itunes freezes when I attempt to burn CD from playlist

Question

itunes freezes when I attempt to burn CD from playlist

When I try to burn a CD from a playlist, all goes well until I click on to the pulsating "Burn Disc" Icon. Then, itunes freezes. I cannot execute any function at that point other than to use Windows Task Manager to shut down itunes. I read the posts in this section and tried the remedy of installing the GEAR installer to remove gearsec.exe and GEARSEC security with GEARsoftware. Contrary to the instructions, the software never asked me if I wanted gearsec.exe removed. That didn't solve the problem. This is a new problem that I did not experience in the past as I have burned several CD's from itunes before. I am now using itunes version 4.9.0.17 with Windows XP (Home Edition) with SP2. I will appreciate any directions that you can give me to correct this problem. Below are the results of my CD Diagnostic Check that I ran through itunes:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 4.9.0.17
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: Cdr4_xp (7.1.0.190),
UpperFilters: GEARAspiWDM (2.0.4.3), Cdralw2k (7.1.0.189), pwd_2k (7.1.0.189),
Video Driver: NVIDIA GeForce FX 5200 GeForce FX 5200
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.

IDE\DiskST380011A ______________________________3.16___, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskHDS722516VLAT20 ___________, Bus Type USB
IDE\CdRomJLMS DVD-ROM_XJ-HD166___________________DD05___, Bus Type ATA, Bus Address [0,0]
IDE\CdRom NEC_DVD+RW_ND-1100A____________________10FD___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

D: JLMS DVD-ROM XJ-HD166, Rev DD05
Audio CD in drive.
Found 15 songs on CD, playing time 28:41 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 00:30:60
Track 3, start time 01:32:42
Track 4, start time 03:24:07
Track 5, start time 05:04:68
Track 6, start time 06:51:51
Track 7, start time 10:02:35
Track 8, start time 12:02:37
Track 9, start time 14:38:49
Track 10, start time 17:10:39
Track 11, start time 18:57:12
Track 12, start time 20:32:00
Track 13, start time 22:57:07
Track 14, start time 25:21:43
Track 15, start time 27:20:53
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.

E: _NEC DVD+RW ND-1100A, Rev 10FD
Audio CD in drive.
Found 13 songs on CD, playing time 37:52 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 02:58:60
Track 3, start time 05:27:55
Track 4, start time 08:25:27
Track 5, start time 11:36:02
Track 6, start time 14:41:42
Track 7, start time 17:29:22
Track 8, start time 20:01:00
Track 9, start time 23:28:72
Track 10, start time 26:57:50
Track 11, start time 29:06:60
Track 12, start time 32:20:50
Track 13, start time 34:32:15
Check the website of your computer or drive manufacturer to verify that you have the latest firmware for your CD / DVD drive.
Audio CD reading succeeded.
Thanks.

Posted on Sep 5, 2005 6:50 PM

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Answer 1

b noir

Level 9

72,336 points

Sep 5, 2005 7:08 PM in response to Community User

hi Robert!

hmmmm. if you have been getting this problem since you updated to 4.9, it would be most prudent first to head to the Dell website and check for updates for your model of Dell for every component where an upgrade possibility is mentioned in those diagnostics (including the video card).

the upgrade to 4.9 might have outstripped the capacities of your current hardware/OS/driver configuration. here are some references that might be helpful:

http://docs.info.apple.com/article.html?artnum=300252

toonz, "Where to find firmware for your CD/DVD drive", 05:55pm Apr 15, 2005 CDT

also head to windows update to check to see if you're up to date in that regard too.

keep us posted on your progress.

love, b

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Answer 2

Jul 2, 2016 3:50 PM in response to b noir

Thanks for your effort, B. Unfortunately, I am still stuck. I am up to date with Windows. I checked NEC and there are no new drivers. I'm actually not sure if version 4.9 is the cause of my problem since I hadn't attempted to burn a disc from my itunes music playlist for a while. Do you have any other suggestions? I may try reinstalling itunes v.4.9 to see if that helps unless you advise against it.
Thanks.
Robert

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Answer 3

b noir

Level 9

72,336 points

Sep 6, 2005 3:51 PM in response to Community User

hi Robert!

hmmmm. we actually had some success earlier just this afternoon with something a little bit similar to this by doing a
b clean
uninstall prior to reinstalling. here's a link to the post in the thread where i explained my thinking (it also has a link through to the clean uninstall instructions):

b noir, "iTunes maxing out CPU/hanging when burning" #3, 03:06pm Sep 6, 2005 CDT

... this seems worth a shot. keep us posted.

love, b

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Answer 4

Jul 2, 2016 3:50 PM in response to b noir

Dear B:
I followed your instructions except for one .exe file that the OS would not allow me to delete. I downloaded a new copy of itunes and Quicktime from itunes.com, and installed it. Unfortunately, I'm still having the same problem that I reported. Where should I go from here? Could other software be interfering with this process? If so, what type of software would be most likely to do so? Please point me in a new direction. Thanks.
Robert

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Answer 5

b noir

Level 9

72,336 points

Sep 6, 2005 10:43 PM in response to Community User

hi Robert!

