iTunes 7.6 Keeps Freezing!

If iTunes is freezing up on you, there are some steps you can take in these documents to isolate the cause and try some possible fixes:

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues

I was having trouble with iTunes 7.6 freezing when I attempting to close the application. If I disable the Bonjour service everything works fine (apart from obviously the sharing functionality is disabled).

To disable Bonjour, I right clicked on My Computer and selected Manage. Then went to Services and Applications, Services, select "##Id String1.6844F930_1628_4223_B5CC5BB94B879762##" and pressed "Stop". Then right clicked, selected properties and change the Start-up type from "Automatic" to "Disabled".

I'm running Windows Vista Ultimate 32-bit as an administrative user, but with UAC enabled.

Hope that helps someone else,

Martin.

I could care less if Bonjour was contacting the FBI or Celine Dion....

I'm not complaining about Bonjour - My first complaint was hidden software being installed without my prior knowledge or my permission. My 2nd complaint is new iTunes constantly freezes and makes my entire computer useless.

How about I give you a free Screen Saver? And without telling you, I install an Anti-Virus...for free! I bet you would complain. Seeing as you only wanted the Screen Saver. Or better yet, say I install a software program that constantly pings your printer just to make sure its there...but don't tell you I installed it.

My complaint is not with Bonjour. It's with Apple for putting stuff I didn't ask for on my PC.

Hello Martin!
You clearly made my day 🙂 It works. I disabled the Bonjour service via Control Panel (German: Systemsteuerung -> Verwaltung -> Dienste -> Bonjour --> Rechtsklick --> Beenden --> Rechtklick --> Eigenschaften --> Deaktiviert)
and ITunes is running without any problem 🙂

So thank you very much.

Greetings,
Andreas

I don't see the Bonjour entry in the services list. Is this because I'm running XP?

Incidentally, according to http://docs.info.apple.com/article.html?artnum=302488
(Background processes installed with iTunes for Windows) Bonjour is not mentioned.

I've been having this same problem since 7.5 upgrade. itunes freezes my computer completely and I have to reboot to gain control again. Now with 7.6 I see that a lot of people are experiencing the same thing I've been dealing with. So I won't be upgrading to 7.6 just to gain more problems on top of my already buggy 7.5 problems. ("Better the Devil you know"). I read on here after an exhaustive search that there was going to be a fix for the 7.5 bungle after the first of the year. And I almost downloaded the 7.6 upgrade unchecked, in hopes of solving these very maddening annoyances. I'm so glad now that I didn't. Things just seem to be getting worse. So I will be waiting until they get it right. Or at least until I no longer see these issues in the posts.

Removed Bonjour with no result. Still freezing at 8 seconds. Thanks anyway...

When will apple fix this?

I finally gave up on 7.6 too. This freezing made my Apple TV almost useless too. I had a backup of my old iTunes folder and that made going back to 7.5 a breeze.This has been a major frustration, I expected more from Apple.

Wow... someone thats not a Bonjour fanboy who understands my concerns.

I could care less if you are giving me a FREE version of iWork... just let me know what you will be putting on my machine.

Try uninstalling iTunes and then re-installing it. I'm pretty sure it says "This installer will install iTunes, QuickTime, and Bonjour."

I've tried that. I even copied and pasted the software agreement looking for ANY mention of Bonjour... none.

...and I've reinstalled iTunes 7.6 four times trying to get it to run normal without freezing/slowing my computer every 30 friggin' secs.

I never see any mention of Bonjour.

I am having the same issue. I've reinstalled iTunes, deleted/recreated my music library, deleted files in \Application data folder, and deleted the Itunes folder in my music however none of that helped. I did however find something interesting. My problem is only when I access my library. If I connect my Ipod and play music from it everything works fine. I can navigate around the menus in Itunes and work with my Ipod. Also, I am able to play audio CD’s with no problems. However, once I attempt to access my music library iTunes starts to freeze.

Roy B-

That's a good list to check through...I have done most of those steps. However, it is not a reasonable step to essentially recreate the entire database or songs from scratch to ensure that the problem is not with corrupted data-base files. Really, the software should do the check and pull a backup of the data if there is a corruption. It would take some of us 100s to 1000s of hours to redo all our work and playlists (ratings, years covers, etc). I have 140 Gb of data and 12000 items. I have already spend 48-96 hours to figure out what the heck was going on with software that did not exhibit the same abnormal behavior in its prior release. I keep hangong on and checking to see if Apple will offer any help...

Same, note I have a macbook pro too, I figure it's a bug in the video driver for some feature itunes 7.6 is now using. If you look at the system log it's full of GL exceptions.

Message was edited by: Morn

Might as well throw in my complaint as well. Not only is iTunes now freezing, they also got rid of the Audiobook section that was on the menu! When I briefly got my iPod to sync I lost my audio book files and now can't get them back on.

When is Apple going to fix this? Obviously it's causing a great deal of grief for many people.