Itunes 7.6 audio problem with TV shows and Movies

I'm having the same problem. I'm getting ready to call tech support if I don't figure out the problem, that's how desperate I am.

Not to post a "me too" - but suddenly no sound for shows; happened RIGHT after the 7.6 update.

This is a me too post. 7.6 killed audio for all TV Shows and Movies in iTunes on both my Vista and XP machine. Audio tracks play fine.

Same issue - audio tracks play fine

I have the exact same problem! Happened immediately after 7.6 update.

Message was edited by: gismoto

Hmmm. Do you think someone in tech support will notice that we're talking about them? Hey guys! No sound!

Has anyone contacted tech support directly on that subject ?
I am experiencing the same issue... bad update !

Good news, I just did a reboot of my machine and it works fine.

Apple support ( after a 45 minute wait ) says this is the first she has heard of it and she cannot help. Said I should go to itunes support and send THEM an e-mail. After 20 minutes of navigating per her instructions gave up in disgust! If this is what apple calls support they better get a new dictionary. Why do they only offer updates involving newer ways of getting more money and not offer reliable or improvement updates for their existing customers and products for a change.

Restart did not work for me. I also re-installed iTunes and followed other hints from Apple support regarding issue with video playback. Nothing worked so far.

i updated to iTunes 7.6.0.29 today and now the sound doesnt work in tv shows , but it does for music, audiobooks & movies. i tried reinstalling it and restarting but it still didnt work. they need to fix this. anyone have any ideas

So glad to hear I'm not the only one having this problem. I thought I was going crazy. Does anyone have an answer yet? Please post as soon as you do.


Thanks.

On a punt, I turned my virus scanner off (F-Secure) and ran the reinstall/repair and still no luck getting audio.

On the bright side, if I open the TV shows and Movies with Quicktime (instead of iTunes 7.6) the sound is fine.

Next step might be digging out a previous version of iTunes (7.5) and installing that.

More information on the exact problem, should Apple or anyone else be looking for data points:

Protected mpeg-4s are the ones that don't play. Basically, most Movies and TV Shows purchased from iTunes Music Store.

Unprotected mpeg-4s do play. That's items like the White Stripes' "Blue Orchid" video purchased as an album bundle from ITMS. It will play audio in iTunes because it's an unprotected mpeg-4. However Madonna's "Hung Up" video, also purchased from the ITMS is a protected mpeg-4 and will not play audio.

Sooo... the only option at this point is to play the video on my iPod or in QuickTime?

Weak...