This problem has an easy fix -- there is a button labelled "never register". I clicked it after the 5th failed attempt. This is our 7th ipod and I don't recall any real benefits from registering any of them. I can do without the warm fuzzies and the video clips but it is kind of sad to see this kind of amateurish problem. Especially for first-timers getting these as gifts. A bad first impression that gets repeated every time they plug in the device.