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User profile for user: craigers
craigers Author
User level: Level 1
34 points

Problem scanning with hp psc 2110 all-in-one

I am trying to scan using an hp psc 2110 all-in-one and I keep getting an error message that the scanner can not be found. I can print and copy just fine, just no scanning. I tried reinstalling the hp drivers from the Leopard dvd with no luck and there are drivers on the hp site. Any ideas?

Thanks!

MacBook, Mac OS X (10.5.1)

Posted on Apr 26, 2008 6:48 PM

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43 replies
User profile for user: craigers
craigers Author
User level: Level 1
34 points

Apr 27, 2008 7:57 AM in response to scb

I tried to look for the latest driver and there is not one. The site says that with Leopard there is no need for new drivers the drivers are installed with Leopard. I have tried to select the scanner in the Device Manager but that is where I also get the scanner not found message. Kind of frustrating!
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User profile for user: Doug in Alaska
Doug in Alaska
User level: Level 1
40 points

Apr 27, 2008 6:18 PM in response to 2rodee

2rodee, I agree. I'm having the same issue with a 2210 and a 5240. I think I'm going to look at the Canon MX700. I've contacted HP Tech Support and downloaded and installed the latest, greatest drivers and software for the 5240 and all it has done is caused permissions problems. I've had the 2210 for quite some time but just purchased the 5240 in December. Amazing there isn't a fix by now and as a side note, the 5240 has sounded like a farm tractor since it was new and is now jamming paper every time I try to print. I haven't been able to use the scan function with either machine unless I use VueScan. I didn't really want to purchase another piece of software in order to scan but really had no choice.
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User profile for user: Doug in Alaska
Doug in Alaska
User level: Level 1
40 points

Apr 28, 2008 8:02 PM in response to craigers

I hope VueScan works as well for you guys as it does for me. It is capable of doing much more than I'll ever need. I doubt I'll try HP software again until this whole driver and software issue is resolved once and for all. A simple scan function is all I need and I really expected HP to get this fixed in a timely manner. I'm not bashing HP, just disappointed. I've never had a problem in all the years I've ran a Windows box.
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User profile for user: craigers
craigers Author
User level: Level 1
34 points

Apr 29, 2008 7:15 AM in response to 2rodee

Vuescan seemed to work OK. Hard to say with the trial version cause it leaves a watermark until you purchase the full version, which I understand. Have not decided yet if I will purchase Vuescan or just wait. I don't really scan that often, but when you need to, it is nice to be ABLE to, right HP? Any other options other than purchasing a new all-in-one? Other software options?
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User profile for user: Donald Palmer
Donald Palmer
User level: Level 4
2,170 points

Apr 29, 2008 8:06 PM in response to craigers

From HP about the 2110 scanning function:

The HP CD and Web download were created before Mac OS X v10.5 development and release, so there might be problems with the install process. Please refer to instructions in step one above and refer back to this Web site for new updated software that is compatible with Mac OS X v10.5 Leopard.

Maybe a new printer is in order?
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User profile for user: craigers
craigers Author
User level: Level 1
34 points

Apr 30, 2008 12:58 PM in response to Donald Palmer

Here is the reply I received when I e-mailed HP:

Thank you for contacting HP Total Care. At this time HP does not have the PSC 2110 printer on the list to develop full feature software for Leopard. At this time, the printer is supported Print Only using the preloaded software on the operating system. You will not be able to scan with our software.

The link below provides the HP support information for your printer.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01234231&lc=en&cc=us&lang=e n&os=219&product=79488&dlc=en

If you need further assistance, please reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

For information on keeping your HP and Compaq products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare



Sincerely,
Myrna
HP Total Care

I guess that I am out of luck then for scanning unless I purchase Vuescan.
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User profile for user: Joseph M Pinc
Joseph M Pinc
User level: Level 1
5 points

May 1, 2008 6:02 PM in response to craigers

I've contacted HP Customer Care about maybe releasing communication settings on the PSC 2210 so that something like the SANE project (http://www.sane-project.org) can perhaps bring us back use of our equipment. Unfortunately, there's no compatible driver at the moment, but if HP could be persuaded to release the com protocols 'into the wild' the possibility exists that the scanners could be used again. Cross your fingers...
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Problem scanning with hp psc 2110 all-in-one

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