Only imports about 15 seconds of songs

After having spent one week on this issue, I finally checked the postings to see that there are many others going nuts over the same problem I am having...What a joke that there is nothing on the iTunes Support site that even acknowledges this problem exists....

I am having the same problem as all other postings on this site except that I am one of those guys who doesn't know jack about computers. My system info is:

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.1
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce2 MX/MX 400 GeForce2 MX/MX 400
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.

IDE\DiskWDC WD800BB-00DKA0_____________________77.07W77, Bus Type ATA, Bus Address [1,0]
USBSTOR\DiskApple __iPod____________1.62IDECdRomATAPI_CD-RW_52XMax______________________170D___, Bus Type ATA, Bus Address [0,0]
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

D: ATAPI CD-RW 52XMax, Rev 170D
Audio CD in drive.
Found 11 songs on CD, playing time 51:12 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 05:15:38
Track 3, start time 10:52:68
Track 4, start time 14:34:23
Track 5, start time 19:33:45
Track 6, start time 23:23:68
Track 7, start time 28:11:30
Track 8, start time 31:50:73
Track 9, start time 36:59:73
Track 10, start time 41:48:58
Track 11, start time 46:10:43
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000.

Thank you to anyone who can help me.

Joe

hi Joseph!

... this isn't a short term solution at all, and apologies if you've already done this.

try heading to this page:

http://www.apple.com/support/itunes/windows/cddiagnostics/

check to make sure you've done everything relevant listed in the articles cited at the top of the page. And if you get no joy from those suggestions, go down to the bottom of your page and submit your CD diagnostics to Apple.

if you've got the time, it's also worth going to your PC and Drive manufacturers' websites to check to see if they've got any troubleshooting information on the problem. (and if they've got feedback areas, telling them your problem probably can't hurt.)

sorry again, clearly not a fix in the short term for your problem.

love, b

Try to import in your other drive sometimes we only use one and forget about the other.

I had the same problem as everyone here and solved it by uninstalling version 4.9 and re-installing 4.7 off of the cd that came with the ipod. This now allows me to download an entire cd....ONE PROBLEM:Now, I am getting a message that I now have two libraries and would I like to replace the music on my ipod with the music from the new library (that is empty). Anyone know how I can restore or copy my old library to my new one?

Having read the posts on this thread this is clearly a widespread problem. A number of writers have set out their CD diagnostic results but have any of you actually had a response from Apple? I am new to iPod and so, while drawing some comfort from the fact that I am not alone, I am hugely frustrated because I cannot get past square one. Some of you have suggested using another media player to download tracks and then using iTunes to import onto the iPod, but as far as I can see this has made no difference. Am very open to suggestions as the iPod is actually my daughter's and I am a non-techno dad trying to sort things out for her.

After further discussion with Apple help line and my retailer it seems that the problem is likely to be incompatibility between iTunes and my CD-RW driver. Admittedly the PC is now 2+ years old so maybe I should not be surprised at that. As I could not find an update for the driver I tried putting an audio CD into the DVD and that seemed to work. iTunes was able to successfully import all the tracks. Not sure if that is problem solved or just put off until later, but my daughter's happy so I'll settle for that.

hi Steve!

After further discussion with Apple help line and my retailer it seems that the problem is likely to be incompatibility between iTunes and my CD-RW driver.

no additional help to you, i'm afraid ... just a request for a bit more information. what CD-RW drive and driver are you currently running? what make and model of computer do you have? (any information we can get on this sort of thing might "help" the next poor person with one of these hassles.)

love, b

hi Steve! (and the rest of y'all!)

b new leads

try working through this document to see if anything is relevant to your situation:

http://support.microsoft.com/default.aspx?scid=kb;en-us;324129

love, b

b

Thanks for this. Although the DVD thing seems to be working, I would still like to see if I can get the CD RW going properly so I will check through the pages in the link to see if there is anything there that assists.

In response to your first question, the CD RW is an ATAPI CD RW Max52X and with what appears to be a generic Microsoft driver. ATAPI does not have a website and when I used the driver update facility in Windows it came up blank.

Steve

hi Steve!

hmmm. ATAPI isn't a manufacturer. it's the name of a device interface. See:

http://www.ata-atapi.com/#T2

... i don't have anything concrete in mind. but, just in case and if you've got time, can you do something for me? go into the burning preferences of your itunes. what is the name of the device listed up the top there? Here's a screenshot of what i see (for reference purposes):

http://www.pixentral.com/show.php?pic=1YneVC6pvwzDkjz5TRMMy3AgwouBh1

also go into your device manager. (right-click "my computer", select manage. click on device manager.) expand your DVD/CD-ROM drives entry.

what device is listed there? (here's another screenshot for reference purposes.)

http://www.pixentral.com/show.php?pic=1lHjp7KuL4XhjanEJkxgGGW62pFsR8

love, b

b

Appreciate your continued assistance - I said that I was non-techno!

I'm at work at the moment so don't have access to the PC in question. If I have time tonight I will check iTunes and the device manager as suggested and post a reply

Thanks

Steve

Hey there, seem to be having the same probs as you guys, the wife has just bought me an ipod but I cant put music on it albeit only the fist 10-20 secs that is... annoying huh!

Below is my cd diagnostics check and my motherboadr is made by Asus, Part N° 90-M7A56A-EOUAY

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.1
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce2 Integrated GPU GeForce2 Integrated GPU
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.

IDE\DiskST340014A ______________________________3.06___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomATAPI CD-RW_52XMax______________________150D___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomATAPI DVDROM_16X________________________120J___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

D: ATAPI CD-RW 52XMax, Rev 150D
Audio CD in drive.
Found 10 songs on CD, playing time 50:39 on Audio CD.
Track 1, start time 02:01:00
Track 2, start time 07:36:20
Track 3, start time 12:01:70
Track 4, start time 16:39:15
Track 5, start time 19:43:00
Track 6, start time 24:06:40
Track 7, start time 30:06:20
Track 8, start time 34:20:67
Track 9, start time 38:26:32
Track 10, start time 43:41:60
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading failed. Error Code: 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456 00000456.

E: ATAPI DVDROM 16X, Rev 120J
Drive is empty.

Any help would be GREATLY appreciated!

Cheers.

Sorted it, used my E:drive (RW/DVD) instead and it works fine!

hi Glen!

Glad you've got a workaround in place. if you've got the time, would you mind heading here:

http://www.apple.com/support/itunes/windows/cddiagnostics/

and submitting your diagnostics on that other drive? At the moment, i've got no idea what to say to people who get that string of errors showing up in their diagnostics, so i figure the more that Apple knows about that one, the better.

love, b

There you go, HTH!

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.1
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce2 Integrated GPU GeForce2 Integrated GPU
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.

IDE\DiskST340014A ______________________________3.06___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomATAPI CD-RW_52XMax______________________150D___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomATAPI DVDROM_16X________________________120J___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

D: ATAPI CD-RW 52XMax, Rev 150D
Drive is empty.

E: ATAPI DVDROM 16X, Rev 120J
Audio CD in drive.
Found 15 songs on CD, playing time 59:44 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:27:71
Track 3, start time 07:13:61
Track 4, start time 10:40:43
Track 5, start time 14:40:73
Track 6, start time 19:12:19
Track 7, start time 23:14:46
Track 8, start time 27:38:65
Track 9, start time 32:40:68
Track 10, start time 35:45:40
Track 11, start time 39:46:31
Track 12, start time 44:13:09
Track 13, start time 48:28:58
Track 14, start time 52:51:39
Track 15, start time 56:22:69
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.