I followed your instructions except for one .exe file that the OS would not allow me to delete.

hmmmmm. let's give this one more try. was it an itunes file or a quicktime file? you may not have been allowed to delete it if an itunes or quicktime process was still running, and that could well have interfered with the reinstall.

adapt Katrina's instructions here in order to stop any itunes or QT processes prior to the clean uninstall:

Katrina S., "itunes won't open on windows" #21, 01:15pm Sep 3, 2005 CDT

(though in your case you're doing this as preparation for an uninstall rather than an itunes relaunch.)

then once
b all
the files are gone, let's give the reinstall another shot.

love, b

Reply

Answer 6

Jul 2, 2016 3:50 PM in response to b noir

Hi again B,
The exe file that I couldn't delete was an itunes file, not quicktime. After I executed Katrina's instructions, I was able to delete that file. Unfortunately, the problem still exists! I notice that even when I extract all of the files that you instructed me to delete, the program names (ie. ipod updater, itunes, etc.) remain in the install/uninstall folder. This is after I've uninstalled them through the install/uninstall process and then pulled all of the other stuff out that the list recommended. When I run a search of files in the computer however, it shows NOTHING beginning with ipod or itunes. Curious, huh? I also performed the Task Manager steps that you recommended. After I realized that none of the above steps solved my problem, I tried burning a disk using Roxio Media Creator and mp3 files. The process was perfect. So I assume there is no hardware problem. In fact, I played back the songs from the disk with itunes! Itunes seems to be functioning well in all ways EXCEPT for burning CDs . Where do I go from here? Yikes!!!! Thanks for all of your effort.

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Answer 7

b noir

Level 9

72,336 points

Sep 7, 2005 11:40 AM in response to Community User

hi Robert!

I tried burning a disk using Roxio Media Creator and mp3 files. The process was perfect.

hmmmmm. which version of Roxio are you using? can you go into the "about" screen to give us a version number? do you have any other cd burning/ripping software installed? if so, what's the version number for that? (WMP counts ...)

we get odd incompatibilities with certain versions of Roxio and itunes (they like different registry filter settings) ... on the other hand, usually a symptom of the classic conflicts is that the CD drives disappear when you uninstall itunes ... here are some references:

Peter Adler1, "iTunes 4.9 hijacked my CD drive" #9, 01:26pm Aug 25, 2005

mousefan, "iTunes took control of my cd/dvd drives........." #4, 07:32pm Aug 31, 2005

there have been some funny effects also reported for Roxio 7.5, too. (the CD tray refusing to eject ...)

love, b

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Answer 8

Jul 2, 2016 3:50 PM in response to b noir

I am using Roxio Easy Media Creator 7. (version 7.1.1.189 to be precise). I have no other CD burning software but I do have an Iomega external hard drive connected USP2. The software that comes with that is Iomega Automatic Backup v3.2.
Your thoughts........

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Answer 9

b noir

Level 9

72,336 points

Sep 7, 2005 1:28 PM in response to Community User

hi Robert!

I am using Roxio Easy Media Creator 7. (version 7.1.1.189 to be precise). I have no other CD burning software but I do have an Iomega external hard drive connected USP2. The software that comes with that is Iomega Automatic Backup v3.2.

no, i can't find anything relevant to do with conflicts with those packages. I'm not sure it's worth trying to uninstall 7.1 just to see what happens. (given that it's actually
b working
at the moment.)

curses. okay, at this point in time, all i can suggest is to start wading through our sea of documentation on burning problems. i believe you've already seen some of this, so apologies in advance:

b noir, "error codes" #4, 08:56am Aug 25, 2005

and then it's into the holding pattern ... keep checking the links to Apple docs, because they get updated. keep refreshing the thread with a post every now and then, in case we've been able to accumulate some more relevant working wisdom on the forums.

sorry i couldn't be of more help.

love, b

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Answer 10

Jul 2, 2016 3:50 PM in response to b noir

B, I'v had Easy Media Creator since before I used earlier versions than 4,9 of itunes. Is it possible that itunes 4.7 worked fine with my current setup but 4.9 does not? This is just too wierd.... Is there a Senior Apple Tech who I can call that may come up with another angle on this? If so, who and where? Thanks.

