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Erin Kerrick Author

Level 1

20 points

Cannot connect to iTunes (Error -25294)

I am writing this because ever since I upgraded my titanium Powerbook G4 from OSX 10.2.8 to 10.4.1, I have been unable to access the iTunes Music Store. Every time I sign in, I get this message saying "iTunes could not connect to the music store. An unknown error occurred (-25294). Make sure your network connection is active and try again." I have tried to connect at home via dialup on airport extreme, and at school via LAN, but nothing works. Is this just a bug in Tiger that Apple is trying to fix? I would love to be able to buy new music again soon, so any suggestions as to how this can be fixed would be appreciated!

Posted on Jun 21, 2005 11:39 AM

22 replies

Aug 12, 2005 6:12 AM in response to Michael Cohen6

I fixed my non-connection problems with Safari, iTunes and Software Update by deselecting Web Proxy (HTTP) in the Proxies bit of Network Preferences.

No help from Apple, and why is it happening anyway?

Aug 21, 2005 4:52 PM in response to DYeager

Hi DYeager -- I resolved the problem by deleting my keychains folder in /Library/Keychains. Apparently the -25295 error message clearly relates to a keychain corruption. My Keychain First Aid indicated everything was fine, but the Apple Store Ask a Genius Bar in Clarendon told me to delete the whole keychains folder and restart, after copying all my passwords for safety sake. It worked. -M

Aug 24, 2005 11:31 AM in response to Ethan

I went under keychain acces and ran the keychain diagnostics -I had to manually copy some files over but This fixed my problem-THANK YOU for the help with Keychain access!

DYeager

Level 1

19 points

Aug 26, 2005 2:40 PM in response to Ellis Peterson

hi there did you ever resolve this problem i would like to know how to fix the problem

DYeager

Level 1

19 points

Aug 26, 2005 2:43 PM in response to Willard Dix

I have this problem too did you ever get this problem fix? if so how.

Oct 15, 2005 9:49 AM in response to Ethan

I was having trouble purchasing music on iTunes 6 and connecting to secure sites using Safari 1.3.1. I followed Ethan's instructions to move the /Library/Keychains folder from my hard disk to my desktop (although it never prompted me for a password to copy). Everything works great now.

This is a temporary solution, correct? Or should I just leave my keychains folder there on my desktop forever? What is the actual fix?

Ethan

Level 2

255 points

Oct 17, 2005 12:34 PM in response to Mary Jones1

Hi Mary,

Since moving out that Keychains folder solved the problem, that indicates that one of the keychain files (probably System.keychain) was corrupt. Those keychain files are a part of Mac OS X, so the only sure-fire way to get those files reinstalled properly is to do an archive installation of Mac OS X (preserving users and network settings). See my post in this thread from July 18 for more information.

Regards,
Ethan

Cannot connect to iTunes (Error -25294)