Michael1950 Author

Level 1

10 points

"Disc burner or software not found" error.

Basically despite the fact that my burner is listed under "advanced" preferences and I can burn using any other program, I get "Disc burner or software not found" error on my iTunes 5.

Any suggestions, I really want to solve this problem.
Thanks

This is CD diagnostics:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 5.0.0.35
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family\Intel(R) 915GM/GMS,910GML Express Chipset

FlashMedia\MSorMSProDevice, Bus Type SSA
IDE\DiskFUJITSU MHV2080AT______________________00000096, Bus Type ATA, Bus Address [0,0]
IDE\CdRomPIONEER DVD-RW__DVR-K15_________________1.00___, Bus Type ATA, Bus Address [1,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

F: PIONEER DVD-RW DVR-K15, Rev 1.00
Audio CD in drive.
Found 16 songs on CD, playing time 41:35 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 02:32:45
Track 3, start time 04:17:67
Track 4, start time 07:24:55
Track 5, start time 10:41:60
Track 6, start time 13:10:40
Track 7, start time 15:25:50
Track 8, start time 17:53:52
Track 9, start time 20:24:67
Track 10, start time 23:38:42
Track 11, start time 26:48:70
Track 12, start time 31:45:67
Track 13, start time 33:57:72
Track 14, start time 36:23:32
Track 15, start time 37:26:00
Track 16, start time 40:45:65
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 20 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

Posted on Sep 10, 2005 7:56 PM

73 replies

Erling

Level 1

15 points

Sep 16, 2005 10:45 AM in response to Michael1950

Henryk's solution seems to be working for quite a lot of you guys (lucky you!). I've tried the suggested solution but I'm still not able to find my NEC ND-3540A in the edit/prefs/advanced/burn tab.

I inserted the line as shown below and when running CD diagnostics I get the following information:

IDE\DiskSAMSUNG HD080HJ________________________ZH100-33, Bus Type ATA, Bus Address [1,0]
IDE\DiskSAMSUNG SP1614C________________________SW100-34, Bus Type ATA, Bus Address [0,0]
IDE\CdRom NEC_DVD_RW_ND-3540A____________________1.01___, Bus Type ATA, Bus Address [0,0]

(I've restarted the PC twice so all settings should have been updated)

; gcdroem recorder configuration file revision 1.131.1.35 for GAPI 3.5x, 3.40, 3.30, 3.10 and 3.00.022

[NEC DVDRW 1X00]{RecorderType:IDE/ATAPI}<gcdrmmc.dll>
NEC ND-1000
NEC ND-1090
NEC ND-1100
NEC ND-1300
NEC DVDRW416
_NEC DVD+RW ND-1100
_NEC DVD-RW ND-1100
_NEC DVD_RW ND-1100
_NEC DVD-RW ND-1200
_NEC DVD_RW ND-1200
_NEC DVD-RW ND-1300
_NEC DVD_RW ND-1300
_NEC DVD+RW ND-2100
_NEC DVD-RW ND-2300
_NEC DVD_RW ND-2300
_NEC DVD-RW ND-2500
_NEC DVD_RW ND-2500
_NEC DVD_RW ND-3500A
NEC DVDRW ND-3540A

Have I added my NEC DVD disc burner to the wrong "chapter". I can see there's quite a lot of different "chapters" where the disc burner can be added.

I hope someone can give me a hand here.

Sep 16, 2005 2:02 PM in response to Erling

I had the same problem at first, but dont fear it can be fixed. Find the device manager in windows (right click My Computer, choose manage in xp or properties in ME or earlier.) Anyway, find the Device Manager> expand the CDROM item and it should list all available disc drives on your system. My NEC 3520A is actually named _NEC DVD_RW ND-3520AW. You may need to add name exactly as it appears, including that extra letter. I didnt need to restart the computer, just iTunes. I recomend inserting the name into every area of the file that mentions NEC just to cover all of your bases. When iTunes starts, open the adanced tab it might prompt you if you want to use a drive by the name XXXXX? That is 10:1 the NEC drive it just detected. Obviously you need to hit yes. Hope you can get it working! Good luck.

Erling

Level 1

15 points

Sep 16, 2005 5:03 PM in response to Michael1950

Thanks chemicalRXN but I still have the problem. When checking the Device Manager the disc burn is listed as: _NEC DVD_RW ND-3540A.
The driver version (5.1.2535.0) + date (01.07.2001) seems a bit old though. Don't know if this is important or not?

