iTunes could not connect to the iTunes Store - Error

This worked for me, too. In this case, the problem was on Windows Vista, and my daughter's account could not access the store. Once I added these two sites to the "allowed" list of sites (through the Parental Controls), she was able to access the store, redeem cards, etc.

Thanks, surviving!

Thank you! I am so glad I saw your norton comment and checked that because that was the exact problem. Good luck to everyone!

I am not using proxy server, and have firewalls off...but still no connection to iTunes store.....ARRGH. I have messed around with most things posted here. Anybody see anything in the below????


Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 8300
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-26 16:24:04.

Video Display Information:

NVIDIA GeForce FX 5200

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {5D2C26AC-65A9-45A7-A0C1-4AA2AFE6D731}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 130.184.93.105
Subnet Mask: 255.255.252.0
Default Gateway: 130.184.92.5
DHCP Enabled: Yes
DHCP Server: 130.184.7.103
Lease Obtained: Wed Dec 26 16:14:54 2007

Lease Expires: Wed Dec 26 16:38:54 2007

DNS Servers: 130.184.7.103
130.184.7.103

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.


** iPod Connectivity Tests **

iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801EB USB Universal Host Controller - 24D2. Device is working properly.
Intel(R) 82801EB USB Universal Host Controller - 24D4. Device is working properly.
Intel(R) 82801EB USB Universal Host Controller - 24D7. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Intel(R) 82801EB USB Universal Host Controller - 24DE. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

James' I-touch, iPod touch running firmware version 1.1.2
Serial Number: 9C74959FW4T

I've noticed that it appears (in my case) to be tied to whether or not parental controls are on for the computer user account: as soon as I turn parental controls off, I can connect to iTunes store. Once I turn parental controls back on, I get the error message suggesting I check whether network connection is active...
I have a request in to iTunes support, currently waiting for a response...

http://forums.ilounge.com/showthread.php?t=213961
If you have Vista and parental controls try this.

Having the same problem on Windows XP after "upgrading to 7.5.0.20" Never had a problem connect to itunes store until after I upgraded. If anyone sees anything obvious in the following diagnostics, please let me know.
Thanks!

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Dell DM051
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-30 16:10:26.

Video Display Information:

RADEON X600 256MB HyperMemory
RADEON X600 256MB HyperMemory Secondary

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {6CEF7974-273C-4821-9768-46084257C8C4}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Dec 30 15:30:04 2007

Lease Expires: Sun Dec 30 18:30:04 2007

DNS Servers: 192.168.0.1
192.168.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.

I had a new 8gb for Christmas. I connected on Christmas day (and downloaded a video)but since then I keep getting the connection timed out message.

I had no problem connecting before I had the new ipod. Other people using the same computer have no problem connecting.

Any suggestions?

I have had this same issue everyone has been describing ever since I got this computer but I just recently actually wanted to use iTunes when I got my iPod touch. It turns out that my McAfee antivirus program was blocking iTunes from connecting for whatever reason. I uninstalled it just now and everything seems to be working perfectly! I hope that this is helpful to someone because I know there are loads of us having this same issue! Good luck 🙂

Hi - I am having the exact same problem - not on my laptop, only my main PC (which is where all my music is!). I have done all the things advised in this thread and on itunes help, but to no avail. I also cannot access the CD track names from Gracenotes. I cannot see any differences in the internet connection set up between my two computers.

I ran the network diagnostic and got an error - secure link to itunes failed.

Any help would be gratefully received.

Thanks in advance.

Dianostics output is below:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Packard Bell NEC 00000000000000000000000
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2008-01-03 18:07:23.

Video Display Information:

ATI RADEON XPRESS 200 Series

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {EE21E8B6-CD3F-48B2-B8AD-57CAF20D3B88}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Wed Jan 02 23:32:48 2008

Lease Expires: Thu Jan 01 23:32:48 2009

DNS Servers: 192.168.2.1
192.168.2.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.