iTunes could not connect to the iTunes Store - Error

I am puzzled by this, you appear to have a normal network connection. This was typical of the 11333 error that plagued the last version of iTunes, and the problem was caused by issues with certificates.

The used to be detailed instructions for solving the problem on the following page:
http://docs.info.apple.com/article.html?artnum=306628

But now it just says install 7.5

There are numerous threads on the 11333 error in the forum.

A couple of things you could check are is the date and time correct on your PC, that has caused problems.

I see you are using a proxy server, if you are permitted you could try turning it if as a test.

Access your account from the apples store (not through iTunes). I had some information that was incorrect and needed to be updated (CCV # on credit card). Once I fixed that, everything worked great.

i am having the same problem and none of the suggestions worked either, please advise, upset with i-tunes

Like everyone else, I've been getting the message "iTunes could not connect to the iTunes Store: Make sure your network connection is active and try again." This was all last night and into the wee hours of the morning. Without any fanfare, service was resumed mid morning. All is now well, at this address.

I've tried all of these things, along with reinstalling Quicktime and an older version of iTunes. I get an 11333 every time. Mine has been down for over a week now. Does Apple care? Apparently not. I wish I'd gone with another mp3 player now...

misscynical79

I guess you tried the link I gave in my first post and it didn't work.

Could you post your network diagnostics:
Help>>Run Diagnostics>>Network Connectivity tests

At the end you can copy the result to your clipboard, could you post the entire result.

I want to see if your connectivity tests are normal or if some problem shows up.

A quick thing to check is that your computer's date and time are correct set although that's a long shot.

Sure thing.

So far, I have checked the following: time/date info; firewall; uninstalled 7.5 and reinstalled an older version; done the same with Quicktime; and run diagnostics.

I should mention my internet is working fine on other sites, although I cannot connect to the store by searching or via the website like other users have gotten around this issue with. Every time I open iTunes, I get the following message: "iTunes could not connect with the iTunes store. An unknown error occurred (11333). Make sure your network connection is active and try again."

Here's my diagnostic log:
Microsoft Windows XP Home Edition Service Pack 1 (Build 2600)
Dell Computer Corporation Dimension 2400
iTunes 7.4.2.4

Current user is an administrator.

Network Adapter Information

Adapter Name: {D864B10D-8116-4FB3-A31A-2FB6761863A6}
Description: Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
IP Address: 74.197.15.168
Subnet Mask: 255.255.255.0
Default Gateway: 74.197.15.1
DHCP Enabled: Yes
DHCP Server: 172.24.120.36
Lease Obtained: Sat Dec 08 15:49:57 2007

Lease Expires: Sun Dec 09 15:48:45 2007

DNS Servers: 208.180.42.68
208.180.42.100

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information


Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Hi there,

I wondered if i too could jump on the bandwagon here? I'm having exactly the same issue and have done so for a number of weeks now after buying the iPhone and downloading iTunes 7.5. I am able to browse the store and even purchase songs, but when i try to create a ringtone, i get the error message as mentioned.

I have included my diagnostic below, which comes back fine, but i have also tried allowing iTunes port 3689 in my router's Firewall, completely disabling Windows Firewall and turning off my Anti Virus software. I really am out of ideas now! Any help very gratefully received.

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
VIA Technologies, Inc. VT8367-8233A
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-10 23:29:29.

Video Display Information:

NVIDIA RIVA TNT2 Model 64/Model 64 Pro (Microsoft Corporation)

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {9EB8FFD3-72F4-449F-8608-6D7B36C51F1C}
Description: Intel(R) PRO/100+ Management Adapter - Packet Scheduler Miniport
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Dec 10 23:24:46 2007

Lease Expires: Thu Dec 13 23:24:46 2007

DNS Servers: 212.23.3.100
212.23.3.100
212.23.6.100

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.


** iPod Connectivity Tests **

iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.

Universal Serial Bus Controllers:

NEC PCI to USB Open Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

misscynical79

You appear to be one of those with normal connectivity diagnostics. Originally that was usually due to a certificate problem but that appears to have been resolved. Here is the help Apple provides for 11333 which I guess will be no help to you.
http://docs.info.apple.com/article.html?artnum=306628

I don't see your date and time on the diagnostics, is that set correctly? Incorrect date/time can cause connectivity problems.

The big thing though is that you appear to be using Windows XP service pack 1 and iTunes requires service pack 2 or later.

You can get SP2 from the Microsoft site:
http://www.microsoft.com/windowsxp/sp2/default.mspx

It is a huge operating system upgrade and if you go ahead with it make sure you have your files backed up and also it is a good idea to deauthorise your PC before doing it, then reauthorising afterwards.

Im gonna kick steve jobs in his tiny little balls for this. I have had the problem for many days and have emailed the support center to refund my money but no answer or fixed problem...

Ive Also Been Having These Problems Since Last Friday 9Its Now Teusday) Here are my Diagnostics if any1 sees anything wrong can you plese let me know?

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
INTEL_ D946GZIS
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-11 16:30:54.

Video Display Information:

VisionTek Radeon X1300 XGE
VisionTek Radeon X1300 XGE Secondary

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {AF0D8046-E893-4FF6-BDD2-0551BF4B7DE2}
Description: D-Link DFE-550TX 10/100 Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Dec 11 16:19:24 2007

Lease Expires: Wed Dec 12 16:19:24 2007

DNS Servers: 68.105.28.12
68.105.28.12
68.105.29.12
68.105.28.11

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.

This is driving me insane. I'm having exactly the same problem.

Have bought a new laptop with Vista for my Dad. Downloaded iTunes 7.5 and had no probs but we can't connect to get CD track names or connect to Itunes store.

Connection to internet is fine. Windows Firewall is off, Norton is on but I've made sure iTunes is allowed etc. When I turned Norton off as well we still had same probs. Very frustrating! Am a complete technophone and don't have a clue what to try next!

Same problem here. iTunes 7.5.0.20 and cannot connect to the iTunes server to download music or album artwork. iTunes diagnostic results:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D620
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-12 15:18:37.

Video Display Information:

Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {A4FF0F6C-842E-41CA-AEE8-F8E46169CA20}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Dec 09 21:01:16 2007

Lease Expires: Mon Dec 10 21:01:16 2007

DNS Servers:

Adapter Name: {4502AB05-1409-4298-A26B-BEC935A928FD}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address: 10.0.1.37
Subnet Mask: 255.255.0.0
Default Gateway: 10.0.0.1
DHCP Enabled: Yes
DHCP Server: 10.0.0.4
Lease Obtained: Wed Dec 12 13:56:20 2007

Lease Expires: Thu Dec 20 13:56:20 2007

DNS Servers: 10.0.0.4
10.0.0.4

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was reset.
Connection attempt to iTunes Store was unsuccessful.
The network connection was reset.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.


** CD/DVD Drive Tests **

UpperFilters: GEARAspiWDM (2.0.6.1),

D: HL-DT-ST CDRW/DVD GCC4244, Rev B103
Drive is empty.


** iPod Connectivity Tests **

iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Device Not Currently Connected:

Fifth Generation iPod (iPod with video) running firmware version 1.2.1
Serial Number: JQ549L1CSZ9

I also am having a problem accessing the Itunes store. Itunes radio seems to work fine and I can play purchased songs...just can't access store. My internet access is fine. Ran dianostic for Itunes and recieved similar messages.