
80 replies

Nov 2, 2008 8:13 AM in response to ronnybaa

..so as far as I can work out, you need to have a think about what you might have installed since this happened.

I installed HP drivers for my HP all in one 2510, this could be the issue for me. I just need to work out how I "uninstall" the drivers or prefs.

Have a think if you have installed anything recebntly that could be causing a conflict.

blind leading the blind here tho

Nov 2, 2008 12:15 PM in response to biglouieuk

I see.
I actually did not install anything new on my iMac. iTunes just suddenly would not start when I came home from work and turned on my computer

I guess I will have to format the whole computer and install Mac OSX again. I have tried everything else.

It's a shame that so many people have posted here, yet Apple haven't even looked into it. Not one single result when searching for "EXC BADACCESS (SIGBUS)" in the support pages...

Nov 3, 2008 12:33 PM in response to ronnybaa

After a few days searching I have come across this issue quite alot. It seems to be conected to quite a few applications, and most importantly it seems to be connected with PPC translation? I clearly dont know what that eans, but every fix I have seen or tried, doesnt have any affect.

Its only one single application, CS3, that worked fine, then one day, it just decided it didnt want to work.
Infact it took Image ready down with it when it went, but Adobe reader is fine.

Log below, if anyone can just send me remotely in the right direction it would be helpful.

Process: Adobe Photoshop CS [1200]
Path: /Applications/Adobe Photoshop CS/Adobe Photoshop CS.app/Contents/MacOSClassic/Adobe Photoshop CS
Identifier: com.adobe.Photoshop
Version: ??? (???)
Code Type: PPC (Translated)
Parent Process: launchd [78]

Date/Time: 2008-11-03 20:32:32.517 +0000
OS Version: Mac OS X 10.5.5 (9F33)
Report Version: 6

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 translate 0xb80bc8c8 0xb8000000 + 772296
1 translate 0xb80b6b77 0xb8000000 + 748407
2 translate 0xb80d4530 0xb8000000 + 869680
3 translate 0xb813c9e9 spin lockwrapper + 1981

Thread 1:
0 ??? 0x800bc4a6 0 + 2148254886
1 ??? 0x800c3c9c 0 + 2148285596
2 translate 0xb818b69a CallPPCFunctionAtAddressInt + 202826
3 ??? 0x800ed6f5 0 + 2148456181
4 ??? 0x800ed5b2 0 + 2148455858

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb80bc8a0 ecx: 0x00000000 edx: 0x00000003
edi: 0x00000000 esi: 0x80303820 ebp: 0xb7fffa08 esp: 0xb7fff9d0
ss: 0x0000001f efl: 0x00010206 eip: 0xb80bc8c8 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 20.44
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Adobe Photoshop CS/Adobe Photoshop CS.app/Contents/MacOSClassic/Adobe Photoshop CS
Exception: EXC BADACCESS (0x0001)

Dec 14, 2008 10:20 AM in response to Manoid

I've got exactly the same issue but with a different set of apps... mail.app started crashing on launch a few weeks back, but I didn't think about it much because I use Mailplane 99% of the time. When Mailplane started crashing yesterday (after I finally updated itunes and safari to the latest) I started getting worried. Subsequent to the mailplane crash, I've also now got addressbook, ichat and ical all crashing. There are probably more apps, seems like its just going to keep on. And reverting to the previous itunes and safari has done SFA for the problem

Repairing prefs does nothing, I haven't yet done a repair disk thing but judging by the answers here, that probably won't help either. It could just simply be a Leopard issue.

If push comes to shove, I'll go back to using Tiger, but I am going to try the new user/new prefs thing before I do.

Dec 14, 2008 11:54 AM in response to kyte

I ended up re-installing (plus re-formatting) OS X. This install seems solid so far. The issue with iTunes and other app's crashing has mysteriously disappeared. I suspect that some application that I had installed messed up with the library files (COCOA UI files seem to be the issue in my logs).

Additionally, it seems the error is rather generic and can be caused by a number of issues; reading through the crash log in detail does shed some color on the problem. I was unable to find a simple way to repair this error, other than to flat out re-install the OS.

Dec 15, 2008 11:00 AM in response to ranjeetsodhi

Restoring a Time Machine backup did SFA to help, the problem was still there, and it seems to me its very serious.

I reinstalled the system from scratch and am not even going to use the old backups in case whatever is bugging the system is hiding in there. Whatever it is, I suspect it also to be the reason my update to 10.5.6 hung at configuring installation. I am not even going to persist with that one.

Dec 26, 2008 7:28 PM in response to Manoid

I had this issue with Skype 2.7 and after reading this thread I was able to delete a plist file in Library>Preferences>com.skype.skype.plist.
After deleting this property list I was able to start and run the application. Before deleting this file I was experiencing a crash of Skype just after the preferences were loaded.

Jan 20, 2009 6:08 PM in response to Manoid

My iTunes is doing the same crash. It usually goes away for a little while if I restart. It started after I did the 10.5.6 update - and again I'm kicking myself for doing it. That update really screwed a few things up for me and I had to archive/install and then update to 10.5.5 and not 10.5.6. Yet I'm still left with the junk in my user folder from the 10.5.6 update that is continuing to be obnoxious.

Thanks for that lovely 10.5.6 update Apple!!!!

Mar 2, 2009 10:08 AM in response to Andrew564354

I encountered this exact problem yesterday with iTunes and later discovered that CS3 was also affected. I didn't try Office X. FWIW, here's my solution:

*I deleted the copy of Curlz MT that was installed by Office (Office/Fonts). CS3 and iTunes now work again.*

How did I get there? You might well ask. I tried trashing the prefs, deleting and reinstalling iTunes, etc. And yes, iTunes would still open for other users on my iMac. I tried Disk Utility (via install DVD), repaired the disk, repaired permissions... still no love.

I was discussing my iTunes woes with a Unix/Mac-knowledgeable friend, and he mentioned something about fonts, albeit related to a different issue he read about online.

This mention of fonts reminded me that last week I noticed that iTunes was using Curlz for the information pane of podcasts. Last night, I decided to look into the Curlz issue, and a spotlight search revealed that I had two copies. I deleted the Office/Fonts version of the font, and voilá... iTunes and CS3 now work. (For good measure, I cleaned my font caches and made sure that there aren't any other duplicates/conflicts.)

Mar 15, 2009 12:49 PM in response to MsMorgan

MSMorgan, if I knew who you were, I'd hug you and kiss you right now. We've had ONE user who's had CONSTANT issues of Illustrator CS3 crashing on save. And this has been going on for months now and I haven't been able to fix it, even trashing prefs would only work for a few minutes.

I even came in today on my paternity leave, on a Saturday, to do a second COMPLETE re-install of her machine and the problem was still there. I found your solution....AND IT WORKED!!! THANK YOU!!!!!!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

EXC_BAD_ACCESS (SIGBUS) iTunes crash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.