"Billing Info" loop

I keep getting this reply message on my ipod touch 2g when i try to buy an app that the payment info is required and then it says update your billing info. I did that but does it matter if i don't select a credit card or pay-pal for payment type and just put none? Or is this part of the many problems other people have been having?

Bloodyhell, look at all these posts, Apple are sht, PULL YOUR FINGER OUT AND FIX IT! I knew i shouldn't have got involved with anything to do with apple...

Hi Guys,
Ive just been reading through the posts and nothing really helps me.. I have had trouble trying to change my credit card info. I go to put in the new card number and it asks me to change the payment method.. after two days it has finally accepted the number but now wont except the security code.. it says its invalid!! Emailed itunes support and have got no reply..! I have had the card for ages its not the banks problem..! PLEASE HELP

what happened with mine was actually not apple's fault, although there customer service is still rubbish and they could really do with better error messages. Because of the nature of the itunes billing system (sending small packets of costs) my bank for some reason thought someone had nicked my card and was using it fraudulently. After i rang the bank up, they took down their 'firewall' which was blocking transactions from my account at that point, and i can now use itunes again. So if all else fails, ring your bank up and ask if they are blocking your card.

I have read through the entire thread and tried every suggested fix. Nothing has worked for me. I'm extremely frustrated. I will have to resort to starting a new account with a different email address, I guess. Extremely disappointed.

I'am having sort of the same problem I redeem itunes card and then when I try to buy a song or app it charges my credit card instead, any ideas.

flameshacker
I would tell you to start your own thread, since this one is so long and grody, but it's an easy answer.


Canadians cannot buy apps with itunes cards, don't ask why.


Search these discussions or post your own topic if you need more.

Did you get this problem resolved? I'm having the same issue and can't find help anywhere! Thanks for your time 🙂

Katrina and others,
I am in the "billing loop" too.
I can only download free apps.
I cannot upgrade my ipod to 3.0.

Here is the note I sent to support:
Apple,
I get stuck in a "billing loop" when I try to update my ipod to 3.0.
I've tried updating my CC info. That does not work.
I tried switching to paypal. That does not work.
How about if we have a con-call to resolve this?
I can either share my screen or send you screenshots.
I doubt I'm the only 1 who has bumped into this.
I'll work with you if you want to resolve it.
--Dan
bikle@bikle.com

Similar dramas when needing to update an expiry date on a credit card - I can add a totally different card but can't use the old one with new date. Have tried everything suggested in this thread and nothing works. The "support" you get from apple relates ONLY to the US store and is utterly useless.

How on earth do apple get away with selling defective products and expecting their customers to solve all the issues on forums like this.

Guess I'll go back to illegally downloading for free. NEVER had ANY problems with that.

Apple you are atrocious

I can't even download free apps.

the billing info apple has for me is about 3years old. I successfully change it to paypal and paypal knows this but apple doesn't seem to get the message and actually update the billing info. I've updated every other field as well.

I've had the **** phone for less than a day and if I can't actually use one of the big draw features of it I have no reason to hold onto it. Maybe I'll find out if it'll blend...

I am still having this problem. Any other ideas? There seems to be a problem with the address fields. I have tried all of the ideas below and sent emails to support. Thanks in advance for any help...

Does anyone get the billing info loop when trying to buy games? I've tried many times to buy games, but it sends me to the billing info page every time. On one page of this forum, someone said that you live in Canada, you cannot pay for apps using iTunes cards, you must use a credit card. Does the same apply with buying games?

Yes - games or apps in Canada, you must use a credit card.

I moved last year and therefore updated all of my account information from address to credit card information. Well my entire correct address is recorded but it still shows part of my previous address and it will not save the last 3 digits of my CC every time I want to purchase something on iTunes I have to go back and change my account information and because of this issue I can not purchase anything from my iPod Touch 😟 so I am a tad bit frustrated, I am able to download and "buy" free apps but unable to purchase them without logging on to my computer and changing my account information WHAT DO I DO!!???!!?? How can I permantly save those changes???