iTunes could not connect to the iTunes Store - Error

I got mine fixed!!!! All I did was take some direction from you fine people and all I had to do was change my LAN settings to Auto detect settings in IE 7 and now my iTunes Store works like it never has before! Thanks everyone!

I am having the same problem. I have tried all of the troubleshooting ideas, but none of them are working. Glad I'm not the only one who is experiencing difficulties!

Same here. I had a "proxy server" from UC Berkeley. I removed the settings (SystemPreferences->Network->Airport->Proxies) and removed the proxy server. Now the iTunes can connect to the Internet.

Try connecting through Ethernet and see if the problem persists.

I'm having this problem as well. I tried upgrading to 7.5, I don't have firewall settings in the way (all I'm using is the standard Windows firewall - I'm doing a lot of other much needed work before I buy and install the Norton one), and even on my other IBM running a slightly older version of iTunes I'm still not getting anywhere. My system sits for over an hour before saying that it can't connect to the server. Tried changing the password, still no good.

Diagnostic readouts:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
IBM 2647RSU
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-22 12:08:32.

Video Display Information:

S3 Graphics Savage/IX 1014

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {DFE968FB-3151-4BE5-90AE-675F4C5ACC17}
Description: Intel(R) PRO/100 SP Mobile Combo Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Dec 22 09:38:03 2007

Lease Expires: Sun Dec 23 09:38:03 2007

DNS Servers: 4.2.2.1
4.2.2.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.


Please, I've been going at this for somewhere around a week. Can someone please help?

iTunes was working perfectly, but it told me i needed to upgrade to be able to download a certain song, so I did. Ever since it has given me an error message and no access to the store. We bought 2 iPods as Christmas gifts this year and I'd really like to have them all loaded up and ready to go when they're opened. Any advice?

Microsoft Windows XP Home Edition Service Pack 1 (Build 2600)
HP Pavilion 061 DM181A-ABA a305w
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-22 21:00:07.

Video Display Information:

Intel(R) 82845G/GL/GE/PE/GV Graphics Controller

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {F9FE5ABE-23C3-4C8C-A1AE-E06F44155768}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Dec 22 20:48:47 2007

Lease Expires: Mon Dec 24 20:48:47 2007

DNS Servers: 66.82.4.8
66.82.4.8

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.1:87

Firewall Information


Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.

My problem was that parental controls was blocking the itunes store for the first time in a year. This happened after I upgraded to 7.5. All I did was enter the following acceptable websites in the settings and it worked:

phobos.apple.com
phobos.apple.com.edgesuite.net

Hope this works for you too!

Exact same situation as below, tih a little more. Internet connectivity fine, diagnostic says connection to store is fine, etc. Moreover, this problem is with a separate user account on the same computer. The other user account has no problems connecting to the store. I need this before Xmas because the second account is for my 6 yr old and I want to load his iPod before giving it to him. Help!

I turned off the parental controls, and I could then access the store on the second account (?!). Then I turned the parental controls back ON, and I could still access the store on the second account. Makes no sense, but I guess it's working now. I'll post again if it changes.

First time iPod owner here. I just bought it last night. Not happy so far.

I also work on computers for a living so I'm pretty savvy with this stuff.

My iTunes can't connect to the store and I've tried everything: turning off firewall, changing all IE 7 settings, uninstalling and reinstalling a fresh copy of iTunes, and all the suggestions I've found on the Internet this thread included.

Someone please help me out. If this doesn't get fixed this junk is going back to the store and I'll never consider another Apple product.

-------

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Hewlett-Packard Compaq Presario X1000 DK571A#ABA
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-23 11:47:46.

Video Display Information:

MOBILITY RADEON 9200

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {6D78CC0D-2930-47AC-9650-7F0A59867119}
Description: Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter - Packet Scheduler Miniport
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Dec 23 11:22:39 2007

Lease Expires: Sun Dec 23 23:37:20 2007

DNS Servers: 192.168.1.1
192.168.1.1

Adapter Name: {B972021C-A110-4CFE-8557-C54C21DFF396}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.11.1
Lease Obtained: Mon Dec 17 22:18:17 2007

Lease Expires: Wed Dec 19 22:18:17 2007

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.

Thank you, thank you! Now my 13 year old will quit bugging me! I have tried every answer to this question, and nothing has worked, but I added these two sites to the parental controls and FINALLY I can access the store from her account. Thanks again!

Any resolution on this yet?

Anybody reading this??

Fixed: http://discussions.apple.com/thread.jspa?threadID=1305410&tstart=0

None of the other solutions helped...and after an hour, I stumbled on a solution that worked for me. The problem was in the Norton Firewall. I had to go into the settings, and add itunes as a program. Once done, the store would load.

Polydorus *

I am having the same problem as other users, and am very frustrated, and hoped you could look at my diagnostics and help me - I have spent the past 5 hours on xmas eve trying to figure out this problem...I can access the internet, my computer is up-to-date, I have the most recent version of itunes installed, and I have made sure that I have established an account. However, when I try to connect to the itunes store via itunes, I get an error message that my connection is not connecting properly. I have run diagnostics, as follows:
The only thing I can think of is to turn off my windows firewall...How do I do this and do you think it will work? Help, please! This is a gift for my mom for xmas and I want to put some music on the ipod before I give it to her in the morning....Thank you so much in advance!! 🙂 Regards, MW 🙂

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
ECS K7S5A
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-12-25 01:25:13.

Video Display Information:

NVIDIA GeForce4 MX 440 (Microsoft Corporation)

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {94B41F18-315C-4410-87B4-ECCD97719BC8}
Description: Belkin Wireless 54Mbps Desktop Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Oct 31 20:59:44 2007

Lease Expires: Thu Nov 01 20:59:44 2007

DNS Servers: 172.16.0.1
172.16.0.1

Adapter Name: {5480121F-B52F-4C95-8C12-69806FC26D0C}
Description: SiS 900 PCI Fast Ethernet Adapter
IP Address: 192.168.1.104
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Dec 25 00:36:12 2007

Lease Expires: Wed Dec 26 00:36:12 2007

DNS Servers: 172.16.0.1
172.16.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.


** CD/DVD Drive Tests **

UpperFilters: GEARAspiWDM (2.0.6.1),

E: TW240D, Rev 1.10
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 22:32 on CDROM-XA media.
Track 1, start time 00:02:00
Get drive speed succeeded.


** iPod Connectivity Tests **

iPodService 7.5.0.20 is currently running.
iTunesHelper 7.5.0.20 is currently running.
Apple Mobile Device 1.14.0.0 is currently running.

Universal Serial Bus Controllers:

SiS 7001 PCI to USB Open Host Controller. Device is working properly.
VIA Rev 5 or later USB Universal Host Companion Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

MARILOU'S I (H:\), iPod nano (3rd Generation) running firmware version 1.0.3
Serial Number: YM7492WUYXV
Bus Speed: 61440

yea so I've been having the same problem. I use mozilla, haven't used internet explorer in a long time but I just realized it was on specific proxy settings, I turned them off an put it back to automatically detect and it started up just fine! good luck guys