PocketMac GoBetween for Lotus Notes

It seems that we each get different error messages. Mine is unable to connect to server. I left a phone message (they say they check once a day), sent a fax (which included a print out of this list 2 days ago, and wrote to their "IDEA BOX." Maybe they aren't in business anymore....

My errors are pretty consistent. I do a daily update to my ticket on their site. Last one was a "HELLLOOOOOO is anybody out there message!"

I think in all honesty they are completely overwhelmed. Given that the iPhone SDK came out today, perhaps we will very quickly have other options!

I finally got a response from my post to their IDEA BOX. Apparently, they couldn't find my ticket in their system and I was asked a bunch of questions through email. I responded and am waiting to hear back.

Great news.. .Hope they respond to my multiple calls and I will check the ticket right now.

I receive exactly the same message. The software doesn't seem to use the id file created in Notes, nor does it ever prompt for a password to unlock the database.

I bought it two weeks ago. I get "failed to start Lotus Notes server"
The PMSystemreport has plenty of this message "GetMutablePreferencesStorageForContextDescription - bad context description."

and also several of this:

GoBetweenLNISync[285]: * NSTask: Task create for path '/Applications/Notes.app/Contents/MacOS/LNDOServer' failed: 86, "Bad CPU type in executable". Terminating temporary process.

Nobody answer the posted cases. I could only talk to an answer machine. Phone support is out of bound$.

I've tried with Lotus Notes 7.0.3 local database and names.nsf



I'll wait.

Dear PocketMac Go Between Lotus Notes users!

Adrian here, Support Manager with PocketMac, I'd like to let every one of you know that we're aggressively researching all issues raised within our support site. Many of you have communicated with us that your seeing specific error messages and gave us the "steps to reproduce" those findings. We're working with our Developers and will be contacting most of you for follow-up and additional testing.

We'd like to apologize for the delay in each of your support requests. We thank you all for your patience as we need a little time to sort all all the issues raised from our users..

When we prepare our GoBetween for Lotus Notes update, we'll email all our existing customers with the following information:

What's the update fixing?
Where do I get this update?

In order for us to contact you directly, if you have not already done so, please take a moment and visit our support queue directly at http:/www.pocketmacsupport.net. Submit a support request to our team so we can contact you when an update is ready!

Thank you very much and have a great day!

Adrian G
PocketMac Support Manager

as of 03/10 I have news. I made some progress (receive new version of LNDOServer for Notes.app package) but find new error as follows:

Mar 10, 2008 - 01:58 PM
PocketMac Version GoBetween for Lotus Notes
Device Make/Model N/A N/A
Computer OS Mac OS 10.5 (Leopard)
Priority Normal
Attached file None
Content: Hello guillermo,

We've reviewed your first inquiry and additional users have reported the same findings as of you (not all of them). We're looking into each issue, our Developers will be notified today about the major issues raised from our GoBetween for LotusNotes users.

We'll be in touch very soon! I am sorry for the delay.

--
Adrian G
PocketMac Technical Support Manager
http://www.pocketmacsupport.net
http://www.pocketmac.net


On Mar 10, 2008 - 05:32 AM you wrote:

Now I get the following message

PocketMac SyncManager Warning(s)

[06:16:12.146] (
"Error: unable to open database.: (38696) The prompt for
password was aborted by user"
)
(
"Error: unable to open database.: (38696) The prompt for
password was aborted by user"
)

Great to see this .. Still waiting for my response, but assume I am some where down in the queue.. Still getting the password error on my mail file.

Got my first response!!!! Yeah!!

=============
Person: Michael Rowe
Date/Time: Mar 12, 2008 - 09:14 AM
PocketMac Version GoBetween for Lotus Notes
Device Make/Model Apple iPhone
Computer OS Mac OS 10.5 (Leopard)
Priority Normal
Attached file None
Content: Hello Michael,

Could you please go to:
Open Lotus Notes --> LotusNotes Menu --> Preferences --> Client Reconfiguration Wizard

and setup a mail server, regardless of whether you use real mail server information?

This should help the connection to calendar.

Please let us know if this helps or not.


Steve Z.
Technical Support Engineer
PocketMac Support Team
http://www.pocketmacsupport.com
http://www.pocketmac.com
===================

Seems to clear the PW problem, am still getting an error:
t took a very long to try the Sync, I then received the following Warning:

An unexpected error has occurred: PMDate::weekofMonth: bad day of month
An unexpected error has occurred: PMDate::weekofMonth: bad day of month

And there are still no entries in iCal. We shall see soon.. I am starting to get excited. Can't wait for this to work!!

Same error as I get.
It seems, that the problem is the international (german) format of date/time values in Notes. Dates are stored as dd.mm.yyyy.
If day <= 12 and month <= 31 (or 30), i. e. 6th March, GoBetween interchanges the day value with the month value and stores the appointment at 3rd June. If day is greater than 12, the "correspondin"g month value is invalid and an error occured.

I've posted this explanation to PocketMac's support site on March 02, 2008. No response until today!

Hi there all,

just a short question.
Has anyone a working sync with the calendar in the meantime ?

Happy Eastern,

Peter

Not yet.. there first suggestion didn't work at all. I am almost attempted to remove the Notes authorization on my local copy of the DB. Just to see if it will work then.

I read this post and it worked for me.


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Topic : Fixed my contact and calendar sync problems

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Replies : 1 - Last Post : Mar 18, 2008 3:47 PM by: Sue Phillips Topics : [ Previous | Next ]
Sue Phillips

Posts: 9
Registered: May 30, 2006
New! Fixed my contact and calendar sync problems
Posted: Mar 12, 2008 7:57 PM
Reply Email

This won't work for everyone, but I think I have finally fixed my problems with synching contacts and calendars.

Context: A Mac G4 desktop at work, a MacBookPro at home, a .mac account, and an iPhone. After upgrading both computers to 10.5.2, my problems began. All my contacts would be replaced whenever I booted either computer -- like a ping pong ball going back and forth. The same things happened with large parts, but not all, of my calendars. My contacts were unable to retain images, AIM addresses, or groups. No amount of resetting data in System Preferences, unregistering, etc. helped at all. On occasion, iSync would open on its own, even though I have no device that uses iSynch. And I had Conflict Resolver appear but not display any conflicts to be resolved.

Solution: On my work G4 I made sure the calendar and contact data were correct. Then, despite the fact that I have no device that uses iSync, I opened iSync, when to iSync preferences, and clicked the "Reset Sync History" button. Soon a dialog box appeared asking me which data to use. I responded to use the data on the computer and replace the .mac data. At home, I immediately launched iSync and click on the "Reset Sync History" button. With the subsequent sync, I replaced the data on my home MacBookPro with the data on .mac.

It's been three days now and I've had no further problems with syching. My contacts have retained groups, images, and AIM addresses. The calendar events are accurate on both computers with no conflicts to resolve or items to be replaced.

I think the "Reset Sync History" button in iSync preferences is different than "reset data" on the System Preferences panel and that has made all the difference -- for me at least.

Mac OS X (10.5.2)

Sue Phillips

Posts: 9
Registered: May 30, 2006
New! Re: Fixed my contact and calendar sync problems
Posted: Mar 18, 2008 3:47 PM in response to: Sue Phillips
Reply Email

Well, I'll have to eat my words. After four days off for Spring Break, the sync process has gone awry again. It's back to ping-pong -- replace the calendars and contacts when I get home and find the same thing happening when I get to work. I can think of nothing I did to cause this change. I guess I should just be happy that it worked for a few days.

Mac OS X (10.4.6)

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