I have had my MBP (early 2008, OS 10.5.4) for about a week. It's my first mac. I develop for unix and know windows, but have little experience with mac hardware and osx/darwin. I am also tired of helping family/friends with their windows problems, but before telling them to "switch to mac" i wanted to know first hand that it does "just work".
The keyboard and trackpad have become unresponsive on 3 occasions. The system does not freeze, applications keep running, the power button brings up the "Are you sure you want to shut down", and closing the lid (sleep) then opening it does temporarily fix the problem (for a few minutes). Rebooting makes the problem go away for a few days. It has happened [1] when watching a movie through front row [2] while running some lightweight X11 apps (terminals, emacs, xdvi), and [3] when transcoding video in quicktime. Regarding the comment by chrisa5, I also have parallels installed, but was not using it at the times the problem manifested. I did notice that it added some network devices (en2, en3), so it certainly could have affected the system configuration negatively. I have not had any issues with Finder.
Not having a solution to this problem -- a basic issue that affects productivity and belies the Apple slogan "It just works" -- is unacceptable. X_Adagio4389 identified the problem five months ago and numerous others have verified it. This thread claims the question is answered with two "Helpful" and one "Solved" reply. Where are they?
"Reboot" every few days is not an acceptable solution. If it was, I'd be using windows. My linux and bsd machines (including workstations) run for hundreds of days without rebooting.
I apologize for not being more even-tempered, but unfortunately this issue (especially so early in my switch to mac) supports the mac-haters who claim this platform is more expensive with a smaller community, thus less support. I priced the alternatives and for my needs a similar linux notebook would have cost 75% of this MBP. While i have definitely had problems with linux, even on basic things like hardware support (not to mention getting started is more intimidating than osx or windows). I've never had a problem that cannot be resolved in a day or two by searching a few forums and getting support from the (unpayed) experts who run linux systems. On this issue I feel, as many posters in this and other forums seem to feel, powerless and thus angry.
If there is some better method to deal with this type of problem, please let me know. Do we contact apple directly? Do apple representatives not read the discussion forums on their site? As it stands there is no way I can recommend this platform to users who are tired of dealing with computer problems.
Thanks for your time.