Problems with Roadrunner email setup

Has anyone else had issues with setting up a Roadrunner email account in 10.5? The automatic setup gives me this message:

Trying to log into the SMTP server "smtp-server.neo.rr.com" failed. Make sure the user name and password you entered are correct, then click Continue. If the information isn't correct, you cannot send email."

I have verified that my information is correct, and have even tried to manually set things up. The same exact e-mail address and settings worked fine in 10.4. But, after upgrading to Leopard, the Mail application won't cooperate.

Can anyone please help?

2 x 2.66 GHz Dual-Core Intel Xeon, Mac OS X (10.5)

Posted on Nov 28, 2007 5:51 AM

Top-ranking reply

ShannonMcG

Level 1

4 points

Posted on Apr 2, 2008 5:03 PM

My wife just had the same problem setting up Mail 3.2 to use her Roadrunner account.

I had to use the Add Account in Mail Preferences so I could access the "Advanced" tab options.

I unchecked the "Use Authentication" box and it worked great.

Roadrunner tech support could not figure this out even after 2 escalations BTW.

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42 replies

Trystero

Level 1

0 points

Oct 10, 2009 3:11 PM in response to matteymann

Still a very useful topic even under Snow Leopard! I tried to set up Mac Mail on my brand new iMac, and had problems. Then I recalled I also had problems with my Mac Book Pro under Leopard, and that I had to go online to find the solution. So, many, many months later, I have found myself revisiting this thread. Glad it's still here!

pd417

Level 1

4 points

Jan 31, 2008 10:39 PM in response to matteymann

Thank you ajmac125, your suggestions worked perfectly!

I can now receive my mail through Road Runner.

Apr 7, 2008 7:27 AM in response to matteymann

ajmac - you ROCK!

thanks for great advice - mail FINALLY works with my TW account.

TJB

Apr 21, 2008 4:05 PM in response to Thomas Bandla

When you say delete your plist, do you mean actually open the folder and delete all the current content or just remove it from your finder?

Jul 17, 2008 11:05 AM in response to ajmac125

You made my day! Thank You! About 15 minutes to get connected the first time. Fast as can be now.

wilmercb

Level 1

0 points

Oct 4, 2008 9:06 PM in response to Matthew Little

Thank you so much for info...I'm up and running.
Thanks again.

Mar 9, 2009 1:07 PM in response to ajmac125

you are awesome!!! thank you, thank you, thank you!!

Apr 29, 2009 9:08 AM in response to Rpemberton8

none of this works for me. ugh, this is so frustrating. i just need to forward a few emails to save before i reformat.

Apr 29, 2009 9:22 AM in response to Crayons15

Who is your ISP, and are they the provider of the email account that is not working? Is it RR?

Ernie

Aug 21, 2009 10:12 PM in response to ajmac125

Many thanks for solving a longstanding Mail/RoadRunner problem which wasn't found on Apple Site Support and which Apple Tech Support could not fix.

Sep 10, 2009 10:21 AM in response to ajmac125

Thank you! These steps worked IMMEDIATELY!!!!

Sep 13, 2009 3:45 PM in response to matteymann

Thank you for the wonderful thread.

I even called to the Roadrunner and they couldn't solve the problem.
They should know this problem!!!

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Problems with Roadrunner email setup