"Billing Info" loop

I was having the "billing loop" issue at one point. It was after an iTunes update and I had not downloaded anything since the update and was unable to "upgrade" some songs to iTunes Plus (got stuck in the loop).

What I did was to put a song into my cart, ask to download it and a new TOS agreement popped up. Once I agreed to that, my billing issues were resolved.

Hope this helps some folks.

I did everything in this blog and I still cannot purchase an iphone app from my phone- it says "your account information has changed. Go to the iTunes Store on your computer and update your Billing Info." The first time I did that it highlighted my expiration date of my card which was 5/09 and said it was expiring soon and I had to change it! It was January 6th! Now I have changed the card number exp date I have done all the updated biling info at my apple and my apple account or whatever (there were two sites listed in here in addition to doing it through itunes) and I clicked on I accept the terms and agreements but still no luck.

Guys,

This is the same exact problem I am facing as well. I wonder if it started appearing some time in the last week of Dec or lil before?

Please help if any one has any clue? It really ****** me off.

i did the agreement and i am still stuck in the loop

I had the same problem.. customer services answer was to buy I Tunes Top Up Cards!

I went through this entire thread trying to fix this problem.

The only way I got it fixed was by removing my credit card info completely, selecting done. Then I clicked "reset all warnings". Restarted iTunes, put my card info back in and restarted again. I was then able to upgrade my purchases to iTunes Plus.

Hope this helps someone.

Following this method worked for me, and nothing else in this thread did, (resetting warnings method) so if your frustrated give it a go! 🙂

I am having trouble i am trying to update my ipod touch and i want to buy the 2.2 update but i think i am having this loop. Secondly my account was created for me by a itunes person and now i just buy with gift cards.

Just recently when i buy episodes or songs in my download section there will be two of each when I've only confirmed one and i'm getting charged for two so when I'm downloading about 5 things I'm getting charged for ten I need this taken off my bill and I don't know who to contact!!! itunes is getting really annoying lately

Hello, I have been having a similar problem to this "billing loop". Whenever i make a purchase on the itunes store, it will download, however, it will say processing file after downloading and never physically transfer to my library. This problem has cost me almost ten dollars now because it will go to the point where i have to manually shut down my computer because it will freeze the screen to the point where i cannot even open the task manager. If someone could please help me out, i would like to actually be able to buy a song and have it in my library.

I managed to resolve this issue by starting up a new account with a different email, but still using the same card
The 'modify your information with the local support website' approach didn't work for me

I can download music, but i want to buy Tuner Internet Radio, and this happens with any other app, and when i click buy i have to enter my password again and it takes me to my billing info and i get the loop. It only does it for applications though.

RCHRD12
Are you in Canada and trying to redeem itunes credits?
The ITS Canadian store requires a credit card for app purchases.

I switch from PC to Mac and got the same problem. Deeper look inside my iTunes Store account, my credit card CVS pin is missing on Mac iTunes. Just need to reenter and Bravo, works again.

I guess this is a security feature on iTunes.

I ran into the same problem. From Canada, not using credit card and using itunes cards. If the problem I'm running into in only because a credit card is still needed well then I'm totally disgusted.

Thankfully, I just just bought the ipod and $500 dollars worth of official ipod products to go with it, and I have no problem returning every bit of it and getting my money back.