User profile for user: doofoo
doofoo Author
User level: Level 1
9 points

Bubbles under the glass???

I have an 4gb iPhone that I got at the launch of the phone that has bubbles that are appearing under the glass now.

I have 5 bubbles thus far and more as showing up as the days go on. I can't find any reference to these on apple's site but I am seeing quite a few people talk about it when searching google.

Is this something apple will take care of at the Apple Store and replace the phone?

This is not due to any abuse, it's just a fault of manufacturing or something.

What's the deal here?

-Mike

Macbook, Mac OS X (10.5.1)

Posted on Jan 15, 2008 11:01 AM

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User profile for user: doofoo
doofoo Author
User level: Level 1
9 points

Jan 15, 2008 6:51 PM in response to HSE

Is it okay that my phone is so old though? I know it's not because of abuse. But I am afraid that I am going to be out of luck just because I was an early adopter.

How old was your phone when you brought it in?

I am current w/ my AT&T contract, etc. If that matters.
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User profile for user: BlingMe
BlingMe
User level: Level 2
370 points

Jan 16, 2008 4:29 PM in response to doofoo

Your iPhone would only be 6 months old....so it is still under the one year warranty. If there was no abuse and Apple finds it to be defective.....then they should replace it for you without any trouble. Go visit the Apple Store or call AppleCare.
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User profile for user: Mac_Joe13
Mac_Joe13
User level: Level 1
0 points

Jan 16, 2008 6:22 PM in response to doofoo

Your problem is rare, but not unheard of. What most likely happned was your iPhone might have had a fault when it was made. Their might have been a spot that air could get under the screen. It may be to small to see with the human eye, but most likely its their. Like another guy said, your still under the one year warranty, so try to take it in, and explain it to them. If they can not help you because your warranty does not cover it, you should invest in getting it fixed ASAP. A small problem can get bad FAST. So as long as you fix it soon, you should be good.

-Let me know if you need any help!
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User profile for user: Jeff Harris7
Jeff Harris7
User level: Level 1
15 points

Jan 19, 2008 8:42 PM in response to doofoo

Quick update, I took my phone in today and got it replaced right away. The Geniuses said they had never seen the problem before, though I know one of them did because I had the problem before and had him send it out, which resulted in getting a replacement, but I digress. One of them thought the bubbles was due to heat, but I don't really think that I've had it in unusually hot environments. I was really pleased with the quick help of the Towson Apple Store Geniuses. Yay for no bubbles!
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User profile for user: Brian McLean
Brian McLean
User level: Level 2
240 points

Jan 20, 2008 1:41 PM in response to Jeff Harris7

Did Apple replace it? I bought 2 iphones on launch day and one now has two bubbles in the screen. I swear they have just shown up.
Has anyone noticed more showing up as time passes? Not sure if it warrants a replacement yet, (hate to see an working product get thrown away) but want to act before the warranty ends if it is gonna get worse.
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User profile for user: FelixGarcia
FelixGarcia
User level: Level 4
2,931 points

Jan 20, 2008 2:47 PM in response to Brian McLean

I also purchased my iPhone on Day One, just noticed the bubble about a week or two ago. I just returned from the Apple Store with a new iPhone. The Genius said she does not know what caused it but has seen it before, so it seems like a known defect, I would just return it and do away with the bubbles.
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Bubbles under the glass???

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