You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro constantly losing wireless connectivity

Hi folks,

Well, I read a ton of posts regarding MacBook Pro wireless networking issues before buying a wireless router last month, and now it's "me too."

Our iBook has no problems whatsoever with dropped connections, but the MBP loses access every few minutes or so. I usually follow a sequence of "Turn AirPort Off"/"Turn Airport On" to cycle the connection, and sometimes this works. It's an almost constant problem. This is a standard configuration MBP.

The router happens to be a D-Link DIR-615, but I've seen enough posts about problems with the Airport Express and MacBook Pros to know it's not the router that's the problem--it's the MacBook Pro (I notice a few similar posts even on the first page of this forum).

Dear Apple: what are you doing about this issue?

Has anyone else somehow resolved this problem? If there was only a couple of posts about this issue, then it might be written off as problems with a specific router, or specific users. But when there's a ton of messages all complaining about the same problem, then it's more likely a significant defect that needs to be fixed by the manufacturer, and won't be fixed by standard troubleshooting procedures of the mundane kind (Tech Support Theater: "Is your router turned on?").

Dear Apple: where are you?

MBP, Mac OS X (10.4.11), non

Posted on Jan 20, 2008 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 10, 2017 9:12 PM

anju10


The original thread was started 8 years ago. It now has over 2058 replies and takes up 138 forum pages.


There is no way you will get any help by saying "me too" to a post this long. No one wants to read this thread.


Start your own post, and include MUCH more information about exactly what computer, what MacOS, and how and when you encountered your problems.

2,055 replies

May 2, 2014 5:37 AM in response to Grant Bennet-Alder

I really hope someone can help me. I've read through the first dozen pages and the last dozen pages, but not all 134 pages.


My Mac never had problems staying continuously connected to my ancient Motorola wifi box. I recently replaced it with a Zyxel PK5001Z and now my wifi connection drops at seemingly random times. My old network had no security, but my new one uses WPA2 Personal.


I think my hardware is fine because when I use Boot Camp for Windows 7 I have no problems. Only when I'm using 10.8.4 do I have problems.


I've followed every suggestion I've read (except that last guy who said to buy a USB dongle...) but none have helped.

- Delete plist files and reboot.

- Delete network from Keychain Access.

- Renew DHCP lease

- Configure IPv6 for local-link only. (It's back to Automatic now.)

- Make sure wifi box channel is "Automatic."

- Try 802.11g and then 802.11n. (Both had the same problem. Right now my wifi box is set to automatically choose. It picked 802.11n.)

- Rename wifi network and set a new password.


There are no other wifi networks in range. The houses where I live are all pretty far apart. There are 3 devices on this wifi network: Mac, Android phone, Android tablet.


Screenshot of my Option+Click:

http://i.imgur.com/zcjE7bv.png


PHY Mode: 802.11n

BSSID: b2:b2:dc:9d:33:20

Channel: 8 (2.4 GHz)

Security: WPA2 Personal

RSSI: -63

Transmit Rate: 144

MCS Index: 15


I'll greatly appreciate any further configuration suggestions. Thank you for your time.

May 2, 2014 9:41 AM in response to Avai

Signal strength of -63 is good, not great.


802.11n and a speed over 72 means you are using a 40Mhz Channel, which spreads over nearly half the available Channels (see the third chart in Red from Wikipedia, above). If you have several other Networks visible, this will give you interference from neighboring Routers.


One theory is that the problem with losing (or not re-establishing) connectivity may be related to Apple's constant re-evaluation of what is the "best" available network. This may be helpful in a campus or corporate Networking environment where multiple Routers from the same Network are visisble and usable, but is not helpful in a busy Home Network environment, where other Routers represent interference, not alternative connections.


So if you have a lot of other networks visible, you should consider getting a Dual-Band Router, which adds 6 to 12 additional channels in the 5GHz band.

May 8, 2014 3:09 PM in response to ffredburger

So I have had this problem (WIFI not working, "Hardware not installed", WIFI not turning on) for six months and have had to connect my macbook pro to the internet via ethernet cable which as you can image was very restrictive :/

I have had numerous laptop technicans befuddled by this WIFI problem and most concluding with how my WIFI card must be broken and that I will need to buy a new one. The last suggestion I had on the matter was to buy a USB wifi dongle.

So I ended up buying this one, http://www.asus.com/nz/Networking/USBN10_NANO/ Unfortunately my macbook pro didn't want to read the install disc and it didn't autorun so it didn't work. After reading more forums I saw that you could download the program from the net and sure enough it worked.. BUT STRANGER when I took the USB dongle out the WIFI was still working!! The program appears to have reminded my four year old macbook pro that it is indeed WIFI capable.

So to find this miraculous program its located here http://www.asus.com/nz/Networking/USBN10_NANO/HelpDesk_Download/

Same link as above just under SUPPORT>Driver&Tools

You then click on a file when its downloaded and a file called MAC will appear, then click on install. Within 5 minutes you should have your WIFI back. My macbook pro crashed again today but without having to get the shortest ethernet cable you've ever seen out again - I was able to install the program again and WIFI was up and running once more. Moral of the story - didn't need to spend any money to fix this and not even using the USB dongle.


So happy!!

May 9, 2014 11:58 AM in response to ffredburger

Bottom line: my WIFI problem was fixed after I replaced the cable connecting my wireless card to the motherboard!!!