I've also replaced the gcdroem.cfg (5.0 version) with the same file copied from a 4.9 installation. Still no luck.

I guess I'll have to paste the "_NEC DVD_RW ND-3540A
"-line to every chapter where the word NEC can bee seen, just as you've suggested.

If you or anyone else should have any further tips please let me know as this 5.0 version is starting to become really annoying.

Cheers

SeeYa

Level 1

19 points

Sep 16, 2005 6:33 PM in response to Erling

Yeah, I added my 3540A in the same place you did Erling, didn't work. So then I went back and added it in every place that had other NEC DVD drives, that didn't work either. My drive already shows up in the burning tab, so my problem's not quite the same as yours.

My driver and date are the same, it's for a generic CD-Rom.

Sep 17, 2005 1:56 AM in response to Erling

Sorry that it didnt work for you, Erling.
here is the nec website page with the latest firmware and drivers: http://www.necsam.com/Optical/
My driver is the same date, but i have got the latest firmware update.
I also put the "_NEC DVD_RW ND-3520AW" in the file under a header called "[AUTODETECT CD DEVICE]{RecorderType:IDE/ATAPI}<gcdrmmc.dll>" it is about 2/3 the way down in the file.
Other than that I don't know. I wish I could help more.
GL!

Ptown

Level 2

165 points

Sep 17, 2005 1:02 PM in response to Michael1950

Same message ("Disc burner or software not found") here with NEC3520aw.
I really need to burn a data DVD right now, 5 does look nice though.

Sep 17, 2005 4:08 PM in response to Brad Ackland

I have the same drive, the Pioneer DV-109... i installed the firmware update and everything... still no luck... but i am using 4.9 with success...

What did you do Brad? I know they claim a fix will be out shortly, but who knows...

SeeYa

Level 1

19 points

Sep 17, 2005 6:50 PM in response to SeeYa

I gave up and went back to 4.9. I've wasted enough time on 5.0.

Andrey

Level 2

336 points

Sep 17, 2005 10:30 PM in response to Henryk

perfect, thanks for the fix henryk!

Ptown

Level 2

165 points

Sep 18, 2005 3:42 AM in response to Ptown

Mine actually shows up in advanced tab also but still same error when trying to burn.
Maybe its the AW thats on mine insted of just A ?
Think ill try to wait it out, whats Apple's thing with NEC ?

Sep 18, 2005 7:24 PM in response to Michael1950

I had to do 2 steps to get my burner working again. 1st I did the 1st bit that Henryk outlined. (repeated here from earlier in the thread).

I have a NEC ND-3540A and have been experiencing the same issue. Have fixed using following:

browse to this folder
C:\program files\iTunes\CD Configuration\gcdroem.cfg

Open with Notepad (or similar)
search for a line containing all the NEC drives e.g. ND-3500A
insert another line but now using your drive i.e. ND-3540A

Close the editor and save.

Now iTunes should see your drive in the edit/prefs/advanced/burn tab.

Then I went to another file in the same area.

I opened: gcdrtype.cfg (with notepad)Found the profile from another Plextor drive that had a similar configuration.

In my case I have a Plextor 716a. I just found the area for the Plextor 712a and copied all the lines for that drive and then added them to the list again at the bottom.

Then I changed all the 712a references to 716a.
Saved and closed.
Once I had done that I shutdown iTunes and restarted it and I was able to burn.

gcdrtype.cfg apparently sets up the parameters that your drive can use and without an entry in this file it will not burn. It will go look at the drive and the cancel the burn.

Sep 19, 2005 11:17 AM in response to Michael1950

thanks for the help guys, it works now

Sep 20, 2005 6:48 PM in response to Timothy Meader

Solution works fine for 3540A to get it to recognize, but now no CD will burn, it auto-cancels then tells me this:

"iTunes can't burn this CD because the burn speed is too fast for your CD burner or media"

As I've used both this media and burner in 4.9 I don't believe that's the problem, plus I've tried down to 8x in the prefs to no avail.

Sep 20, 2005 6:56 PM in response to Michael1950

Sorry for the double post...

Solution works fine for 3540A to get it to recognize, but now no CD will burn, it auto-cancels then tells me this:

"iTunes can't burn this CD because the burn speed is too fast for your CD burner or media"

As I've used both this media and burner in 4.9 I don't believe that's the problem, plus I've tried down to 8x in the prefs to no avail.

Ptown

Level 2

165 points

Sep 20, 2005 9:41 PM in response to Michael1950

Did 5.1 fix this for anyone ?

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"Disc burner or software not found" error.