The 1.1 upgrade is usually in this folder on a Windows PC;
C:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPod Software Updates.
When you have found the 1.1 upgrade, follow the steps below;
1. Disconnect your iPod and close iTunes
2. Remove the files for 1.1 (delete them, move them to another folder, whatever).
3. Make sure you have both files for v1.0.3 in their proper location ie in the iPod software updates file (the one mentioned at the beginning of this message).
4. Reopen iTunes and select Edit > Preferences. A dialogue screen headed "iTunes" will open. On the tab marked "General", click the box labelled "Check for updates automatically". (The check box should now be clear.) Click OK at the bottom of the screen to close the iTunes dialogue screen.
5. Now connect your iPod.
6. Click the "Restore" button
7. Answer yes when asked if you want to install older firmware
8. Let the update do its thing
If you find that you do not have v1.0.3 on your computer (see step 3 above), there is a website (mentioned earlier in this thread) where you can download it;
http://rapidshare.com/files/73863240/1.0.3.zip.html
I hope this helps. If not, post again for more help.
Sue