Error 5002

I don't use the shopping cart option....never did. I have rec'd the error for two days....

Yeah, I have no faith in their solution to this issue. In my opinion, Apple is having issues and are working on the problem on a large, system level.

My Cart is up and running again. Apple cleared the contents of my cart, I signed out of my account, re-started iTunes, now my Shopping Cart is working and functional again. Problem solved.. for me... for now.

That's good and bad. If that's what it takes I don't remember 3/4 of what was in my cart, but it was stuff I was buying slowly.

I can connect to the iTunes Store and browse but cannot open my Shopping Cart to make a purchase during the past 48 hours. I upgraded to iTunes 7.6 when it became available. Wednesday added the free iTunes singles for the week to my cart. When I went to the cart I received a screen with new Terms, clicked the button to agree, which took me to a page where I clicked "Done" which took me back around to the Terms page and so forth in an infinite loop. Since then I keep getting this Error 5002. I've quit and relaunched iTunes a few times. I've rebooted the iMac a couple times. I followed the steps for Error 5000 in the FAQ and did a Get Info to reset permissions. Also tried the Terminal procedure for the same. Went through Disk Utility to repair drive permissions. Restarted with the system disk to Repair the drive. I logged out of my iTunes account and then logged in again and checked the account info. Ran OnyX to clean up the sludge. None of these steps has had any effect.

I tried the Wish List idea once and it works fine for singles but not albums and most of what I have in my cart are albums that I'm considering.

Hi. I contacted Apple iTunes support by email through this link: http://www.apple.com/support/itunes/store/browser/. The category I chose was "connection," and the sub-category I chose was "I receive an error message..."

I commented that "I receive the following message when attempting to open my shopping cart: "We could not complete your iTunes Store request. An unknown error occurred (5002)."

They replied, "The error you are experiencing is probably due to one of the items in your cart, or the number of items in your cart...
...Should you continue to experience an issue with your shopping cart, please reply to this email with permission to clear your cart."

The entire process took a little over a day from my submitting the support email, to resolution of the issue.

A note about the wishlist. You cannot save albums, only songs by dragging directly from the iTunes Store.

Good Luck.

I have the same BLANKIN problem too and the worst I may lose all the songs in my cart.Sure wish iTune could of warn us before this blunder.If they didn't know it by now but they just lost alot of money from some angry customers.

I signed out of itunes, exited itunes. loaded itunes again and created a new account and it seems to be WORKING! I am using version 7.5.....I don't use the shopping cart function.....my old account still has money so I hope apple fixes this soon....try my method of creating a new account....good luck!

Same here. (Obviously, an advice to copy cart items to a wishlist now, is a bit weird, since we cannot access the cart, but anyho ... 🙂 ).

Thanks for the suggestion! I have the same issue, shopping cart reporting a 5002 error. I have emailed Apple requesting that they clear my cart and if possible sending me a list of what was in it.

Silly me has a wish list too... why did I stop using it? Three reasons... 1. The issue with not being able to easily manage albums in it and 2. I have like 100 songs in there waiting to be purchased and 3. It is so much easier to just say add to cart.

I am having this problem also. I get this error message all the time not just sometimes. I thought I might be able to go back on time machine and restore back to when it did work but have not researched yet. Will do that now and get back to you.

Had the same problem as listed here. I logged on to my Apple account on iTunes and it said that I did not have a validly listed US address. My address was all correct. But Apple had my state code abbreviated: in my case, "UT". I went and selected from the dropdown menu, "UT - UTAH" and it accepted it and works fine now. Seems like some glitch on Apple's end that reset the state code...

Hmmm. That rang a bell. I had forgotten that earlier I had tried to make a purchase and got the message about an invalid US address, even though all the data was obviously correct. So, I tried your suggestion about using the dropdown for the state. Wish I could say it had helped...