Error 5002

You had better success with the e-mail support than I did. I sent in a description of the error and also what I had tried. All I got back was a "cheery" reply with a bunch of cut and paste boilerplate on where to find online articles about iTunes and iPod problems.

That's not very helpful. Are you going to try again?

I found an interesting discussion on this in an Apple forum called "Shopping Cart." http://discussions.apple.com/thread.jspa?threadID=1283140&tstart=1

I am having this problem in the UK as well. keeps getting me to check my billing and payment info. which is all correct. But still does not work. I don't use the shopping cart, I just purchase straight away.

Receiving Error 5002 in the iTunes Canada store whenever I click on Shopping Cart for almost 3 days now. Tried the address/credit card update... didn't help. Switching to 1-click allowed me to make a purchase.. so it's a temporary fix for me. But I much prefer the Shopping Cart method. Hope Apple comes up with a fix soon... there shouldn't be obstacles to spending money on iTunes!

From Spain iTunes Store I have similar problems:
cannot acces to my shopping cart (error 5002), the same with
different computers (always Mac OS 10.4) but with different
iTunes versions.

But I can acces to the store, even I can add songs to my cart.

Apple, can you help us?

THE ANSWER: http://www.kimbach.org/2005/10/27/itunes-5002-error-blues-cured/

Hello, I just solved my "Error 5200" problem by following these instructions to repair the permissions of the iTunes Music Folder:

http://docs.info.apple.com/article.html?artnum=93069

I hope this helps other people!

I found a solution to error 5002. However, I was not getting this error as a result of using the shopping cart. I received this error because my billing information had to be updated. I was not being permitted to download tunes because my credit card had expired! Once I updated the credit card info, I was good to go. Hope this helps some of you. Good luck!

Thank you for your answer.
A huge threat ... but *no success* for the moment!

After two months without the possibility to download because of this stupid error, exchanging several emails with the Apple customer service without getting good help, this is what finally fixed the problem for me:

start iTunes
-> iTunes store
-> click on your account in the upper right corner
-> log in
-> edit payment information
-> State: chose the right state with the arrows
-> enter the security code for the credit card
-> chose the salutation (Mr, Mrs,..)

I also changed my email address and my password before, and deauthorized and re-authorized my account at the iTunes store (but afterwards, it did not work, just to let you know).

Now it works! I can see my basket and I can buy songs.
What have I done?

I was 'playing' with the info of my account but not via iTunes but via the discussions.
After that it works!

(I know that teh information that I give is not very accurate but I'm not able to give more)

It works after adding the credit authorization code and using the menu to change the State format.

I had the same issue and was not willing to accept that I had to have the iTunes Store delete my cart of only 30 items. I had a few back and forth letters with no solid answer why the upgrade to 7.6 caused this issue. After reading through the discussions, I saw that several people fixed their issue by updating their Account Information. Most had to add or fix the State or a Credit Card Security code.

I personally had done all of that while waiting for a response other then empty my cart. I had reentered all the information for my card and accounting on a Wednesday, no change. Then on Friday, it worked. So My recommendation is to update your accounting information then give it 24 hours. The cart is kept on their servers and your current account information is pulled up at the same time as you view your cart so I can see how just updating your account information could fix it.

me too. it's not our computer since others are experiencing the same problem...it is a little after midnight here in minneapolis minesota. Maintenance maybe???

I would try again in the morning...

I did what everyone is saying and just went into my account and changed my email address and now it is working fine! thought i would let you all know!