"Billing Info" loop

The information change at http://www.apple.com/ukstore worked for me. I was worried for a bit as it askes for the postcode in AA99 9AA format and Birmingham postcodes are A99 9AA format.

But it worked. Thanks.

Please someone help!!!! I am receiving this message that states. Your account information has changed. Go to the itunes store on your computer and update your billing info. I checked my information maybe I am doing an oversight, but I am have changed my form of payment. The problem is still occurring please assist.

My frustration continues on this topic although I have tried everything suggested. There are actually several loops I run into. When trying to purchase music I am directed to my account where it asks for my security code for my CC - but it never saves it so I am continually looped back into the security code section when attempting to purchase.

When I go into myitunes, as suggested by Katrina (I think) I am prompted to enter address information but it does not save it, telling me that an error has occurred and I have been logged out. The address I have is correct btw, but it asks me to update it anyway.

Long story short is that support has told me that if these steps don't fix the problem then I need to use I Tune gift cards. Which you also cannot buy online if you experience these "loop" problems.

I wouldn't agree that this issue has been closed or resolved in any way.

Sc00terBeanz

You're new to the forum with one post. It's marked solved because the original poster had their problem solved.



Either start your own topic, or report it to apple yourself.

Can you help me to Katrina? I opened another acc cause our main puta crashed and we lost everything and iTunes wouldn't let me in then a couple of days later it worked and now I have to delete one of them.

I checked my purchases and found I was charged for a several free applications which when I installed them on my iphone were free Apps. how do I either get apple store to restore my credit card which was charged this fee.

Hey I have 25 dollars from a gift card and I can't spend it on anything. The "billing loop" keeps on happening

So, I tried to buby a song, and it says to type in my Apple ID and password. I've changed it about 7 times, with no luck. Whenever I type in my password it either says it was typed incorrectly, or it just loops me back to re-typing my password. Why hasn't it accepted my new password??

I tried to see if my other password for the whole computer was valid by checking software updates and it was fine. Why is iTunes acting up? And are they really two different passwords to the same Apple ID for iTunes and your general computer?

Thank you...

Unfortunately, this and the above have not helped me. I called PayPal when the transaction was "not authorized" and they said that they had no record of the transaction and there is no problem with my account. I updated my information in the Apple store and saved it. iTunes recognized that the data had changed the next time I logged in and had me confirm it, including the county. Still no luck. Apple isn't even sending the information to PayPal even though I verify and confirm the billing agreement every time.

On another note, I can't believe that iTunes has NO phone support, even for billing. This is ridiculous.

I don't know why it keeps saying I need to verify billing info. How do I get rid of it if everything is up-to-date? Someone help!!!!!

Thanks!

Hi everyone,

I've been reading all the posts because I've been having the same problem. I received an itunes gift card for 15.00 and redeemed it successfully. Next to my sign on name it says in a box 15.00. I emailed Itunes support who told me to update my Itunes (which was already updated, so obviously that wasn't the problem), I also tried every fix listed on this forum, none worked. I just got off the phone with apple support. The rep told me that in Canada gift cards cannot be redeemed for apps, because apps are considered software. Apparantly a law exists that does not allow Canadians to purchase software online using a gift card. I'm pretty upset, because I don't use Itunes for anything other than apps for my iphone and now I have no way of purchasing them.(My one and only credit card is not updating properly on my profile - asking me for a valid security code which I already entered). This is just a heads up for everyone so they don't waste more time, I'm going to be contacting customer relations, I think they should be informing customers in Canada that this is the case before selling Itunes gift cards. I'll keep you posted!

i have a a simmalar problem, i however know i do not have any credit on my credit card, but my itunes account balance is 50 dollars from the gift certs i reddemed. i cant buy anything because i have a 2 dollar overdraft. can someone help please

Hey for Those Canadians who can't buy apps it's because iTunes doesn't sell apps to Canadians with only gift cards.

I updated my info and it still will not let me buy a song, what is wrong with this itunes? does it not want us to buy songs anymore?