Although the the causes of the problems can vary depending on each specific case, I suspect that many people had the same problem as mine!


Keep reading to find out more details.


Like many of the folks who came to this forum, I had the WIFI not working problem for almost half a year too! Here were my symptoms:

- At the beginning, my WIFI would suddenly stop working, the WIFI icon on my Macbook Pro became empty without any bars. The wifi would not restore no matter what I try, unless I restart my laptop.

- After have this problem for a while, I started to see "Hardware not installed" problem. Sometimes a reboot would solve the problem, sometimes it couldn't. Many folks attribute this to a software or OS problem, but to me, since my WIFI would suddenly stopping working while everything else was normal, it seemed more like a hardware problem. The "Hardware not installed" message was also supporting my guess.

- Nonetheless, I tried everything I could to solve the problem, including lots of software- or OS-wise resttings. None of them really worked. Some of them seemed to work after retbooting, but it was unclear if those were due to the reboot it self or not.


Finally, I happened to read some posts regarding the WIFI cable that was connecting to my motherboard and the wireless card. Several people got the problem fixed after replacing the cable. But as many had pointed out, this could be due to either the cable, or the wifi card. I therefore tested my wireless card while it was functioning, by opening my macbook pro while it was running, and carefully disconnecting the wireless antennas and the wireless cable one by one. It turned out that I only lost my wifi when the wireless cable was disconnected; WIFI signal was weak but existent when all antennas were disconnected. This was the same too my bluetooth as well, despite that my bluetooth never had any problems. So after those tests, it appeared to me that it was my cable that was causing the WIFI problem, especially the "Wireless card not installed" problem.


So after so much frustrations with different types of wifi USB dongles (none was compatible with 801.1X enterprise authentication), I decided to replace the wireless card cable. I bought one replacement cable from eBay, and followed the instructions on iFixit.com. After replacing the cable, my wifi was recovered and I have not had any problems for 3 months since then!


So bottomline: it is very likely a loose cable issue rather than a software issue for most people. Replace your wireless cable or, in a worse scenario, your wireless card, then you will likely solve the problem.


Good luck everyone!

May 9, 2014 12:08 PM in response to Johanery

Hi,


Your problem seems to be related to TP-link.

I bought a TP-link N300 router to replace my old Linksys router when I was diagnosing my wireless card problem. But it turned out that the TP-link router is not very campatible with my macbook pro. I lost connection every few minutes, and my wifi speed was sporatic. I only found this out after my macbook's wifi was fixed. So I switched back to my old Linksys router is haven't had a problem since then.


So I'd suggest using a different type of router and try again!

Good luck!

May 9, 2014 12:17 PM in response to fringetracker

So to summarize:


You were seeing trouble with your WiFi, punctuated by occasional:

"Hardware not installed" problem.

Sometimes a reboot would solve the problem, sometimes it couldn't.

and this was your troubleshooting procedure:

opening my macbook pro while it was running, and carefully disconnecting the wireless antennas and the wireless cable one by one.

It turned out that I only [completely] lost my wifi when the wireless cable was disconnected; WIFI signal was weak but existent when all antennas were disconnected.

--------


What model MacBook pro do you have?


Did you ever run Apple's "Wireless diagnostics"; or leave the WiFi monitoring built into it running?

May 10, 2014 9:05 AM in response to ffredburger

We have 2 MacBook Pros in the household, both on our wireless network.


The husband's MBP, after months/years of wireless connection, has just today started dropping the wireless connection. Run Network Diagnostics, it reconnects for 20-45 seconds, then drops again. Repeated numerous times.


All other devices on the network, including my MacBook Pro, maintain connection.


Doing basic troubleshooting, I've noticed that my MBP (that keeps connection) is running OS X 10.7.5.


The husband's MBP is running 10.6.8.


Is it worth updating to attempt to fix this connection problem?

May 10, 2014 9:40 AM in response to Penman61

Penman61-


So far, there does not seem to be a clear correlation. If anything, later versions Of Mac OS X may get worse.


If you are not actively using Bluetooth, turn it off.


Make sure all your USB cables are certified for USB-2 (they should have a colorful little tag). The ones that came "free" with a device you bought are often "lowest-Bidder" cables, andmay not be properly shielded.


Too far away from your Router may cause your Mac to constantly recompute the "best" connection, and attempt to switch (or just get confused). Users stuck in the 2.4GHz band (under Channel 15) with more than a few neighboring Networks may have this problem a lot.


Some users' computers may have disconnected internal antennas, or a bad internal WiFi cable (usually accompanied by occasional "No WiFi hardware found" messages.

May 16, 2014 4:42 AM in response to ffredburger

OK, Dec 2013 MBP. Bought on Amazon 3 weeks ago. Last week it started losing connection as described above. This coincided directly with my purchase of a cheap (non-Apple) Ipad Bluetooth keyboard. Having tried almost all of the fixes described on the net without sucess, I eventually realised by myself that the drops occurred most frequently (but not exclusively) when I tried to enter a search term on the aforementioned keyboard. I switched the thing off and I have now had one week of uninterrupted internet access. I know that this is probably not a fix for most of you but it is certanly a reality for me. There appears to be some kind of Bluetooth conflict with the Mac's internet connection.....but, hey, I am no expert. Just thought it was pertinent to the discussion.

MacBook Pro constantly losing wireless connectivity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.