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Apple TV Won't Accept iTunes password

I can log into i-tunes with my i-tunes id and password but when i attempt to purchase a movie on apple tv i get the message "unable to sign in-the apple id you entered couldn't be found or your password was incorrect" Not AOl e-mail address related. Resetting/Rebooting and changing account state setting not effective.

Four days ago apple tech indicates: Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.

So far no further info. Anybody with similar experience/solution?

Posted on Feb 20, 2008 1:51 PM

Reply
70 replies

Mar 13, 2008 7:48 PM in response to Winston Churchill

Same problem...ATV will not accept itunes password, so I'm unable to purchase from ATV. Also, while I have sucessfully synced some TV shows I purchased o my imac, ATV will not play these; it says not authorized.

For the itunes password problem, I have tried every variation of my user name and password.
For the authorization problem, I have tried deauthorizing content and resyncing with ATV.
NO JOY HERE.

I will try some of the hairbrain ideas floated on this thread...one would think Church would have the answer...what's going on fat man?

Mar 14, 2008 9:58 AM in response to skyyindigo

Hi
I've been sitting here for 2 days trying to solve the problem. Tried all kind of solutions found in this forum. Nothing worked ...
... until I tried your advice N°2. It solved the Problem for me.
I unplugged my ATV, deauthorized itunes store an logged out.
Authorized and logged in again, switched ATV back in and it worked.
Eureka!!
Thanks m8!

Mar 15, 2008 6:13 PM in response to Carliste

Carliste wrote:
Hi
I've been sitting here for 2 days trying to solve the problem. Tried all kind of solutions found in this forum. Nothing worked ...
... until I tried your advice N°2. It solved the Problem for me.
I unplugged my ATV, deauthorized itunes store an logged out.
Authorized and logged in again, switched ATV back in and it worked.
Eureka!!
Thanks m8!


Thanks. I was on hold with Apple while reading your post, and, being the approx. wait time was 15 minutes, I figured I had time to try this.

It solved me problem. Now I can rent from Apple TV with my iTunes account with no problems.

Thanks Again

Gary

Mar 15, 2008 7:20 PM in response to innovention

Same here. I've got the ATV 3 days ago, and since then the only thing that works is playing music (not purchased), seeing pictures and watching previews. Can't see or listen to anything that was purchased via iTunes, nor rent or buy any movies. Which, supposedly, is the whole point of ATV (and a big selling point at the Aplle Store).

I went back to the store and they replaced the ATV but it was no use. I called tech support and, after going through everything that was already at ATV's support webpage -- which, of course, I had already done --, I was asked to call back in a couple of days so that they could have a "product specialist" help me.

Just waiting to call after the weekend and see if they come up with anything new, will keep you guis posted. In the meantime, there's always good and old Netflix...

Mar 16, 2008 1:01 AM in response to innovention

For me the solution was to reset the ATV (factory settings) and then I choose not to connect to iTunes via a computer. So, when the code comes up for you to enter it in your iTunes on your computer, just press the menu button (on ATV) to bypass that step. Then go to settings on the ATV, then login to iTunes there (Directly in ATV). At that point I was able to login and could rent movies and buy TV shows. Then I added the computer connection to ATV and I was able to play content I had purchased before.

Apple TV Won't Accept iTunes password

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