Reply

Answer 11

b noir

Level 9

72,336 points

Sep 7, 2005 3:19 PM in response to Community User

hi Robert!

I don't have evidence that suggests that at this stage for that particular version Robert, so i'm not suggesting we uninstall the Roxio. afraid with the sudden appearance of ITfW 5.0 this afternoon, i'm going to be busy with Installations and Upgrades for a while. i may not be able to get back to you on a regular basis.

love, b

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Answer 12

Jul 2, 2016 3:50 PM in response to b noir

As you see by my past postings, nothing I tried resolved the problem. I did however, get the problem resolved by downloading and installing itunes version 5. Go figure....

Reply

Answer 13

b noir

Level 9

72,336 points

Sep 16, 2005 4:15 PM in response to Community User

hi Robert!

I did however, get the problem resolved by downloading and installing itunes version 5. Go figure....

sorry for the delay in getting back to you ... actually I'm not entirely surprised. i noticed after we last spoke that the document on the "finishing burn" problem that used to take people to the GEAR drivers ... suddenly started pointing people to a 5 download. so this was presumably a 4.9 thing fixed in 5.

love, b

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Answer 14

Jul 2, 2016 3:50 PM in response to b noir

Yeah, that v4.9 was a real dog. It's unsettling to me that Apple would actually release that garbage. Fortunately, v5.0 seems fine.

Reply

Answer 15

ZosoZEP

Level 1

14 points

Oct 10, 2005 11:36 AM in response to Community User

hey this I my CD diagnostics and have iTunes version 5.1 and I was wondering, I am having the same problem and could you help me I tried to update both drivers and still the problem ensued.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 5.0.1.4
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PXHELP20 (2.0.0.0), PFC (2.5.0.204), AFS2K (3.1.21.0), MXLW2K (1.1.0.116),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: VIA/S3G UniChrome IGP \VIA/S3G UniChrome IGP

IDE\DiskWDC WD1600BB-00DWA0____________________15.05R15, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskGeneric USB_CF_Reader__1.01, Bus Type USB
USBSTOR\DiskGeneric USB_MS_Reader__1.03, Bus Type USB
USBSTOR\DiskGeneric USB_SD_Reader__1.00, Bus Type USB
USBSTOR\DiskGeneric USB_SM_Reader__1.02, Bus Type USB
IDE\CdRomASUS CD-S480/AH_________________________0.90___, Bus Type ATA, Bus Address [1,0]
IDE\CdRomHP DVD_Writer_300n______________________3.20___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

E: Unsupported CD or DVD drive.
Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

F: HP DVD Writer 300n, Rev 3.20
Audio CD in drive.
Found 19 songs on CD, playing time 78:41 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 01:45:35
Track 3, start time 06:00:50
Track 4, start time 10:57:57
Track 5, start time 16:13:52
Track 6, start time 20:02:22
Track 7, start time 24:26:52
Track 8, start time 27:05:20
Track 9, start time 31:59:02
Track 10, start time 36:42:20
Track 11, start time 42:03:15
Track 12, start time 45:37:30
Track 13, start time 51:04:57
Track 14, start time 55:08:65
Track 15, start time 59:03:47
Track 16, start time 61:57:15
Track 17, start time 67:08:62
Track 18, start time 71:06:07
Track 19, start time 75:14:22
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16.
The drive CDRW speeds are: 4 8 16 0.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

K: ASUS CD-S480/AH, Rev 0.90
Audio CD in drive.
Found 17 songs on CD, playing time 78:32 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:34:42
Track 3, start time 08:23:70
Track 4, start time 11:54:55
Track 5, start time 16:15:07
Track 6, start time 20:57:45
Track 7, start time 24:45:70
Track 8, start time 28:22:50
Track 9, start time 34:01:47
Track 10, start time 37:46:65
Track 11, start time 44:35:50
Track 12, start time 49:08:00
Track 13, start time 54:30:45
Track 14, start time 59:40:50
Track 15, start time 62:50:50
Track 16, start time 67:34:30
Track 17, start time 74:13:62
Audio CD reading succeeded.
Get drive speed succeeded.

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